Summary
Overview
Work history
Education
Skills
Professional Qualifications
Timeline
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Sarah Hall

Newcastle upon Tyne,Newcastle upon Tyne

Summary

Results-driven professional specializing in performance monitoring and strategic planning. Proven leadership and communication skills ensure health and safety compliance while effectively engaging stakeholders. Expertise in conflict resolution and emotional intelligence contributes to organizational success.

Overview

31
31
years of professional experience
11
11
years of post-secondary education

Work history

Transport shift manager

Co-op
Birtley, Durham
04.2019 - Current
  • Assessed route plans to identify efficiency enhancement opportunities.
  • Reduced vehicle downtime by coordinating fleet maintenance tasks.
  • Conducted regular performance reviews to highlight improvement areas.
  • Organised team meetings to boost morale and productivity.
  • Minimised incidents through rigorous safety training and enforcement.
  • Collaborated with departmental managers to synchronise transportation activities.
  • Addressed employee relations issues, including disciplinaries and grievances.
  • Prepared documentation ensuring compliance with transport regulations.

Inventory manager

Co-op
Birtley, Durham
03.2018 - 03.2019
  • Achieved cost savings by monitoring and reducing excess stock levels.
  • Conducted regular audits to ensure accurate product counts.
  • Oversaw supply chain operations for timely delivery of goods.
  • Maintained compliance with health and safety regulations, fostering a safe work environment.
  • Managed disposal of obsolete or damaged goods, ensuring proper waste management practices.

Transport planner

Co-op
Birtley, Durham
10.2016 - 03.2018
  • Improved customer satisfaction through meticulous journey planning.
  • Liaised with stakeholders for effective communication of plans and route changes.
  • Coordinated across departments to ensure seamless operational execution.
  • Planned driver routes prioritising cost-effectiveness, speed, and customer satisfaction.

Store manager

Co-op
Newcastle upon Tyne, Newcastle upon Tyne
03.2000 - 10.2016
  • Proactively monitored inventory levels to prevent stock discrepancies.
  • Resolved customer complaints efficiently, safeguarding store reputation.
  • Managed visual merchandising to elevate store aesthetics.
  • Maintained an organised stock room for easy item retrieval.
  • Ensured compliance with health and safety regulations for a secure environment.
  • Conducted staff performance appraisals, offering constructive feedback.
  • Oversaw staffing and training, developing a customer-focused team.
  • Prioritised customer satisfaction through proactive interaction and swift issue resolution.

Customer team member

Co-op
Newcastle upon Tyne, Newcastle upon Tyne
07.1994 - 02.2000


  • Delivered outstanding customer service, fostering repeat business.
  • Created promotional displays to attract customers and increase sales.
  • Assisted customers on shop floor with locating items and processing payments.
  • Restocked shelves, faced up products, checked expiry dates, and verified prices.


Education

A-Levels - Economics

Ashington High School
Ashington, Northumberland
09.1994 - 06.1996

A-Levels - History

Ashington High School
Ashington, Northumberland
06.1994 - 06.1996

A-Levels - Biology

Ashington High School
Ashington, Northumberland
09.1994 - 06.1996

GCSEs - Mathematics

Ashington High School
Ashington, Northumberland
09.1991 - 06.1994

GCSEs - English Language and Literature

Ashington High School
Ashington, Northumberland
09.1991 - 06.1994

Skills

  • Results-driven
  • Performance monitoring
  • Crisis handling
  • Communication proficiency
  • Health and Safety Compliance
  • Leadership
  • Strategic planning
  • Conflict Resolution
  • Stakeholder engagement
  • Six Sigma Methodologies
  • Emotional intelligence

Professional Qualifications

Currently working towards ILM Level 5 Apprenticeship in Operations Management

OCR National and International Transport Management CPC in Road Haulage, 2019

IOSHH, 2019

Advanced Food Safety, 2008

WSET, 2000

NVQ level 3 in Retail Operations, 1999


Timeline

Transport shift manager

Co-op
04.2019 - Current

Inventory manager

Co-op
03.2018 - 03.2019

Transport planner

Co-op
10.2016 - 03.2018

Store manager

Co-op
03.2000 - 10.2016

A-Levels - Economics

Ashington High School
09.1994 - 06.1996

A-Levels - Biology

Ashington High School
09.1994 - 06.1996

Customer team member

Co-op
07.1994 - 02.2000

A-Levels - History

Ashington High School
06.1994 - 06.1996

GCSEs - Mathematics

Ashington High School
09.1991 - 06.1994

GCSEs - English Language and Literature

Ashington High School
09.1991 - 06.1994

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Sarah Hall