Anuseelan Sivaransan
Wallington,City of London
Summary
Dedicated and reliable Customer Service Assistant with strong experience in retail and forecourt environments. Skilled in customer service, sales support, cash handling, and Point of Sale (POS) systems, with the ability to work efficiently in fast-paced settings. Demonstrates clear communication, effective complaint handling, and attention to detail while processing payments, managing deliveries, and supporting daily operations. A proactive team player committed to maintaining high service standards, ensuring customer satisfaction, and contributing positively to business performance.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Assistant
Texaco Petrol Station (Co-op branded store)
Old Street, Hackney
09.2024 - Current
- Offered helpful advice on product selection, leading to increased sales.
- Prioritised tasks during busy periods for maximised productivity .
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Improved efficiency at checkout by mastering POS system operations quickly.
Software engineering intern
H3 Zoom.ai
Jaffna, Sri lanka
01.2024 - 08.2024
- Mastered API integrations into diverse software solutions for enhanced interoperability,.
- Participated in brainstorming sessions; contributed innovative ideas for product enhancement.
- Utilised version control tools such as Git for efficient code management.
- Conducted software testing, enhanced performance reliability.
Education
Bachelor of Science - Software Engineering
Solent University
Southampton 05.2023 - 01.2025
Bachelor of Science - Computer Science
University of Hertfordshire
Hatfield 09.2024 - 07.2025
Skills
- Customer Service
- Cash handling
- Point of Sale (POS) system
- CRM Software proficiency
- Customer complaint management
- Sales driven
Languages
English
Advanced
Right to Work
Eligible to work in the UK (Graduate Route – full-time or part-time)
References
References available upon request.
Timeline
Customer Service Assistant
Texaco Petrol Station (Co-op branded store)
09.2024 - Current
Bachelor of Science - Computer Science
University of Hertfordshire
09.2024 - 07.2025
Software engineering intern
H3 Zoom.ai
01.2024 - 08.2024
Bachelor of Science - Software Engineering
Solent University
05.2023 - 01.2025