Andrea Cully

• Led team meetings, fostering open communication and collaboration.
• Collaborated with multidisciplinary teams, resulting in coordinated care provision.
• Nurtured relationships with family members of clients, ensuring their involvement in care planning.
• Ensured compliance with regulatory standards to maintain registration status.
• Fostered a positive working environment through effective conflict resolution strategies.
• Maintained detailed records to ensure accurate documentation of care provided.
• Managed budgets to maintain financial viability of the facility.
• Coordinated with external agencies for comprehensive client support services.
• Investigated complaints thoroughly, resulting in improved customer relations.
• Recruit qualified staff for optimal team performance.
• Enhanced staff performance by conducting regular training sessions.
• Facilitated in-house training programmes, enhancing staff competencies and skills.
• Managed company budgets and staff rota for optimum productivity and profitability.
• Maintained tidy environment to promote cleanliness, hygiene and quality standards.
• Oversaw budget, managed expenditures and practised cost-effective measures.
• Attended regular training to develop expertise in people management and care service provider regulations.
• Oversaw facility maintenance and allocated needed resources to meet standards.

• Provide support to individuals with variety of different specialist needs and conditions which included learning disabilities, physical disabilities, mental health,complex behaviours and ASD.
• Maintained constant communication with staff, fostering transparency and trust within the team.
• Enhanced team's performance with regular coaching and feedback.
• Built strong relationships with stakeholders, improving customer satisfaction rates.
• Liaised regularly with head office to ensure alignment of regional goals with overall company objectives.
• Coordinated with other departments for smooth business operations.
• Ensured compliance with company policies and procedures across all branches in the region.
• Cultivated a culture of continuous learning within the team, encouraging professional development.
• Achieved business objectives and benchmarks through strategic planning.
• Managed profit and loss to decrease discrepancies and retain timely and under-budget project completion.
• Managed personnel issues and implemented corrective actions.

• Delegated responsibilities efficiently amongst team members.
• Fostered a positive work environment through effective communication and conflict resolution tactics.
• Addressed customer complaints promptly, ensuring customer satisfaction and retention.
• Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
• Implemented staff rota schedules to ensure adequate coverage during peak times.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• complying with all governance such as CQC and local authories.
• Monitored health and safety measures for guaranteed compliance.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.

i had become redundant and was looking for work.

• Nurtured relationships with family members of clients, ensuring their involvement in care planning.
• Maintained detailed records to ensure accurate documentation of care provided.
• Investigated complaints thoroughly, resulting in improved customer relations.
• Recruit qualified staff for optimal team performance.
• Collaborated with multidisciplinary teams, resulting in coordinated care provision.
• Led team meetings, fostering open communication and collaboration.
• Enhanced staff performance by conducting regular training sessions.