Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Ariadne Gibson

Summary

Experienced Senior Optical Assistant with a strong background in patient records management, clinical administration, and customer service excellence. Proficient in dispensing spectacles, frame fitting and adjustment techniques, and interpreting prescriptions for single vision, bifocal, and varifocal lenses. Skilled OCT and visual fields operator. Adept at multitasking under pressure while delivering personalised service with a smile. Demonstrates leadership through employee mentoring, conflict resolution, and adaptability to change within diverse environments. Career focus includes leveraging technical expertise and optical product knowledge to enhance patient care and operational efficiency.

Overview

16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Senior Optical Assistant

Gibson and Thomson Opticians
Preston, Lancashire
07.2015 - Current
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and relieving anxiety during eye examinations.
  • Established strong rapport with patients through attentive listening skills.
  • Coordinated appointments to enhance efficiency in the clinic, sent patient recalls and reminders for upcoming bookings.
  • Answered inbound calls and enquiries to provide top-level service.
  • Processed payments and provided receipts for services and purchases.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Used spreadsheets for multiple purposes, for example tracking dispenses and cashing up.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Handled sensitive information discretely adhering strictly to GDPR regulations.
  • Trained new staff members on company policies and procedures, enhancing team performance.
  • Created a training manual to aid new and existing staff members with their day to day duties.
  • Completed the MiYOSMART accreditation to further knowledge and understanding of childhood myopia and myopia control.
  • Improved patient experience by conducting thorough visual field tests and OCT scans.
  • Adapted well to high pressure situations during peak times, maintaining quality service standards.
  • Ensured cleanliness and sterility of optical instruments, high-touch areas and general areas to maintain a safe working environment.
  • Streamlined operations by managing stock levels of optical frames and lenses.
  • Advised patients on lens types, boosting their understanding and making informed choices easier.
  • Helped patients try on spectacles and deciphered needs and preferences to make recommendations.
  • Demonstrated latest eyewear trends, leading to patient satisfaction and loyalty.
  • Performed and recorded accurate frame measurements prior to dispensing glasses to ensure patient suitability.
  • Assembled glasses using precise measurements, ensuring optimal fit for patients.
  • Performed frame repairs and adjustments for patient comfort.
  • Instructed patients how to insert and remove contact lenses.

Customer Care Assistant

McDonald's
Preston, Lancashire
09.2008 - 10.2017
  • Developed strong relationships with customers for increased loyalty.
  • Improved customer satisfaction by efficiently resolving queries and complaints.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Delivered exceptional service despite challenging customer situations.
  • Ensured accurate order processing for timely delivery.
  • Strengthened team cohesion by assisting colleagues during busy periods.
  • Achieved high level of product knowledge through continuous learning.
  • Completed regular training to stay up-to-date with procedures.
  • Assisted customers in making informed decisions by providing relevant product information.
  • Enhanced brand reputation with excellent communication skills.
  • Contributed to sales targets by upselling products when appropriate.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained high levels of cleanliness by regular handwashing and keeping all surfaces and appliances clean.
  • Regularly tidied and cleaned the customer eating area and toilets.
  • Delegated tasks to colleagues during quieter periods and directed them during busy ones.
  • Maintained adequate stock levels to ensure fast service during busy times.
  • Aided the managers when interviewing potential new staff members.
  • Completed an apprenticeship through McDonald's in my own time to further my knowledge and improve my customer service skills.

Paper deliverer

Thorougoods
Preston, Lancashire
10.2014 - 09.2017
  • Delivered papers punctually to maintain customer trust in our services.
  • Fulfilled responsibilities despite adverse weather conditions, demonstrating commitment and dedication.
  • Covered additional routes when required, showing flexibility and reliability within the role, eventually having a morning and evening weekly round and a Sunday morning round.
  • Undertook early morning starts consistently, highlighting strong time management skills.
  • Sorted and counted newspapers to deliver exact quantities.

Call Centre Agent

Mobel Interiors
Preston, Lancashire
01.2017 - 03.2017
  • Improved team productivity through effective collaboration and teamwork.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Initiated upselling techniques during calls; generating additional revenue for the company.
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Utilised multi-line telephone systems for efficient call handling.
  • Optimised customer experience by tailoring responses to individual needs.

Education

NVQ Level 4 - Senior Optical Assistant

ABDO college
Kent
08.2021 - 05.2022

NVQ Level 2 - Motor Vehicle Technology

Runshaw College
Leyland
09.2017 - 05.2018

Skills

  • Patient records management
  • Clinical administration
  • Appointment scheduling
  • Stock inventory control
  • Customer service excellence
  • Clean and tidy nature
  • Personalised service delivery
  • NHS guidelines
  • Health and safety procedures
  • Promotions and upselling
  • Multitasking efficiency
  • Calm when working under pressure
  • PC proficient
  • Tech-savvy
  • Optical product knowledge
  • Dispensing spectacles
  • Frame fitting/adjustment techniques
  • Facial/PD measurement accuracy
  • Prescription interpretation
  • Single vision, bifocal and varifocal lens fitting
  • Frame repairs
  • Contact lens instruction
  • OCT and visual fields
  • Employee mentoring
  • Conflict resolution
  • Leadership in diverse environments
  • Adaptability to change

Certification

MiYOSMART Accreditation

Affiliations

  • Miniature painting
  • Indoor bouldering
  • Gaming

Accomplishments

    Won an iPad at 100% Optical from CHEC in 2022, as "best surgeon" in the dry lab competition performing cataract surgery on a dry eye.

    Regularly received "Employee of the month" at McDonald's.

References

References available upon request.

Timeline

NVQ Level 4 - Senior Optical Assistant

ABDO college
08.2021 - 05.2022

NVQ Level 2 - Motor Vehicle Technology

Runshaw College
09.2017 - 05.2018

Call Centre Agent

Mobel Interiors
01.2017 - 03.2017

Senior Optical Assistant

Gibson and Thomson Opticians
07.2015 - Current

Paper deliverer

Thorougoods
10.2014 - 09.2017

Customer Care Assistant

McDonald's
09.2008 - 10.2017

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Ariadne Gibson