Nathan Earle
Bristol,South Gloucestershire
Summary
Experienced Supervisor with nearly one and a half years at Toolstation, backed by a strong foundation in domestic and commercial plumbing, heating installations, and fault-finding analysis. Proven ability to lead and support teams effectively, with excellent communication, planning, and coordination skills. Committed to upholding safety standards and delivering outstanding customer service. Technically proficient with solid IT and computer skills, and experienced in using systems to support KPI tracking and operational performance. Skilled in diagnosing issues, job planning, and maintaining efficiency in a fast-paced retail setting.
Overview
8
8
years of professional experience
Work History
Supervisor
Toolstation
Bristol
12.2023 - Current
- Supervised and led a team to ensure smooth daily operations, achieving high levels of efficiency and productivity.
- Provided outstanding customer service by resolving queries and complaints promptly, ensuring a positive shopping experience.
- Monitored stock levels, conducted inventory checks, and ensured product availability to meet customer needs.
- Trained, coached, and supported team members, fostering their professional development and growth.
- Oversaw the opening and closing of the store, ensuring compliance with security procedures and operational standards.
- Analysed sales performance and implemented strategies to achieve and exceed store targets and KPIs.
- Ensured adherence to health and safety regulations, maintaining a safe environment for both staff and customers.
- Processed transactions accurately and efficiently, handling cash, card payments, and refunds with precision.
- Collaborated with management to execute promotional campaigns and merchandising plans effectively.
- Maintained a clean, organised, and visually appealing store to enhance the customer experience.
Plumbing and Heating Engineer
BS3 Services
Bristol
03.2021 - Current
- As a plumber and heating engineer contracted by the council, I have extensive experience responding to out-of-hours calls for repairs and maintenance in council-owned properties.
- Installing and replacing fixtures such as boilers, radiators, and piping, as well as conducting inspections and tests to identify issues.
- I am skilled in developing effective solutions to complex plumbing and heating problems and am committed to maintaining accurate records of work completed.
- My ability to communicate with property owners and tenants and collaborate effectively with other contractors, such as electricians and builders, ensures that repairs and installations are completed safely and effectively.
- I have also developed and implemented training programs for other contractors to improve their understanding of plumbing and heating systems, resulting in more effective collaboration and faster repair times.
- With my in-depth knowledge of plumbing and heating systems and strong problem-solving skills, I am able to work effectively under pressure and manage multiple priorities
- I am detail-oriented and committed to following all safety protocols and procedures, making me a valuable addition to any team.
Plumber
Integral
Bristol
09.2018 - 02.2021
- As an experienced plumber and maintenance engineer, I have successfully resolved a wide range of issues, including complex plumbing and maintenance challenges.
- My expertise has been applied to a diverse array of facilities, including police stations, leisure centres, and charity shops, where I have consistently delivered high-quality workmanship and excellent customer service.
- My ability to quickly and efficiently troubleshoot problems, paired with my attention to detail and strong work ethic, make me a valuable asset to any team.
Team Leader/Supervisor
Holiday Inn
Bristol
06.2017 - 10.2021
- I was responsible for overseeing and directing the daily operations of our hotel staff, ensuring that our guests receive the best possible service during their stay.
- I have led a team of hotel staff and ensured the smooth running of operations.
- Providing on-the-job training and coaching to staff members, managing scheduling and workload, and assisting with the hiring and recruitment of new staff.
- I have resolved guest complaints and ensured compliance with all hotel policies, procedures, and health and safety regulations.
- I consistently exceeded revenue targets by identifying new revenue streams and implementing cost-saving measures.
- My skills include strong leadership, excellent communication and interpersonal skills, problem-solving, in- depth knowledge of hotel operations, staff scheduling, and workload management
- I am highly organised, detail-oriented, and able to work effectively under pressure while managing multiple priorities.
Tyre Fitter
KRT TYRES
Bristol
02.2018 - 07.2018
- As a dedicated team member, I demonstrated my commitment to sustainability by expertly utilising specialised machinery to strip down tires for either resale or recycling purposes.
- Providing exceptional customer service by addressing their needs and inquiries with tact and professionalism.
- My attention to detail extended to maintaining a tidy work area, ensuring a safe and efficient work environment for all.
Education
Diploma of Higher Education - Plumbing & Heating Level 2 - NVQ Diploma
City of Bristol College
2021
NVQ Level 1 - Plumbing & Heating
SGS College
2019
GCSEs -
SIR BERNARD LOVELL ACADEMY
2018
Skills
- Microsoft Office
- Excellent Communication
- Planning and Coordination
- Domestic and commercial plumbing
- Diagnosis and repair of performance
- Heating Installations
- Fault-finding analysis
- Job planning
- Safety compliance
- Customer service
- IT and telephony systems knowledge
- KPI management
Timeline
Supervisor
Toolstation
12.2023 - Current
Plumbing and Heating Engineer
BS3 Services
03.2021 - Current
Plumber
Integral
09.2018 - 02.2021
Tyre Fitter
KRT TYRES
02.2018 - 07.2018
Team Leader/Supervisor
Holiday Inn
06.2017 - 10.2021
Diploma of Higher Education - Plumbing & Heating Level 2 - NVQ Diploma
City of Bristol College
NVQ Level 1 - Plumbing & Heating
SGS College
GCSEs -
SIR BERNARD LOVELL ACADEMY
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