Aoibheann ODowd
Portadown,armagh
Summary
Motivated professional with varied experience across youth support and customer service roles. Demonstrates strong interpersonal skills, effectively listening and responding to the needs of children and young people. Eager to contribute to team success through collaborative efforts and proactive problem-solving. Dedicated Early Years Practitioner with strengths in classroom supervision and child-focused care. Implements positive behaviour management strategies to foster a safe and respectful learning environment. Ensures hygiene and safety protocols are adhered to, promoting a healthy atmosphere for children.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Early Years Practitioner
surestart
portadown, armagh
05.2025 - Current
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Utilised positive behaviour management strategies to maintain a respectful and productive classroom atmosphere.
- Implemented hygiene and safety protocols to ensure a healthy classroom environment.
- Kept classroom tidy to maintain appearance and support cleanliness and quality standards.
Volunteer Youth Worker
drumcree community centre
portadown, armagh
01.2019 - Current
- Supported other team members and volunteers to carry out duties to required standards and timeframes.
- Helped young people overcome personal difficulties by providing helpful and supportive environments and attentively listening to concerns.
- Assisted in the planning and management of enjoyable projects, games and activities for teenagers.
- Maintained excellent relationships with children and teenagers by proactively helping them through personal difficulties.
Deli Assistant
supervalue
portadown, armagh
06.2023 - 05.2024
- Provided exceptional customer service, resolving complaints and answering queries promptly.
- Prepared a variety of deli items, including sandwiches and salads, adhering to hygiene standards.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Maintained cleanliness of the deli area, including counters and equipment, following health regulations.
Customer Sales Assistant
Superdrug
portadown, armagh
01.2021 - 12.2023
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.
Education
NVQ Level 3 - CHILDCARE
SRC
lurgan01-2023
NVQ Level 2 - CHILDCARE
SRC
LURAN01-2022
GCSEs -
ST Ronans college
lurgan01-2021
Skills
- Early years safeguarding
- Positive behaviour management
- Hygiene protocols
- Classroom supervision
- Early Years safeguarding knowledge
- Collaborative teamwork
- Paediatric First Aid
- Organised
- Child-focused
- Patient and caring
Certification
- wrap trainning
- food hygine level2
- first aid
Timeline
Early Years Practitioner
surestart
05.2025 - Current
Deli Assistant
supervalue
06.2023 - 05.2024
Customer Sales Assistant
Superdrug
01.2021 - 12.2023
Volunteer Youth Worker
drumcree community centre
01.2019 - Current
NVQ Level 3 - CHILDCARE
SRC
NVQ Level 2 - CHILDCARE
SRC
GCSEs -
ST Ronans college