Aoife Douglas
Dunblane
Summary
Dedicated professional with a strong foundation in customer service and food service operations. Demonstrates exceptional memory recall, efficient under pressure, and outstanding customer service skills. Proficient in tills operation, cash handling, and order taking, with a keen understanding of restaurant etiquette and exemplary hygiene standards. Skilled in food preparation, hot beverage making, and the use of food service equipment. Experienced in staff training and fostering guest rapport through strong communication abilities. Committed to delivering high-quality service while working effectively within multidisciplinary teams.
Overview
1
1
year of professional experience
Work History
Waitress
Another Tilly's Tearoom
Dunblane
07.2024 - Current
- Led service for restaurant of 50 covers with continual turnover of customers
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Collaborated with kitchen staff to ensure order accuracy.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Received complaints and offered remedial action to help improve customer experiences.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Advanced team efficiency by assisting in training new waitstaff members.
- Met special dietary requests with careful preparation and presentation of dishes.
Coffee barista
Wee Timorous Beastie
Stirling
05.2024 - 07.2024
- Collaborated effectively with team members for smooth operations.
- Served over 100 customers per day
- Initiated effective solutions for customer complaints or issues.
- Maintained clean, hygienic workstation for enhanced café environment.
- Promoted café's special offers and discounts successfully increasing sales.
- Trained new staff members on coffee-making techniques to maintain standard quality.
- Exhibited excellent multitasking skills, handling multiple orders simultaneously.
Education
SVQ Level 4 - Learning and Employability Skills
Forth Valley College
Stirling 09.2023 - 12.2023
Skills
- Excellent memory recall
- Multidisciplinary teamwork
- Outstanding customer service
- Exemplary hygiene standards
- Hot beverage making
- Strong communication
- Efficient under pressure
Affiliations
- Volunteered at local farm for traumatised and neglected animals
- Currently undertaking driving lessons
- Regular attendance at local gym
Accomplishments
Since working in my current role I have been praised both in work and via TripAdvisor on my excellent customer service and attentive work ethic.
References
References available upon request.
Timeline
Waitress
Another Tilly's Tearoom
07.2024 - Current
Coffee barista
Wee Timorous Beastie
05.2024 - 07.2024
SVQ Level 4 - Learning and Employability Skills
Forth Valley College
09.2023 - 12.2023
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