Laura Hillary
Loughborough,ENG
Summary
Driven by commitment to excellence, excels in team leadership and operational logistics. Demonstrates strong organisational skills and effective communication, ensuring smooth and timely transport operations. Ready to bring positive impact and enhance efficiency in the transport industry role.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Transport Shift Manager
XPO Logistics-East Leake
01.2024 - 12.2025
- Ensuring that relevant laws, regulations, policies, and contracts are followed and adhered to
- Ensuring that drivers follow rules, including drivers' hours rules, and take right number of breaks
- Leading and managing team of drivers, front desk staff, load bay operatives and weighbridge operatives.
- Conducting safety audits
- Resource management, forecasting and budget management
- KPI management
- Ensuring strong relationship with customer and other stakeholders
- Fleet compliance
- Delivery compliance
- Accident and incident investigation
- Providing support at other XPO locations
- Provided leadership during crisis situations, maintaining order amongst staff members.
- Managed staff rosters ensuring optimal coverage during peak times.
- Facilitated on-the-job training sessions for new hires, ensuring they quickly became productive members of the team.
- Organised team meetings for improved morale and productivity.
Transport Supervisor
XPO Logistics-East Leake
07.2023 - 01.2024
- Support Operations Manager with adherence to all compliance and legal obligations during the shift.
- Assist with executing the daily plan for all deliveries and collections.
- Ensure all process and procedures are followed and that operatesafe and efficient environment
- Ensure operation is managed safely.
- Ensure drivers are dispatched on there allocated time to meet the contract KPIs
- Keeping damages to a minimum.
- Calling breakdown companies for vehicles and trailers
- Implemented safety protocols, improved overall workplace security.
- Conducted regular vehicle inspections to maintain safety standards.
- Liaised between drivers and management, fostered better work environment.
Loadbay Planner
XPO Logistics-East Leake
09.2021 - 07.2023
- Ensuring deliveries are loaded and despatched at correct times
- Updating and managing orders through SAP, WTS and YMS
- Running reports through SAP
- Demand planning to ensure appropriate use of resources
- Managing and maintain warehouse stock
- Developing and managing load plan
- Managing warehouse staff
- Developing relationships with multiple stakeholders
- Utilised advanced scheduling software, improving time management capabilities.
- Coordinated task distribution, increasing overall productivity.
- Maintained accurate records of all planning activities for transparency and accountability.
Service Manager
Heathcotes Group-Leicester
12.2020 - 09.2021
- Promoting the highest standards of care and service.
- Leading, managing and supporting a team of carers, ensuring outstanding service is delivered to the clients and that workloads on staff are reasonable.
- Meeting with new and existing clients to help assess needs, advise on and create care plans.
- In the local community, raising awareness of the services, including: speaking to and meeting prospective client, recruiting and training carers and networking in the local community.
- Establishing and reviewing care operations to ensure that the best possible services are delivered without interruption.
- Taking responsibility for rigorous quality control, including quality assurance visits to clients and monthly audits.
- Conducting risk assessments and ensuring compliance with relevant legal & regulatory requirements.
- Actively responding to and resolving queries and concerns.
- In the event of a complaint, investigating the allegation, ensuring a satisfactory resolution; using findings to implement improvements as appropriate.
- Generally, to promote the growth and development of Aylestone
Support Manager
Aspirations Care-Leicester
11.2018 - 11.2020
- Managing multiple supported living properties
- Managing service coordinators/ team leaders
- Working in partnership with social workers and other professionals
- Managing large staff teams
- Opening of new services including devising and following transition plans
- Autism lead
- Completing support plans, risk assessments
- Recruitment and retention of staff
- Assessment and referral management
Team Leader
Affinity Trust-Leicester
10.2016 - 11.2018
- Completing QCF level 5
- Completing support plans, risk assessments
- Managing budgets
- Managing small staff teams
- Recruitment of staff
Support Worker
Affinity Trust-Loughborough
10.2015 - 10.2016
- Providing support for adults with learning disabilities with all their daily task, social and personal.
Care Assistant
Surecare-Loughborough
06.2015 - 10.2015
- Providing care in the community for vulnerable adults
Education
Certificate of Higher Education - Good autism practice
Coventry University
Coventry, West Midlands 09.2019 - 09.2020
QCF Level 5 - Leadership and management
Stephenson college
Coalville, Leicestershire 05.2017 - 12.2018
Bachelors of science - Psychology
Teesside University
Middlesbrough, North Yorkshire 09.2012 - 06.2015
GCSE or equivalent - English, math's, science
Harry Carlton School
Loughborough 01.2005 - 01.2010
Skills
- Regulatory compliance
- Safety management
- KPI analysis
- Resource optimisation
- Accident investigation
- Operational leadership
- Stakeholder engagement
- Team management
- Performance monitoring
- Load planning
- Process improvement
Certification
- Transport Manager CPC
- June 2025 to Present
- International Transport Manager CPC
Timeline
Transport Shift Manager
XPO Logistics-East Leake
01.2024 - 12.2025
Transport Supervisor
XPO Logistics-East Leake
07.2023 - 01.2024
Loadbay Planner
XPO Logistics-East Leake
09.2021 - 07.2023
Service Manager
Heathcotes Group-Leicester
12.2020 - 09.2021
Certificate of Higher Education - Good autism practice
Coventry University
09.2019 - 09.2020
Support Manager
Aspirations Care-Leicester
11.2018 - 11.2020
QCF Level 5 - Leadership and management
Stephenson college
05.2017 - 12.2018
Team Leader
Affinity Trust-Leicester
10.2016 - 11.2018
Support Worker
Affinity Trust-Loughborough
10.2015 - 10.2016
Care Assistant
Surecare-Loughborough
06.2015 - 10.2015
Bachelors of science - Psychology
Teesside University
09.2012 - 06.2015
GCSE or equivalent - English, math's, science
Harry Carlton School
01.2005 - 01.2010