Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Abderrahmane Bousekine

Northampton,Northamptonshire

Summary

Accomplished optical professional with extensive expertise in visual field testing, patient record management, and frame assembly. Demonstrates proficiency in optical prescriptions, eyewear repair, and equipment sterilisation while ensuring compliance monitoring and effective stock management. Skilled in appointment coordination and customer engagement, leveraging data analysis and attention to detail to enhance patient care. Adept at team training, problem solving, and cross-functional collaboration with a strong familiarity with ophthalmic terminology. Committed to managing high-stress situations with precision-oriented techniques in bifocal measurements and spectacle manufacturing. Career goals include advancing optometry software use and promoting eye health through personalised service delivery.

Overview

11
11
years of professional experience

Work history

Optical assistant and lab technician

specsavers
Royal Leamington Spa, Warwickshire
08.2014 - Current
  • Improved patient experience by conducting thorough pre-screening procedures.
  • Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
  • Managed patient records to ensure data accuracy and confidentiality.
  • Conducted visual field tests, aiding in early detection of potential vision issues.
  • Established strong rapport with customers through attentive listening skills.
  • Advised customers on lens types, boosting their understanding and making informed choices easier.
  • Contributed to increased sales with effective merchandising techniques.
  • Collaborated closely with other healthcare professionals, ensuring comprehensive patient care.
  • Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
  • Assembled glasses using precise measurements, ensuring optimal fit for customers.
  • Streamlined operations by managing stock levels of optical frames and lenses.
  • Coordinated appointments to enhance efficiency in the clinic.
  • Assisted senior optometrist for accurate diagnosis of eye conditions.
  • Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
  • Trained new staff members on company policies and procedures, enhancing team performance.
  • Handled complex prescriptions effectively whilst optimising visual comfort for patients.
  • Answered customer queries with excellent product knowledge and professionalism.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Performed frame repairs and adjustments for customer comfort.
  • Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
  • Answered inbound calls and enquiries to provide top-level service.
  • Advised customers on spectacle and sunglass choices based on prescription, style and budget.
  • Processed customer payments and provided receipts for services and purchases.
  • Safeguarded sensitive data with strict adherence to privacy protocols.
  • Coordinated optical appointments and sent client reminders for upcoming bookings.
  • Prepared patients, rooms and equipment to support eye exam needs.
  • Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
  • Offered detailed advice on product and service benefits.
  • Cleaned and organised reception area to maintain welcoming environment.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Supported health and safety with consistent cleaning and sanitisation of high-touch areas.
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Maximised product value by advising customers on product maintenance and care to prolong product lifespan.
  • Processed payments and health insurance claims efficiently to minimise service delays.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Created calm and welcoming atmosphere to relive patient anxiety during eye examinations.
  • Prescribed corrective eyeglasses, contact lenses and other visual aids to remedy problems with vision.
  • Assessed eye movements, visual fields and function of visual pathways to identify issues.
  • Complied to quality standards and regulations guiding ocular healthcare.
  • Referred patients to other health professionals for additional or specialised medical treatment.
  • Performed diagnostic tests to evaluate ocular health and determine severity of vision problems and abnormalities.
  • Promoted ocular health by providing clinical advise to patients from various backgrounds.
  • Collaborated with multidisciplinary health teams to provide care continuity.
  • Inspected and tested optical devices to evaluate performance, safety and comfort.
  • Managed eye diseases to restore or maintain eye health of patients.
  • Informed healthcare users of treatment options and potential effects on non-treatment.
  • Recognised symptoms of non eye-related diseases and conditions, recommending patients seek advice from other medical professionals.
  • Recommended practical measures and training activities to prevent degradation of eye performance.
  • Planned, implemented and adjusted treatment plans to help patients maintain or recover visual ability.
  • Conducted assessments to measure visual acuity, refractive error and freedom of vision.

Laboratory technician

specsavers
Royal Leamington Spa, Warwickshire
07.2014 - Current
  • Prepared and sterilised lab equipment, ensuring all instruments were ready for use.
  • Collaborated proactively with team members, fostering a harmonious work environment.
  • Exhibited excellent attention to detail whilst documenting findings thus improving clarity in reports.
  • Increased laboratory efficiency by conducting routine lab tests on various samples.
  • Assisted senior scientists in complex experiments, contributing significantly towards breakthroughs.
  • Ensured safety protocols were strictly followed to maintain a secure working environment.
  • Enhanced accuracy of test results with meticulous record keeping.
  • Maintained a clean and hygienic work area, reducing the risk of cross-contamination.
  • Adhered strictly to quality control standards for reliable test outcomes.
  • Performed regular maintenance on lab equipment, resulting in fewer operational disruptions.
  • Performed precise measurements using advanced tools which improved accuracy of results.
  • Facilitated training sessions for junior staff enhancing overall team productivity.
  • Optimised storage practices for specimens, thereby preserving their integrity for longer periods.
  • Conducted comprehensive research for improved test results.
  • Streamlined sample collection procedures which helped in efficient testing processes.
  • Improved data reporting practices by adopting latest software applications.
  • Troubleshot technical issues efficiently which minimised downtime in the lab.
  • Kept up-to-date with latest scientific advancements to augment personal knowledge base.
  • Calibrated laboratory equipment to achieve accurate test results.
  • Performed testing procedures according to agreed laboratory protocols.
  • Maintained clean, organised laboratory workspace to comply with hygiene and safety standards.
  • Prepared laboratory specimens and samples for efficient, accurate testing processes.
  • Recorded all data and results accurately and responsibly.
  • Cleaned and tested equipment to support stable lab processes.
  • Inspected laboratory for safety to identify and rectify potential hazards.
  • Handled reagents with care and precision.
  • Performed routine maintenance on laboratory equipment, preventing malfunctions and downtime.
  • Prepared reagents and solutions to fulfil experiment requirements.
  • Disposed of hazardous materials according to industry regulations.
  • Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
  • Organised and stored all chemicals substances, fluids and compressed gases according to safety instructions.
  • Participated in research discussions, offering insights and observations to improve experimental processes.
  • Analysed chemical and biological specimens with precision for accurate results.
  • Validated new testing methods to enhance laboratory capabilities.
  • Collaborated with research teams to troubleshoot and address technical issues in experiments.
  • Implemented environmental monitoring procedures, maintaining compliance with regulatory standards.
  • Interpreted and compiled laboratory results for data-driven decision-making.
  • Sourced and procured laboratory supplies and materials for ongoing research activities.
  • Performed laboratory testing in controlled conditions for reliable outcomes.
  • Monitored laboratory supplies, reordering stock to meet operational need.
  • Set up and tested laboratory equipment ahead of experiments.
  • Implemented quality control measures to improve validity of findings.
  • Calibrated laboratory tool and equipment for accurate research outcomes.
  • Classified and recorded testing specimens accurately for reliable reference.
  • Maintained laboratory equipment, limiting experiment disruptions.
  • Supported senior technicians with experiment design and planning.
  • Carried out and accurately recorded diverse field tests.
  • Created detailed test analysis reports for continuous research improvements.
  • Updated databases with analysis findings for ongoing research monitoring.

Education

GCSEs - English

Wesmister College
London
06.2005

Skills

  • Visual field testing
  • Patient record management
  • Frame assembly
  • Optical prescriptions
  • Eyewear repair
  • Equipment sterilisation
  • Compliance monitoring
  • Stock management
  • Appointment coordination
  • Customer engagement
  • Data analysis
  • Attention to detail
  • Team training
  • Problem solving
  • Cross-functional collaboration
  • Ophthalmic terminology familiarity
  • Managing high-stress situations
  • Bifocal measurements
  • Spectacle manufacturing
  • Clinical records maintenance
  • Contact lens instructions
  • Knowledge of ocular anatomy
  • Issue resolution capabilities
  • Dedicated follow-ups
  • Precision-Oriented
  • Visual acuity
  • Diagnostic data analysis
  • Low vision assessment
  • Advanced optometry software use
  • Discretion handling
  • Strong adaptability
  • Optical terminology knowledge
  • Optical coherence tomography training
  • Frame selection advising
  • Personalised service delivery
  • Basic computer software proficiency
  • Optical equipment handling
  • Multifocal lens selection
  • Eye health promotion
  • Optical lab equipment operation
  • Optical dispensing
  • Optical knowledge
  • Frame adjustment
  • Refractive error testing
  • First-Rate organization
  • Ophthalmic assisting
  • Refraction tests conducting
  • Spectacle repair
  • Patient care
  • Customer relations
  • Just In Time stock control
  • Customer needs analysis
  • Varifocal lenses
  • Planogram development
  • Prescription interpretation
  • Depth perception testing
  • Qudini appointment scheduling
  • Customer loyalty programmer
  • Insurance processing
  • Promotions and upselling
  • Lens dispensing
  • Retinal imaging
  • NHS guidelines
  • Visual acuity measurements
  • Vision test booking management
  • Lens fitting
  • Patient education
  • Screening checks
  • Health and Safety regulations
  • Compliance understanding
  • Health insurance claims
  • Pressure and visual field testing
  • Insurance billing
  • Bifocal
  • Positive attitude
  • Facial measuring tools
  • Eye health screenings
  • Frame repairs and adjustments
  • Lens materials knowledge
  • Frame repairs
  • Salesmanship
  • Bifocal lenses
  • Single vision lenses
  • Retail merchandising
  • After-sales service
  • Customer loyalty programmes
  • Closing sales
  • Glaucoma screening
  • Frame selection advice

Languages

English
Upper intermediate
French
Advanced
Arabic
Native

Timeline

Optical assistant and lab technician

specsavers
08.2014 - Current

Laboratory technician

specsavers
07.2014 - Current

GCSEs - English

Wesmister College

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Abderrahmane Bousekine