Summary
Overview
Work history
Education
Skills
Additional Information
Certification
Timeline
Generic

Peter Dillon

Glasgow,Lanarkshire

Summary

Customer service professional with experience in managing daily operations, ensuring smooth workflow, and resolving issues promptly. Skilled in team supervision, inventory control, and customer relations, providing seamless experience for both staff and clients. Proficient in maintaining high standards of service and creating positive environment.

Overview

1
1
year of professional experience
1
1
Certification

Work history

Duty Manager

Toolstation
Glasgow
03.2025 - Current
  • Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
  • Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
  • Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards.
  • Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
  • Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
  • Fostered a positive work environment, motivating staff to achieve personal and team targets.
  • Upheld compliance and consistently followed company and industry-set standards.
  • Checked equipment for faults, flaws or defects and scheduled maintenance operations to fix issues and keep department operational.
  • Advised senior management on facilities needs and delivered ongoing operational support.

Service Assistant

Screwfix
Glasgow
02.2024 - 10.2024
  • Maintained excellent customer satisfaction by going the extra mile to answer requests and assist with needs.
  • Answered all customer questions knowledgeably by keeping updated on company changes and product developments.
  • Used excellent upsell skills to increase customer order value, completing by assessing customer needs and suggesting products based on orders.
  • Greeted guests upon arrival, offering immediate assistance and promoting a welcoming atmosphere.
  • Delivered product knowledge sessions for new staff, enhancing team performance and service quality.
  • Took payments by cash, cheque or credit card through POS without difficulty.
  • Supported management in inventory control, conducting stock takes and reporting discrepancies.
  • Managed telephone inquiries, providing timely and accurate information to enhance customer service.
  • Stayed updated on company matters and inventory changes to easily answer customer queries as needed.
  • Calculated and provided quotations to customers based on materials, items and products needed.

Education

Pre Apprenticeship Construction

Glasgow Clyde College

Cleveden secondary school

Skills

  • Risk assessments
  • Manual handling
  • Communication
  • Health and safety
  • Professional demeanour
  • Order processing efficiency
  • POS systems operation
  • Upselling techniques
  • Supply Stocking
  • Problem resolution
  • Cash handling
  • Staff training
  • Compliance adherence
  • Equipment maintenance
  • Leadership skills
  • Staff motivation
  • Team engagement
  • Performance monitoring
  • Outstanding customer service
  • Team building
  • Inventory management

Additional Information

  • References available upon request.

Certification

  • Fire Safety
  • First Aid

Timeline

Duty Manager

Toolstation
03.2025 - Current

Service Assistant

Screwfix
02.2024 - 10.2024

Pre Apprenticeship Construction

Glasgow Clyde College

Cleveden secondary school

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Peter Dillon