Anisa Thazeem
Leeds,West Yorkshire
Summary
Experienced in offering exceptional customer service within the optical industry with a focus on patient care and eyewear consultation. Skilled in conducting eye tests, managing inventory, and providing personalised advice on lens and frame selection. Capable of improving patient satisfaction and supporting optometrists to ensure smooth daily operations.
Overview
4
4
years of professional experience
Work history
Optical assistant
Specsavers
Leeds, United Kingdom
08.2023 - 06.2024
- Frames and lenses for driving, occupational use, hobbies, and activities.
- Protective eyewear, such as prescription sunglasses, spectacles for screen use, and sports and safety eyewear.
- Spectacles for children, taking account of their different facial characteristics and the challenge of communicating with both parents/carers and children.
- Completing eye health screenings.
Optical assistant
Goldwyn Opticians
Leeds, United Kingdom
06.2023 - 07.2023
- Managed patient records to ensure data accuracy and confidentiality.
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
- Coordinated appointments to enhance efficiency in the clinic.
- Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
Customer Advisor
Zenith
Leeds, United Kingdom
06.2022 - 09.2022
- Registered and updated accurate customer information on database.
- Recorded and processed customer data accurately.
Customer Advisor
Lloyds Banking
Leeds, United Kingdom
11.2021 - 04.2022
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
Optical assistant
Nevies Opticians
Leeds, West Yorkshire
06.2024 - Current
- Enhanced patient comfort during fittings by providing personalised care.
- Excelled in conducting pre-screen tests-aiding the optometrist's examination process.
- Coordinated with suppliers for timely delivery of orders, minimising wait times for patients.
- Worked closely with optometrists to review prescriptions and discuss patient needs.
- Resolved patient queries effectively, ensuring a smooth service experience.
- Upheld high standards of cleanliness within the practice, promoting a healthy environment.
- Adhered strictly to optical standards regulations-ensuring compliance at all levels.
- Managed inventory for optimal availability of products.
Education
BSc (Hons) - Ophthalmic Dispensing
Bradford College
09/2022 -
Skills
- NHS guidelines
- Frame repairs
- Lens dispensing
- Trend awareness
- Communication Skills
- Analytical Skills
- Patient Care
Languages
English
Beginner
Urdu
Beginner
Punjabi
Beginner
Custom
Available on request
Timeline
Optical assistant
Nevies Opticians
06.2024 - Current
Optical assistant
Specsavers
08.2023 - 06.2024
Optical assistant
Goldwyn Opticians
06.2023 - 07.2023
Customer Advisor
Zenith
06.2022 - 09.2022
Customer Advisor
Lloyds Banking
11.2021 - 04.2022
BSc (Hons) - Ophthalmic Dispensing
Bradford College
09/2022 -
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