Andrew David Wood
Leek,Staffordshire
Summary
Driven Supervisor effective in creating positive environments where employees can thrive and succeed. Dynamic, reliable and committed. Looking for new sales role where hard work and dedication will be highly valued with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor
Toolstation
Leek, Staffordshire
12.2021 - Current
- Built customer retention and satisfaction by delivering top-quality service.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Achieved order processing and delivery time targets through smooth warehouse operations.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Offered instruction, coaching and motivation for enhanced team morale.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Dealt with customer complaints and rectified product and service issues.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Managed staff rotas, planning workloads effectively and strategically.
- Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Maintained documents and records to comply with internal policies and external regulations.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Promoted programmes and merchandise sales to grow and maximise income.
Shift manager
George's Tradition
Leek, Staffordshire
02.2019 - 09.2021
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Led by example and demonstrated company best practices.
- Increased team efficiency by analysing staff and equipment performance.
- Trained and mentored new employees to maximise team performance.
- Led team of 5+ to achieve KPI targets in fast-paced environments.
- Ordered stock and procured services to deliver on company goals.
- Created weekly rotas.
Store manager
Domino's Pizza
Buxton, Derbyshire
09.2017 - 12.2018
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Challenged and inspired team members to achieve business results.
- Assisted in recruiting, hiring and onboarding store staff.
Site Joiner
Hine House Carpentry
Leek, Staffordshire
10.2015 - 09.2017
- Fitted structures to specifications within tight deadlines.
- Installed decking and planters in outdoor living spaces.
- Wrote progress reports to present to construction manager.
- Helped other tradesmen whilst maintaining first time fix mentality.
- Interacted with wide range of customers whilst demonstrating strong interpersonal abilities.
- Designed and fitted bespoke door frames, partition walls and other wooden structures.
- Cut wood on machines or by hand depending on complexity of design.
- Adhered to safety regulations for consistent compliance with UK requirements.
- Assessed and mitigated risks before starting work on-site.
Education
GCSEs - Science
Leek High School
Leek 09.2013 - 09.2014
GCSEs - Mathematics
Leek High School
Leek 09.2013 - 09.2014
GCSEs - English
Leek High School
Leek 09.2013 - 09.2014
NVQ Level 2 - site joinery
Leek college
LeekSkills
- Target-driven
- Employee management
- Contract management
- Financial management
- Inspiring leadership
- Customer service
- Issue resolution
- Business planning
Timeline
Supervisor
Toolstation
12.2021 - Current
Shift manager
George's Tradition
02.2019 - 09.2021
Store manager
Domino's Pizza
09.2017 - 12.2018
Site Joiner
Hine House Carpentry
10.2015 - 09.2017
GCSEs - Science
Leek High School
09.2013 - 09.2014
GCSEs - Mathematics
Leek High School
09.2013 - 09.2014
GCSEs - English
Leek High School
09.2013 - 09.2014
NVQ Level 2 - site joinery
Leek college
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