Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic

Aimee Byron

Fareham,Hampshire

Summary

Dedicated optical professional. Proficient in handling optical equipment, teaching contact lens usage, and advising on frame selection. Demonstrates strong issue resolution capabilities and conflict resolution skills. Experienced in multifocal lens measuring, NHS guidelines adherence, lens dispensing, pre screen and visual field testing. Committed to enhancing patient care through meticulous attention to detail and a thorough understanding of the optical field. Energetic and eager to contribute value to a high-performing team. Completes tasks with precision and focus on accuracy. Frequently commended for flexible and resourceful approach to challenges.

Overview

3
3
years of professional experience

Work history

Optical Assistant

Vision Express
Fareham, Hampshire
08.2017 - 02.2020
  • Collaborated closely with other healthcare professionals, ensuring comprehensive patient care.
  • Conducted visual field tests, aiding in early detection of potential vision issues.
  • Promoted vision health education to patients through informative discussions.
  • Streamlined operations by managing stock levels of optical frames and lenses.
  • Handled complex prescriptions effectively whilst optimising visual comfort for patients.
  • Improved patient experience by conducting thorough pre-screening procedures.
  • Established strong rapport with customers through attentive listening skills.
  • Answered customer queries with excellent product knowledge and professionalism.
  • Managed patient records to ensure data accuracy and confidentiality.
  • Processed payments accurately to maintain positive cash flow in the practice.
  • Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
  • Adapted well to high pressure situations during peak times, maintaining quality service standards.
  • Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
  • Performed frame repairs and adjustments for customer comfort.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Answered inbound calls and enquiries to provide top-level service.
  • Safeguarded sensitive data with strict adherence to privacy protocols.
  • Prepared patients, rooms and equipment to support eye exam needs.
  • Created calm and welcoming atmosphere to relive patient anxiety during eye examinations.

Bridal Consultant

A Bride 2 Bee
Warsash, Hampshire
01.2017 - 06.2017
  • Ensured cleanliness and orderliness of fitting rooms after each appointment enhancing overall shopping experience for next client.
  • Managed alterations process, liaising between brides and seamstresses for optimal fit.
  • Conducted follow-up calls after fittings to ensure total customer satisfaction.
  • Assisted brides in selecting perfect wedding gowns by offering personalised consultations.
  • Maintained organised showroom, ensuring easy access to stock and neat presentation.
  • Offered expert advice on accessories to complement chosen bridal gowns for a complete look.
  • Handled challenging customers calmly and professionally, maintaining a positive shopping environment at all times.
  • Increased overall shop footfall by participating in promotional events and bridal fairs.
  • Provided empathetic support during stressful decision-making processes, heightening positive customer experiences.
  • Achieved higher sales targets through knowledge of current bridal trends and styles.
  • Demonstrated expert knowledge about various fabric types, helping brides understand their options better.
  • Fostered an inviting atmosphere for prospective clients with excellent customer service skills.
  • Scheduled appointments efficiently, maximising daily client interactions whilst minimising wait times.
  • Tagged products quickly and accurately with price tags and stickers.

Education

Bronze and Silver Qualification - Optics

Vision Express Training
Croydon and Bristol

Skills

  • Clinical records maintenance
  • Ophthalmic terminology familiarity
  • Optical dispensing
  • Optical equipment handling
  • Contact lens teachings
  • Frame selection advising
  • Issue resolution capabilities
  • Multifocal lens measuring
  • NHS guidelines
  • Lens dispensing
  • Visual field testing
  • Conflict Resolution

Accomplishments

In my free time I enjoy taking part in charity events. I have completed Walk the Wight three years in a row, raising a goal amount of money.

References

References available upon request.

Timeline

Optical Assistant

Vision Express
08.2017 - 02.2020

Bridal Consultant

A Bride 2 Bee
01.2017 - 06.2017

Bronze and Silver Qualification - Optics

Vision Express Training

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Aimee Byron