Anesu Byron Mukoyi
Bilston,Wolverhampton
Summary
Dynamic professional with expertise in interpersonal communication, collaboration, and problem-solving. Committed to delivering high-quality service and achieving consistent results. Experienced Shift Manager with strong organizational skills, driving company goals through effective planning and prioritization.
Overview
15
15
years of professional experience
Work history
Transport Shift Manager
DPD GROUP
Oldbury, Sandwell
10.2018 - Current
- Streamlined shift handovers across morning, day, and night shifts for uninterrupted 24/7 operations.
- Managed rosters for 90 drivers and 12 administrative staff to optimise coverage and efficiency.
- Collaborated with planning, warehouse, depot, and resourcing teams to implement workflow enhancements.
- Maintained a 100% on-time delivery record by enforcing effective time management protocols.
- Communicated critical information to drivers to minimise delays and ensure smooth operations.
- Systematically monitored loads, resolving operational issues affecting collections and deliveries.
- Directed daily operations to optimise resource allocation, achieving a 10% reduction in costs.
- Conducted performance reviews and coaching sessions to enhance staff development and effectiveness.
Transport Operations Supervisor
Deutse post DHL
Minworth, Warwickshire
09.2014 - 10.2018
- Enhanced operational efficiency by 30% through implementation of CTMS transport scheduling system.
- Managed staff rosters for 20 drivers and 3 admin staff, reducing costs by 20%.
- Achieved and maintained 90% on-time delivery rate by enforcing strict time management practices.
- Streamlined vehicle maintenance schedules for 20 vehicles, reducing downtime by 15%.
- Resolved transport-related complaints efficiently, improving customer satisfaction scores by 15%.
- Planned delivery routes for 20 vehicles, reducing empty mileage by 25% and increasing daily deliveries by six.
- Orchestrated daily shift handovers between two shifts to ensure seamless operations.
- Ensured compliance with DHL processes for all incident recording, supporting safety analysis initiatives.
Support worker
Consensus group
Caerphilly, Caerphilly County Borough
09.2010 - 09.2014
- Fostered social integration by facilitating participation in community activities, enhancing client well-being.
- Supported client mobility through safe movement and transfers, utilising appropriate techniques.
- Delivered compassionate personal care, ensuring comfort and respecting individual preferences during bathing and dressing.
- Planned nutritious meals according to specific dietary needs, contributing to client health.
- Guided clients in daily tasks to promote independence, fostering self-reliance and confidence.
- Contributed insights in multidisciplinary meetings, collaborating to improve client care quality.
- Trained clients in daily living skills, significantly increasing self-sufficiency in personal hygiene and meal preparation.
- Maintained a hygienic living environment, adhering to health and safety protocols.
Education
Bachelor of Engineering - Aerospace Engineering
University of Glamorgan
Pontypridd 09/2006 - 07/2010
Diploma of Higher Education - Aerospace Engineering
Northampton College
Northampton 09/2004 - 09/2006
GCSEs - Maths C, English C, Double Science C, English A
Ashcroft High School
Luton Bedfordshire 01/2000 - 07/2006
Bachelor of Arts - Persona Development Coaching
The Coaching Academy
London 02.2025
Skills
Staff supervision and management
Logistics management
Transportation planning
Transport software proficiency
Adaptable to shift changes
Time-Sensitive task completion
Effective decision-making decisions under pressure
Strong communication
Mentoring and coaching
Absence management
Customer-Focused approach
Emergency response capabilities
Collaborative working
Languages
English
Fluent
Shona
Fluent
Affiliations
- Rugby coaching
- Football coaching
- Swimming
- Hiking
Timeline
Transport Shift Manager
DPD GROUP
10.2018 - Current
Transport Operations Supervisor
Deutse post DHL
09.2014 - 10.2018
Support worker
Consensus group
09.2010 - 09.2014
Bachelor of Engineering - Aerospace Engineering
University of Glamorgan
09/2006 - 07/2010
Diploma of Higher Education - Aerospace Engineering
Northampton College
09/2004 - 09/2006
GCSEs - Maths C, English C, Double Science C, English A
Ashcroft High School
01/2000 - 07/2006
Bachelor of Arts - Persona Development Coaching
The Coaching Academy
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