Anna Kiafko
London,Stratford
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
15
15
years of professional experience
Work history
Team Leader
Pret A Manger
London, Stratford
04.2018 - Current
- Resolved conflicts effectively, promoting harmony within the workforce.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Monitored daily operations whilst reducing operational cost significantly.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Improved customer satisfaction through close collaboration with the team.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Increased team cohesion by implementing regular feedback sessions.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Line chef
Wagamama
London, St Pauls
12.2017 - 04.2018
- Demonstrated strong knife skills, improved speed and safety in the kitchen.
- Worked well under pressure whilst delivering consistent and high-quality dishes.
- Expedited food preparation processes to meet peak demand times in the restaurant.
- Ensured adherence to health codes with regular equipment cleaning.
Babysitter
Nikolaos Vourdas
Greece, Athens
03.2017 - 11.2017
- Promoted good behaviour by using positive reinforcement strategies.
- Taught manners and other socially appropriate behaviours enhancing interpersonal development among kids.
- Managed children's day-to-day schedule including school, play dates, appointments, bedtime routines to keep life orderly.
- Developed constructive and cooperative working relationships with others fostering a harmonious environment.
Babysitter
Stathis Kavvouris
Greece, Athens
09.2013 - 06.2014
- Provided assistance with personal hygiene tasks such as bathing, brushing teeth creating a routine for self-care among kids.
- Fostered an environment conducive to learning with the provision of educational games.
- Assisted children with homework, resulting in improvement in their academic performance.
- Created fun-filled holiday programmes keeping children entertained throughout the break.
Childcare worker
Flying Colours Nursery Barton
Scotland, Edinburgh
04.2013 - 06.2013
- Promoted social skills through group activities, facilitating peer interaction.
- Completed daily reports on each child's progress, enabling parents to track their child’s development effectively.
- Addressed parents' questions regarding childcare strategies to reassure them about their ward's well-being.
- Managed behaviour of children by establishing and enforcing rules.
Childcare worker
Greek nursery
Greece, Athens
10.2010 - 07.2012
- Addressed parents' questions regarding childcare strategies to reassure them about their ward's well-being.
- Nurtured emotional growth through compassionate communication and interactions.
- Coordinated nap times, providing adequate rest periods throughout the day.
- Prepared teaching materials for structured education sessions.
Education
GCSEs -
High School
Athens, Greece /2009 -
Certificate of Higher Education - childcare
EPAS
Athens, Greece /2012 -
Skills
- Productivity improvement strategy
- Tolerance and patience
- Expertise in relevant software
- Crisis handling acumen
- Goal setting expertise
- Budgeting proficiency
- Knowledge sharing
- Communication excellence
- Leadership proficiency
- Stock management
- Issue resolution
Languages
Greek
Native
Albanian
Native
Timeline
Team Leader
Pret A Manger
04.2018 - Current
Line chef
Wagamama
12.2017 - 04.2018
Babysitter
Nikolaos Vourdas
03.2017 - 11.2017
Babysitter
Stathis Kavvouris
09.2013 - 06.2014
Childcare worker
Flying Colours Nursery Barton
04.2013 - 06.2013
Childcare worker
Greek nursery
10.2010 - 07.2012
GCSEs -
High School
/2009 -
Certificate of Higher Education - childcare
EPAS
/2012 -
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