Anto Garvasis Jose
Newquay,Cornwall
Summary
Seasoned professional with several years offering individualized care services in settings. Provided personal care services to support health and hygiene. Focused on quality while allowing clients to maintain highest possible level of independence.
Overview
8
8
years of professional experience
Work History
Care Assistant
Anchor
Newquay, Cornwall
08.2024 - Current
- Assisted residents with daily living activities and personal care needs.
- Supported healthcare staff in implementing care plans for individual residents.
- Maintained a clean and safe environment for residents at all times.
- Communicated effectively with residents, families, and healthcare professionals.
- Documented resident care activities and changes in health status accurately.
Bar and Waiting Assistant
Watergatebay
01.2024 - 06.2024
- Food and Beverage Preparation: Prepare and serve drinks and food items according to established standards, maintaining quality and presentation.
- Handle food and beverages with care, adhering to safety and hygiene regulations at all times.
- Order Management and Coordination: Manage orders efficiently, coordinating with kitchen and bar staff to ensure timely delivery to customers, maintain clear communication with colleagues to facilitate smooth workflow.
- Cleaning and Maintenance: Maintain cleanliness and tidiness of the bar area, including tables, counters, and equipment, to provide a pleasant environment for guests.
- Conduct routine cleaning tasks and assist with restocking supplies as needed to support operational efficiency.
- Cash Handling and Transactions: Process customer payments accurately and efficiently, handling cash and electronic transactions with precision, ensuring the integrity of financial transactions and adhere to cash-handling procedures.
- Team Collaboration and Support: Collaborate with team members to maintain a cohesive and harmonious work environment, assisting colleagues as needed to optimize service delivery.
Associate Customer Relationship Officer
TITAN Global
10.2021 - 10.2023
- Customer Interaction and Care: Probed customer concerns adeptly through strategic questioning and attentive listening, demonstrating empathy and understanding, served as the primary point of contact for customers, ensuring the delivery of exceptional care and service.
- Marketing Strategy Development: Spearheaded the development and execution of innovative marketing plans and tactics to drive business growth and enhance brand visibility.
- Database Management and Customer Engagement: Orchestrated the meticulous management and upkeep of extensive customer databases, facilitating targeted communication and fostering client relationships.
- Cross-Functional Collaboration: Collaborated seamlessly with diverse departments, conducting comprehensive market research to discern industry trends and consumer behavior.
- Fostered synergies across teams, leveraging insights to inform strategic decision-making.
- Client Relationship Building: Cultivated enduring relationships with clients and stakeholders, orchestrating customer retention initiatives and fostering loyalty.
- Executed customer retention campaigns with precision, optimizing client satisfaction & bolstering brand advocacy.
- Interdepartmental Liaison: Served as a pivotal link between customer service and sales teams, facilitating seamless communication and alignment of objectives.
Sales Associate | Retail Services
RIVOLI Group
, UAE
09.2017 - 03.2021
- Company Overview: UAE
- Sales Performance Enhancement: Drove a notable increase in sales contributions through strategic initiatives and effective sales techniques.
- Championed sales growth within the printing shop, leveraging innovative strategies & customer-centric approach.
- Team Leadership and Collaboration: Fostered a culture of teamwork and collaboration, inspiring team members to excel and achieve collective goals.
- Facilitated effective team dynamics.
- Financial Management and Operations: Demonstrated proficiency in cash handling and meticulous inventory management, ensuring accuracy and efficiency in financial transactions.
- Customer Relationship Management: Cultivated strong customer relations and adeptly handled customer complaints, resolving issues promptly and ensuring satisfaction.
- Implemented effective selling techniques, elevating product knowledge and enhancing customer engagement.
- Visual Merchandising and Presentation: Played a key role in maintaining a clean and organized product presentation area, enhancing the overall shopping experience for customers.
- Strategically developed buying relationships with customers, fostering loyalty and driving repeat business.
- Sales Optimization and Engagement: Proactively engaged customers and employed suggestive selling techniques, driving sales and enhancing product knowledge.
- UAE
Education
Masters Of Business Administration - Marketing & HR
Mangalore University
India 01.2012 - 01/2014
Bachelor Of Hospitality Science -
Mangalore University
India 01.2009 - 01/2012
Skills
- Personal care
- Care plan implementation
- Hygiene and safety standards
- Patient documentation
- Customer relationship management
- Health status monitoring
- Effective communication
- Time management
- Compassionate care
- Dementia care
- Personal care assistance
- Records maintenance
Websites
References
Available Upon Request
Languages
English
Proficient
C2
Timeline
Care Assistant
Anchor
08.2024 - Current
Bar and Waiting Assistant
Watergatebay
01.2024 - 06.2024
Associate Customer Relationship Officer
TITAN Global
10.2021 - 10.2023
Sales Associate | Retail Services
RIVOLI Group
09.2017 - 03.2021
Masters Of Business Administration - Marketing & HR
Mangalore University
01.2012 - 01/2014
Bachelor Of Hospitality Science -
Mangalore University
01.2009 - 01/2012