Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
Affiliations
References
Timeline
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Aniekeme Ekanem

Aberdeen,Scotland, United Kingdom

Summary

Customer-focused retail professional with experience in self-checkout operations, product assistance, and accurate till management . Skilled in maintaining a clean and organised store environment while delivering excellent service that enhances customer satisfaction. Strong communicator and reliable team player with proven ability to adapt quickly, support colleagues, and contribute to efficient store operations in fast-paced environments.

Overview

10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Customer assistant

Marks & Spencer Foodhall
Aberdeen, Aberdeenshire
12.2024 - 12.2024
  • Operated tills, reducing average checkout time.
  • Assisted customers, enhancing shopping experiences.
  • Maintained stocked shelves and ensured smooth daily operations.
  • Kept workspace clean and organised for efficiency and safety.

Achievement: Recognised by management for consistently providing excellent customer service and helping to improve customer satisfaction scores.

Laboratory technologist

Federal University of Technology
Ikot Abasi, Akwa Ibom State, Nigeria
03.2024 - 07.2024
  • Prepared specimens, supporting accurate and timely lab results.
  • Conducted laboratory experiments and validated data for learning outcomes.
  • Analysed samples using microscopy and chromatography techniques.
  • Maintained strict adherence to health, safety, and regulatory standards.

Achievement: Completed all practical lab sessions with consistent accuracy and attention to detail, strengthening technical proficiency.

National Youth Service Corps (NYSC)

Harris Global Health Services
Akure, Ondo State, Nigeria
03.2022 - 03.2023
  • Collected blood specimens via venipuncture and phlebotomy, ensuring patient comfort and sample integrity.
  • Conducted microbiology and biochemistry tests using automated equipment for accurate diagnoses.
  • Maintained patient records with precision, upholding clinical hygiene and confidentiality standards.
  • Assisted laboratory staff with administrative duties, reducing workload pressure.
  • Supported colleagues to deliver timely results, demonstrating reliability and teamwork.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Achievement: Contributed to improved turnaround time for test results by maintaining accuracy and efficiency in daily lab operations.

Medical laboratory scientist intern

Primary Health Care
Uyo, Akwa Ibom State, Nigeria
05.2018 - 10.2018
  • Ensured adherence to protocols for accurate documentation and reporting of test results.
  • Calibrated and maintained laboratory equipment to guarantee precision in diagnostics.
  • Performed complex testing procedures and engaged in quality control activities, improving result accuracy.
  • Assisted in preparation, staining, and interpretation of microscope slides to support clinical diagnosis.
  • Collected and processed patient samples in compliance with safety and quality standards.
  • Collaborated with colleagues on challenging cases, contributing to effective problem-solving and timely results.

Achievement: Supported the laboratory in maintaining >95% accuracy rate in diagnostic reporting during internship period.

Medical laboratory scientist intern

Primary Health Care
Uyo, Akwa Ibom State, Nigeria
11.2015 - 12.2016
  • Performed diverse diagnostic tests, including microbiology, biochemistry, and tuberculosis screening.
  • Collected blood specimens via venipuncture and handled patient samples following strict protocols.
  • Maintained and calibrated automated laboratory equipment to ensure test accuracy.
  • Managed patient data and laboratory records with high attention to detail.
  • Contributed to quality control activities, enhancing reliability of test results.

Achievement: Performed tuberculosis diagnostics, gaining direct experience in infectious disease testing and contributing to accurate detection and reporting.

Medical laboratory scientist intern

Primary Health Care
Ukanafun, Akwa Ibom State, Nigeria
07.2014 - 10.2014
  • Assisted preparation, staining, and interpretation of microscope slides for diagnostics.
  • Conducted routine laboratory tests to support patient diagnosis under supervision.
  • Maintained documentation of test results in compliance with protocols.
  • Supported colleagues in maintaining clean, safe, and efficient laboratory environment.
  • Participated in quality assurance activities, ensuring adherence to health and safety standards.

Achievement: Developed strong practical skills in microscopy and diagnostic slide preparation, contributing to accurate case reporting within short training period.

Education

Master of Science - Biotechnology and Bioinformatics

University of Aberdeen
Aberdeen, United Kingdom
09.2024 - 09.2025

Bachelor of Science - Genetics and Biotechnology

Akwa Ibom State University
Akwa Ibom, Nigeria
11.2016 - 01.2022

Diploma of Higher Education - Science Laboratory Technology

Akwa Ibom State Polytechnic
Akwa Ibom, Nigeria
11.2013 - 08.2015

Skills

  • Self-checkout operation and till management
  • Restocking and inventory control procedures
  • Strong customer service and conflict resolution
  • Sales persuasion and upselling techniques
  • Product knowledge and merchandising awareness
  • Proficient in retail software and Microsoft Office Suite
  • Accurate data entry and record-keeping
  • Excellent verbal and written communication
  • Patience, tolerance, and adaptability in fast-paced settings
  • Collaborative team player with strong interpersonal skills
  • Attention to detail and compliance with procedures

Languages

English
Fluent

Accomplishments

  • Honorary Certificate – COVID-19 Vanguard CDS Membership, Mar 2022.
  • Certificate of Participation – 8th National Conference of Science, Technology, Management and Development (STMD), Renewable Energy for Sustainable Development, Oct 2015.
  • Certificate of Participation – 7th National Conference of Science, Technology, Management and Development (STMD), Attainment of the Millennium Development Goals through Research, Nov 2014.

Certification

  • Infection Prevention and Control (Level 2) – Florence Academy Online Skills, Feb 2025.
  • Laboratory Safety Training – University of Aberdeen, Sept–Nov 2024.
  • Microsoft Office Proficiency Training – Federal University of Technology, Ikot Abasi, May 2024.
  • National Youth Service Corps (NYSC) – Federal Government of Nigeria, Mar 2022–Mar 2023.
  • COVID-19 Safety & Infection Control – WHO, Mar 2022.
  • Bioinformatics Basics – Coursera, Jul 2022.

Affiliations

  • Contributed to health education, vaccination programmes, disease surveillance, and humanitarian relief through roles with the Nigerian Red Cross, COVID-19 Vanguard Medical Team, CDC, and FHI 360.
  • Developed strong teamwork, communication, and adaptability skills in diverse, high-pressure environments.

References

References available upon request.

Timeline

Customer assistant

Marks & Spencer Foodhall
12.2024 - 12.2024

Master of Science - Biotechnology and Bioinformatics

University of Aberdeen
09.2024 - 09.2025

Laboratory technologist

Federal University of Technology
03.2024 - 07.2024

National Youth Service Corps (NYSC)

Harris Global Health Services
03.2022 - 03.2023

Medical laboratory scientist intern

Primary Health Care
05.2018 - 10.2018

Bachelor of Science - Genetics and Biotechnology

Akwa Ibom State University
11.2016 - 01.2022

Medical laboratory scientist intern

Primary Health Care
11.2015 - 12.2016

Medical laboratory scientist intern

Primary Health Care
07.2014 - 10.2014

Diploma of Higher Education - Science Laboratory Technology

Akwa Ibom State Polytechnic
11.2013 - 08.2015
Aniekeme Ekanem