Lianne Ray

• Oversaw daily transport operations to ensure compliance and efficiency in goods delivery.
• Managed team performance through regular 1-2-1 meetings with drivers and office staff.
• Troubleshot operational issues during shifts, escalating unresolved matters as necessary.
• Ensured timely dispatch of vehicles through optimal routing and resource allocation.
• Handled timesheets and resolved wage queries for drivers promptly.
• Acted as first aid trained personnel to address emergencies effectively.
• Served as super user for LNG gas tank management to enhance safety protocols.
• Boosted customer satisfaction by resolving transport-related complaints promptly.
• Managed staff rosters ensuring optimal coverage during peak times.
• Provided leadership during crisis situations, maintaining order amongst staff members.
• Ensured punctuality of deliveries with stringent time management practices.
• Educated teams on best practices to uplift speed and accuracy.
• Have access to following systems: Microlise, Tachomaster, Logics, GTS, Kronos, Origami, Training, People place, FTS and MYHR.
• Liaised with suppliers to negotiate contracts for the procurement of vehicles and equipment.
• Assessed route plans, identifying opportunities for increased efficiency.
• Maintained open lines of communication between drivers and dispatchers, thus increasing operational effectiveness.
• Collaborated with other departmental managers to synchronise transportation activities effectively.
• Coordinated shift handovers to ensure seamless operations.
• Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.

• Briefed drivers on routes and debriefed upon return to ensure clarity.
• Issued vehicles on traffic sheets, maintaining accurate timing updates for each route.
• Coordinated BMW routes requiring customs clearance and arranged trailer collections for early routes.
• Resolved driver inquiries and addressed customer issues effectively.
• Checked drivers' ops13s for discrepancies, reporting defects as necessary.
• Communicated with warehouse staff regarding trailer loading and tipping requirements.
• Removed defective vehicles from service, ensuring operational safety and efficiency.
• Analysed data to support cost understanding and enhance transport planning.
• Organised extensive route plans for maximum efficiency of company resources.
• Coordinated daily operations smoothly for successful fulfilment of business objectives.
• Managed staffing rotas carefully, reducing instances of overtime significantly.
• Handled emergency situations effectively, minimising disruptions to services.
• Ensured timely transportation by efficiently coordinating drivers, vehicles, and routes.
• Liaised with customers regularly to assess and meet their transport requirements.

• Executed transport of deceased from hospitals, nursing homes, and private residences into care.
  Prepared deceased for family viewings and funerals through dressing and presentation.
  Conducted removal of deceased to HM coroners from branch location or during out-of-hours.
  Carried out first offices in mortuary, applying eye caps and performing mouth sutures.
  Extracted pacemakers and electronic devices prior to embalming.
  Confirmed identity of deceased before funerals and embalming activities.
  Occasionally supported embalmers with specific tasks when required.

Met deadlines by prioritising tasks effectively.

• Streamlined secure transport of patients to healthcare facilities and residences nationwide.
  Guaranteed delivery of crucial healthcare support throughout patient transfers.
  Supervised transport operations, concentrating on efficient route planning and crew management.
  Acted as key liaison for addressing client concerns and exploring new work opportunities.

• Ensured safety and wellbeing of staff, patients, and visitors within hospital premises, maintaining vigilance on all areas.