Hannah Dagless
Reepham,Norfolk
Summary
Experienced problem solver with over 10 years experience in a variety of challenging roles across large corporations, family businesses and private individuals. Exceptional organisational and interpersonal skills with a keen eye for detail and a highly conscientious work ethic. Proven communicator and relationship builder, collaborating with clients, customers, suppliers, tradespeople and members of the public.
Overview
6
6
years of post-secondary education
14
14
years of professional experience
Work history
Property Manager
Travel Chapter
Holkham, Norfolk
2021.06 - Current
- Regular property inspections and liaising with owners regarding updates or concerns related to their properties.
- Maintain owner and guest satisfaction by addressing and resolving complaints in real time.
- Handle emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
- Ensured property compliance with housing laws and fire safety regulations, protecting both owners and guests.
- Recruitment and onboarding of new properties.
- On-call shifts to deal with out-of-hours emergencies ranging from plumbing and electrical faults to lost keys and lock faults and everything in between!
- Strong working relationships with suppliers, tradespeople and service providers.
- Manage portfolio of let properties with outstanding planning and organisation.
- Extensive administration including use of Salesforce CRM system.
Personal Assistant
Tracey Grint
Heydon, Norfolk
2019.08 - Current
- Manage invoice processing tasks accurately and efficiently using Xero accountancy software.
- Maintain confidentiality of documents; ensure secure handling of sensitive information.
- Streamline administrative processes to improve office efficiency.
- File documents systematically which increased ease of access when needed.
- Ensure smooth business travel arrangements.
- Proofread, format and correct correspondence.
- Handling of private and business bank accounts, payments and transfers.
Gardener
Original Cottages
Brinton, Norfolk
2016.05 - 2019.08
- Skilfully performed a wide range of garden-related tasks including weeding, mowing, strimming, pruning, hedge trimming and planting.
- Managed seasonal maintenance of flowers, shrubs, walled gardens and woodland gardens on privately owned family estate.
- Maintenance of estate facilities including biomass boiler and swimming pool.
- House and pet care at times when the property was unoccupied.
- Handled personal assistant responsibilities for family business operations.
Marketing & Events Assistant
Easton College
Easton, Norfolk
2013.11 - 2016.05
- Planning of trade stands at events such as Norfolk & Suffolk shows for student recruitment.
- Liaised with various stakeholders during event planning processes, fostering good relationships.
- Fostered a positive company image by managing impactful social media campaigns.
- Achieved brand visibility by organising engaging marketing events.
- Oversaw cost and expenditures to manage event budget.
- Created flyers, banners and brochures for promotions of marketing events, to enhance brand recognition.
- Communicated with caterers to select food and beverage choices for events.
Customer Advisor
Barclays
Barnstaple & Norwich, Devon & Norfolk
2012.12 - 2013.11
- Managed customer accounts by providing exceptional service.
- Developed a comprehensive understanding of all the products offered by the bank for better customer guidance.
- Identified fraudulent activities, protecting bank's interests.
- Handled cash transactions, ensuring accuracy and security.
- Processed account deposits, withdrawals and updates to meet customer needs.
Education
A-Levels - Psychology, Physical Education, Human Biology
Reepham College
Reepham, Norfolk 2009.09 - 2011.06
GCSEs - 11 Subjects
Reepham High School
Reepham, Norfolk 2004.09 - 2009.06
Skills
- Administrative efficiency
- Proactive organisation
- Client servicing
- Supplier liaison
- Initiative taking
- Communication proficiency
- Interpersonal aptitude
References
References available upon request.
Timeline
Property Manager
Travel Chapter
2021.06 - Current
Personal Assistant
Tracey Grint
2019.08 - Current
Gardener
Original Cottages
2016.05 - 2019.08
Marketing & Events Assistant
Easton College
2013.11 - 2016.05
Customer Advisor
Barclays
2012.12 - 2013.11
A-Levels - Psychology, Physical Education, Human Biology
Reepham College
2009.09 - 2011.06
GCSEs - 11 Subjects
Reepham High School
2004.09 - 2009.06