Nidhi Anand
Aylesbury,Buckinghamshire
Summary
Detail-oriented administrative professional with extensive experience in patient scheduling, database organisation, and records management proficiency. Demonstrates exceptional organisational skills and a strong commitment to confidentiality assurance, ensuring the protection of sensitive information. Proficient in Microsoft Office Suite, including Word, Excel, and Outlook, with proven expertise in customer relations and front desk operations. Adept at maintaining filing systems and handling clerical tasks with efficiency and accuracy. Committed to delivering excellent customer care and enhancing office productivity through proactive organisation and effective communication skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Administration clerk
NHS Professionals
Aylesbury
04.2023 - 01.2026
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Collected information from patients via face-to-face or telephone interviews.
- Set new appointments, rescheduled appointments, and sent reminders.
- Shared communications between medical staff and patients.
- Directed administrative team in high-quality clerical service delivery.
- Processed and actioned high number of calls during busy periods.
- Recorded data for computer-aided dispatch system with accuracy and precision.
- Listened actively to caller concerns, questions and priorities.
- Communicated with care team to accommodate patient needs.
- Answered approximately [Number]+ incoming calls and emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Received and screened high-volume internal and external communications, calls and email.
- Organised and maintain office common areas.
- Automated office operations, managed client correspondence and supervised data communications.
- Manage the scheduling of case managers and therapists across shifts.
- Utilized NHS bank portal to create and manage employee schedules efficiently.
Medical Receptionist
GP Surgery Medicus Health Partners
London
01.2022 - 07.2022
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Maintained reception area stock of important forms and brochures.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Completed start and end of day procedures for busy GP practice.
- Navigated and updated EMIS Web with precision.
- Checked answering and fax machines to resolve pending messages.
- Processed and stored lab specimens at correct temperatures.
- Protected patient rights through continued discretion and confidentiality.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Welcomed patients with kindness to enhance checking in processes.
- Updated patient records for continued compliance with policies.
- Offered advice on additional services to best meet patient needs.
- Schedule patient appointments using EMIS booking system.
- Managed digital and manual filing systems.
- Set up new patients within target timeframes.
- Responded calmly and compassionately in emergency situations.
- Prepared correspondence and coordinated packages across team.
- Organised and assessed urgency of home visit requests.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Stayed current on processes and procedures to offer relevant assistance.
FC Associate
Amazon Warehouse
Tilbury, Essex
10.2021 - 01.2022
- Completed work following safety rules for best working practices.
- Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Perfectly stacked and arranged deliveries to ensure proper item security and staff safety.
- Accurately collected goods from various warehouse locations, working with precision and care to minimise order errors.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Accurately and efficiently picked and despatched products, exceeding time and accuracy targets.
Education
Graduation - English
JD Women's College
Patna, Bihar 04.2005 - 06.2008
Diploma of Higher Education - Aviation
Avalon Aviation Academy
India 08.2009 - 02.2010
Skills
- Patient scheduling
- MS Office
- Filing system maintenance
- Administrative experience
- Microsoft Office
- Organisational skills
- Administrative support
- Customer relations
- Protecting information
- Database organisation
- Computer literacy
- Patient registration procedures
- Time Management
- Front Desk
- Filing
- Communication skills
- Phone etiquette
- Computer skills
- EMIS health
- Organizational Skills
- Microsoft Outlook
- Patient discretion
- Excellent customer care
- Clerical experience
- Data entry
- Office experience
- Patient relations
- Photocopier operation
- Customer Service
- Mail handling
- Microsoft Word
- Documenting patient information
- Problem resolution
- Microsoft Excel
- Proactive organisation
- Confidentiality assurance
- Records management proficiency
- Time management proficiency
- Administrative support excellence
- Data Entry
- Distributing post
- Telephone etiquette
- Email handling efficiency
Personal Details
- Eligible to work in the UK: Yes
- Highest Level of Education: Bachelor's
- Industry: Administrative Assistance, Other
- Total years of experience: 2
Timeline
Administration clerk
NHS Professionals
04.2023 - 01.2026
Medical Receptionist
GP Surgery Medicus Health Partners
01.2022 - 07.2022
FC Associate
Amazon Warehouse
10.2021 - 01.2022
Diploma of Higher Education - Aviation
Avalon Aviation Academy
08.2009 - 02.2010
Graduation - English
JD Women's College
04.2005 - 06.2008