HELEN NEW
Maidstone
Summary
I am a lead by example manager, with a positive outlook and as such tend to get the best from staff members. I have a proven record of building strong working relationships with different stakeholders resulting in a great service. I am a pragmatic problem solver with my degree giving me excellent critical thinking skills, My current role is multi-faceted and within a busy environment that has given me a diverse skill set, however I am now looking for a new challenge.
Overview
33
33
years of professional experience
9
9
years of post-secondary education
Work history
Family engagement Manager
Pact
Sheerness, Kent
02.2023 - Current
- Manage the prison visits and visit centre.
- Organise the rota to meet the contractual requirements.
- Lead the team in delivering outstanding customer service ensuring GDPR and safeguarding guidelines are always followed.
- Write monthly and quarterly reports, using qualitative and quantitive data.
- Manage the generic mail box triaging the issues or complaints.
- Seek ways to upgrade the service, going above KPI requirements.
- Managing the budget for staff and supplies.
- Support staff to manage their caseload effectively.
- Carry a small case load of prisoners supporting them re-establish family ties, through the court system.
- Organise monthly events to reduce reoffending and secure family connections.
- Working effectively with various stakeholders, including prison staff other agencies and families.
Senior support ( housing )
West Kent housing association -Amat
Medway, Kent
07.2021 - 02.2023
- Manage the temporary accommodation waiting list.
- Triage ex offenders, alcohol and substance misuse and other needs to the right support.
- Support staff to successfully manage their caseloads and meet targets.
- Conduct home visits to assess needs of the service users, including the follow up home visit for Ukrainian refugees.
- Maximise benefits and, complete grant applications and benefit claims when needed.
- Ensure staff follow the safeguarding policies and procedures.
- Induct new or agency staff in all aspects of their roles.
- Establish a new project within the rough sleepers department, offering semi supported accommodation.
- Deal with issues and complaints raised by the service users and the surrounding residents, be the first point of contact for all parties, covering maintenance issues to ASB.
Senior Support Worker
Aspens Charities
Kent
05.2008 - 07.2021
- Organise and lead the support staff in the care of adults with learning disabilities, some with very complex needs requiring a high level of support.
- Assessing Service Users abilities to live as independently as possible.
- Reviewing and implementing person centred support plans, risk assessments and writing reviews when required.
- Encourage SU's to access new activities and services.
- Using a person centred approach, support SU's with non verbal communication.
- Induct agency workers and new staff in all the tasks required on a daily basis.
- Keeping behaviours that may challenge to a minimum using positive behaviour strategies and following Nappi guidelines.
Team Leader
Ocado CFC4
Erith
12.2004 - 05.2008
- Coordinating drivers with their routes.
- Problem solving during the shift, making sure schedules stay on track.
- Alleviate customer dissatisfaction.
Bar Supervisor
Brewers Fayre Brookers Oast
Paddock Wood
09.2001 - 12.2004
- Serve patrons and train new employees in all aspects of bar duties.
- Stock control and bar cleanliness.
Grill Chef/Bar Supervisor
The Wellington
Waterloo
12.1999 - 01.2001
- Order or requisition food or other supplies needed to ensure efficient operation.
- Ensure good customer service at all times.
Support Worker
Solent Residential Homes
Gosport
09.1998 - 12.1999
- Support Service Users with both physical and emotional needs.
- Encourage SU's to engage with the community whilst managing challenging behaviour.
- Record daily activities as well as keeping all reports up to date.
Activity Instructor
Kingswood Activity Centre
Cromer
09.1997 - 09.1998
- Teach various activities to school aged children such as, Rock Climbing, Canoeing, Fencing Cave exploration as well as basic IT skills.
- Establish a good relationship with all children from lots of different back rounds including young offenders, and children with educational needs.
Horse Riding Instructor
The Naval Riding Center
Southwick
09.1996 - 09.1997
- Teach adults and children to ride horses to different levels depending on ability, including children with special needs.
- Write lesson plans and set goals, targets for riders.
Horse Riding Instructor
Fort Widley
Portsmouth
09.1994 - 09.1996
- Teach adults and children to ride horses to different levels depending on ability.
- Write lesson plans, set goals and targets for riders.
Trainee Horse Riding Instructor
The Naval Riding Center
Southwick
09.1992 - 09.1994
- Learn all aspects of horse care.
- Complete exams accredited by the British Horse Society.
Education
Bachelor of Science -
The Open University
Cambridgeshire 10.2016 - 05.2025
GCSE's -
Mayfield secondary School
Portsmouth NVQ 2 in Health and Social Care - undefined
Skills
- Excellent communicator
- Good time Management
- Full clean driving licence
- Proactive organisation
Custom
- Autism
- Epilepsy
- Nappi
- Makaton
- Stroke
- End of life Care
- NVQ 2 in Health and Social Care
- First Aid
Timeline
Family engagement Manager
Pact
02.2023 - Current
Senior support ( housing )
West Kent housing association -Amat
07.2021 - 02.2023
Bachelor of Science -
The Open University
10.2016 - 05.2025
Senior Support Worker
Aspens Charities
05.2008 - 07.2021
Team Leader
Ocado CFC4
12.2004 - 05.2008
Bar Supervisor
Brewers Fayre Brookers Oast
09.2001 - 12.2004
Grill Chef/Bar Supervisor
The Wellington
12.1999 - 01.2001
Support Worker
Solent Residential Homes
09.1998 - 12.1999
Activity Instructor
Kingswood Activity Centre
09.1997 - 09.1998
Horse Riding Instructor
The Naval Riding Center
09.1996 - 09.1997
Horse Riding Instructor
Fort Widley
09.1994 - 09.1996
Trainee Horse Riding Instructor
The Naval Riding Center
09.1992 - 09.1994
NVQ 2 in Health and Social Care - undefined
GCSE's -
Mayfield secondary School
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