ANNE-MARIE MOODY
Welwyn,Hertfordshire
Summary
Proactive organised professional with expertise in multitasking and exceptional communication skills.
Exhibits strong organisational capabilities and attention to detail, ensuring accurate and timely task completion.
Focused on helping office meet demands with impeccably managed files, meetings and schedules.
Overview
32
32
years of professional experience
Work history
Property Manager
County Lettings
Hertford
01.2025 - Current
- Maintaining properties and ensuring regular building upkeep, addressing tenant complaints, completing repairs.
- Coordinate move-in for new tenants and move-out inspections for tenants vacating their property
- Preparing regular property-status reports for landlords.
- Coordinating maintenance schedule.
- Ensuring property is legal regarding GSC, EICR's etc.
- Complete other special projects and duties as assigned.
- Co-ordinating with contractors to ensure a smooth repair avoiding the property being vacant for long periods
Accounts Assistant/PA/Office Manager
BPC Land and New Homes
Hertford
10.2021 - 01.2025
- Prepare weekly sales reports and ensure all spreadsheets are updated with recent sales, figures and progression.
- Liaising with Sales staff and site staff as required.
- Using Xero to ensure company accounts are kept up to date and reconciling bank statements.
- Ensuring credit cards receipts are logged and reconciled as required.
- Paying contractors and outstanding accounts and liaising with clients as required.
- Preparing payroll, checking staff rotas, mileage and commissions payments and ensuring payslip are correct.
- Organising filing systems and maintaining records and documentation in alignment with company policies and data security protocols.
- Overseeing office inventory ordering, requisitions and stocking.
- Screening incoming phone calls/emails and ensuring messages are directed as required.
- Keeping files organised and up-to-date for accurate record-keeping purposes.
- Coordinating flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
Examinations Invigilator
Goffs Academy
Cheshunt
04.2021 - 07.2022
- To prepare and assist the Exams Officer with preparation of the exam hall and other exam rooms.
- To open and distribute papers and other authorised materials to candidates and ensure candidates have the correct papers.
- Ensuring that exams run to time and are conducted in the correct manner.
- Making sure all exam papers are kept in the correct manner and never left alone.
Stay at Home mum
Home
UK
07.2020 - 04.2021
Accounts Assistant
BPC Land and New Homes
Hertford
07.2019 - 07.2020
- Prepare weekly sales reports and ensure all spreadsheets are updated with recent sales and figures.
- Liaising with Sales Staff and Site Staff as required.
- Using XERO to ensure company accounts are kept up to date and reconciling bank statements.
- Paying contractors and outstanding accounts and liaising with clients as required.
- Preparing payroll file, checking staff rota, mileage, commission, mileage and commission payments and ensuring payslips are correct.
Stay at home mum
Home
UK
06.2014 - 04.2019
Teaching Assistant Nursery
Repton School
Dubai
08.2013 - 06.2014
- Helping the main teacher with all aspects of classroom life.
- Engaging the children in reading, playing, and learning.
- Preparing the classroom for the day ahead.
- Helping with school trips and out of class lessons.
Stay at home mum
Home
Dubai
10.2011 - 08.2013
Weekend Negotiator
Shepherds Estate Agents
Hertford
02.2011 - 10.2011
- Customer care and ensuring customer requests were dealt quickly and efficiently.
- Showing properties to prospective buyers.
- Diary Management.
- Ensuring that all databases were kept up to date.
- Answering telephones and e-mails from prospective clients and ensuring they are dealt with professionally.
Stay at Home mum
Home
UK
05.2004 - 02.2011
Broker Consultancy Manager
Norwich Union
London
10.2003 - 05.2004
- Consulting with brokers concerning their current and future market plans.
- Business planning.
- Developing tailored solutions for insurance brokers businesses'.
- Acquisition of brokers books of business.
- Liaison with proposition teams and agreeing action plans internally and externally.
- Build an understanding of and provide advice on brokers' book of business.
- Telephone and face to face business development days.
Personal Assistant to Regional Director
Norwich Union
London
03.2001 - 10.2003
- Experience of managing and prioritising varied workloads to meet challenging deadlines as a dedicated support to a senior director within a major FTSE 100 company.
- Preparation of corporate presentations.
- Organising and co-ordinating detailed travel arrangements.
- Internal project management.
- Diary management.
- Arranging conferences and co-ordinating corporate entertaining.
- Collating and interpreting information to ensure reports are produced and issued correctly.
- Day to day responsibility for postal staff within the office.
- Typing of all correspondence and drafting of responses to e-mail and letters.
- Dealing with complaints on behalf of the team and senior management.
- Screening of all e-mails ensuring they are directed to the correct person/team to deal as required.
- Acting as first point of contact for staff within the office.
- Answering and fielding all telephone calls as appropriate.
Personal Assistant to Managing Director
The Affinity Business
London
10.2000 - 03.2001
- Diary management, including all travel arrangements, conference bookings and business meetings.
- Answering and fielding all telephone calls as appropriate.
- General administration duties.
- Typing all correspondence.
Senior Administrator
City Financial Partners Ltd (CFPL)
London
05.2000 - 10.2000
- Supervising work of others.
- Stationary ordering and ensuring the correct paperwork editions were in stock.
- Acting as a first point of call for all consultant queries.
- Reconciliation of all business done on a monthly basis.
- Liaising with both consultants and head office to ensure that business proceeds and the policy issues without queries.
- Typing of all correspondence.
Customer Service/Business Account Collection
South Western Electricity PLC
Exeter
07.1997 - 05.2000
- First point of call for all customers of South Western Electricity PLC.
- Liaising with various departments to ensure the customer receives first class service.
- Negotiation of all payment plans and credit control duties with both domestic and corporate clients.
- Training of new staff and ensuring they are ready to deal with all types of queries.
- Assisting in developing and successfully implementing a new training strategy within the Call Centre.
- Overseeing the work of others and discussing any areas that they need to address.
- Prioritising workload and taking responsibility for own decisions.
- Invoicing of all business accounts and answering all queries the customer may have.
- Assessing the customers needs and ensuring they have the correct tariff.
Hotel Receptionist/Supervisor
Southgate Hotel
Exeter
06.1994 - 07.1997
- Answering of switchboard and ensuring that all calls are dealt with in a professional manner, and calls are passed to the correct department.
- Providing a first class service to ensure that guests wish to return.
- Duty manager duties including dealing with all guest comments and complaints and ensuring that they were dealt with to the guests' satisfaction.
- Reservations - both bedroom and conference bookings.
- Cash handling - balancing of all monies (credit cards and cash) taken during the day and ensuring that the daily takings balance.
- Overseeing and training others and assessing training needs.
Education
BTEC -
Exeter College
Exeter 09.1992 - 6 1994
GCSE's -
Clyst Vale Community College
Exeter 09.1987 - 9 1992
Skills
- Proactive organisation
- Event coordination
- Travel arrangements
- Diary coordination
- Decision making
- Administrative efficiency
- Basic accountancy understanding
- Meeting coordination
- Strong interpersonal skills
Custom Section
07713 974599
Personal Information
Date of birth: 04.10.1975
References
- Sarah Moore, HR Department, BPC Land and New Homes, St Andrews Street, Hertford, SG14 1JA, 01992 558855
- Goffs Academy, Goffs Lane, Cheshunt, EN7 5QW, 01992 424200
Timeline
Property Manager
County Lettings
01.2025 - Current
Accounts Assistant/PA/Office Manager
BPC Land and New Homes
10.2021 - 01.2025
Examinations Invigilator
Goffs Academy
04.2021 - 07.2022
Stay at Home mum
Home
07.2020 - 04.2021
Accounts Assistant
BPC Land and New Homes
07.2019 - 07.2020
Stay at home mum
Home
06.2014 - 04.2019
Teaching Assistant Nursery
Repton School
08.2013 - 06.2014
Stay at home mum
Home
10.2011 - 08.2013
Weekend Negotiator
Shepherds Estate Agents
02.2011 - 10.2011
Stay at Home mum
Home
05.2004 - 02.2011
Broker Consultancy Manager
Norwich Union
10.2003 - 05.2004
Personal Assistant to Regional Director
Norwich Union
03.2001 - 10.2003
Personal Assistant to Managing Director
The Affinity Business
10.2000 - 03.2001
Senior Administrator
City Financial Partners Ltd (CFPL)
05.2000 - 10.2000
Customer Service/Business Account Collection
South Western Electricity PLC
07.1997 - 05.2000
Hotel Receptionist/Supervisor
Southgate Hotel
06.1994 - 07.1997
BTEC -
Exeter College
09.1992 - 6 1994
GCSE's -
Clyst Vale Community College
09.1987 - 9 1992