Knowledgeable student social worker with experience in providing tailored support to help service users increase independence and quality of life. Dedicated and motivated individual with a strong knowledge of safeguarding principles to protect service users and staff from risk. Caring, compassionate committed to offering first-class, individualised support to service users. Skilled at adapting communication styles to build two-way conversation with clients. Designs comprehensive support packages to meet unique service user needs.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Student Social Worker
Hampshire County Council
2023.10 - Current
Effectively analyse and interpret information
Effectively assess risks and needs
Applied safeguarding principles
Understanding of equality and diversity
Applied the Mental Capacity Act
Meeting with clients to assess their care and support needs
Providing information and signposting to appropriate services and resources
Completing referrals, assessments, reviews, and report writing
Developing and monitoring care and support plans for service users
Coordinating care with other professionals and agencies
Advocating for their clients and promoting awareness of community needs
Triage phone or online referrals, in line with strengths-based practice
Completing Duty services
Attending Training and supervision in line with the organisation's policy.
Drove continuous improvement of service by maintaining up-to-date knowledge of referral sources throughout Hampshire.
Optimised client outcomes by engaging clients and caregivers in active care planning.
Maintained continuity of service by keeping accurate case history records in Care Director.
Collaborated with care professionals to develop unique treatment plans tailored to individual client concerns.
Maximised client independence, providing education and self-management support based on client preferences.
Enabled accurate identification of client needs by conducting comprehensive early health assessments.
Guaranteed client safety by providing emotional support and crisis intervention.
Responded calmly to manage crises and emergency situations.
Advocated on behalf of service users to protect their best interests.
Adhered to safeguarding principles to protect service users from risk.
Maintained accurate, up-to-date and confidential files in line with reporting standards.
Collaborated with other professionals in health and social care to coordinate holistic support.
Safeguarded client information with strict adherence to privacy and data security policies.
Promoted client well-being through effective case management, counselling and advocacy.
Managed assigned caseload documentation in alignment with regulatory requirements and standards.
Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
Senior Support Worker/Team Leader
Bayview Healthcare Ltd
2020.06 - 2024.01
Senior key worker for young adults by working towards meeting their whole range of social, spiritual, emotional, and intellectual needs in a way that promotes positive self-worth, independence and engenders positive interpersonal relationships
Developed and Work alongside the Young Person, a support plan, risk assessments, cohesive working plan and monthly reports ensuring that these contain up to date and accurate information
Report any issues of significant risk to relevant parties (Local authorities, police etc.) as well as senior management within the Organisations and proactively plan to manage these risks
Supported young people by prompting and helping them to attend appointments and encourage their involvement in personal progression in the form of education, training, employment activity or volunteering
Supporting and assisting the young people with personal care
Supported young people develop their practical skills in areas such as budgeting, shopping, cooking and housework, laundry, health, and hygiene
Organising and arranging meetings between the various social workers, support staff and Young People.
Student social worker
MHA Communities Southampton
2023.02 - 2023.05
Completed Referrals, assessment and bi-annual reviews in line with MHA policies
Designed, planned and implemented programmes of activities and services relevant to the needs and interests of the Members and residents and making good use of available community resources
Promoted the services within the local community and amongst residents and develop good relationships with partner organisations and funders
Supported older people to access new and existing services in the local area, receiving referrals, carrying out home visits and taking actions to meet their needs through the services of referral to other agencies
Assisted the Communities Manager to ensure that the Volunteers are recruited, trained, and supported in line with MHA's policies and procedures
Assisted the Communities Manager in ensuring that all relevant risk assessments for individuals, activities, offices, and venues are carried out and reviewed at appropriate intervals in line with MHA's policies and procedures
Set up and tidied down activity venues; and the safe use, storage, and maintenance of equipment
This could include updating equipment within a budget agreed with the Manager
Kept accurate and up to date records of activities and participant involvement in the activities programme in line with MHA's policies and procedures
Assisted in the production of a newsletter and the upkeep of the social media pages in line with MHA's policies and procedures
Kept record of feedback from Members about the types of activities they enjoy, would like to try, and add value; and to assist the Communities Manager to measure quality and effectiveness of the service and the satisfaction of Members, Volunteers, and any funding bodies.
Coordinated and executed community activities that helped clients to significantly improve self-esteem and life skills.
Optimised client outcomes by engaging clients and caregivers in active care planning.
Exercised professional judgement to implement interventions and make tough decisions.
Responded calmly to manage crises and emergency situations.
Adhered to safeguarding principles to protect service users from risk.
Advocated on behalf of service users to protect their best interests.
Maintained accurate, up-to-date and confidential files in line with reporting standards.
Collaborated with other professionals in health and social care to coordinate holistic support.
Senior Co-ordinator
Alina Homecare
2019.01 - 2020.06
Deal with day-to-day issues and enquiries raised by clients and care workers as they arise
Contact relevant health professionals as and when needed on behalf of clients
Receive telephone calls in to the service from clients, staff, and other stakeholders
Ensure all aspects of client care is accurately documented, using the electronic booking software
Work with other members of the team to ensure high quality service through effective communication
Communicate with clients, passing on information regarding their care packages
Ensure all aspects of coordinating carers are accurately documented using the electronic booking software
Update the electronic booking software with new support workers' details and availability
Liaise with Senior carers to plan and complete Assessments of Clients' needs
Produce and Maintain MAR charts in line with Company Policy and Procedure
Work with Senior carers to ensure all communication logs are reviewed, actioned, and filed
Identify suitable matches for clients
Schedule staff weekly and monthly rotas
Accepting, allocating and processing referrals for new work
Talking to the customers on a regular basis.
Education
Master of Science - Social Work
University of Winchester
Winchester
2022.09 -
Bachelor of Arts - Business and Management Studies
University of Northampton
Northampton
2006.09 - 2009.07
Skills
Detail-orientated
Excellent interpersonal skills
Attentive listener
Care Act 2014 knowledge
Knowledge of legal frameworks and social services statutory duty
Knowledge of equality, diversity and empowerment in social work practice
Strong communicator
Knowledge of Children Act 1989
Communication skills
Profound user of Care Directory
Understanding of using person-centred approach to identify solutions
Understanding of strengths-based approach practice
Timeline
Student Social Worker
Hampshire County Council
2023.10 - Current
Student social worker
MHA Communities Southampton
2023.02 - 2023.05
Master of Science - Social Work
University of Winchester
2022.09 -
Senior Support Worker/Team Leader
Bayview Healthcare Ltd
2020.06 - 2024.01
Senior Co-ordinator
Alina Homecare
2019.01 - 2020.06
Bachelor of Arts - Business and Management Studies