Andrew Taylor
Tredegar,United Kingdom
Summary
Experienced retail operations leader with a proven track record in KPI management and merchandising strategy, driving performance and growth. Expertise in just-in-time inventory control and operational efficiency, resulting in streamlined processes. Recognized for developing cost-saving solutions and enhancing customer satisfaction through effective team leadership.
Overview
34
34
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Delivery driver
Supac Battery Specialist
Merthyr Tydfil, Mid Glamorgan
06.2024 - Current
- Maintained vehicle cleanliness to uphold professional standards.
- Delivered packages promptly, achieving high client satisfaction.
- Conducted regular vehicle inspections and performed maintenance for safety compliance.
- Handled fragile items meticulously, resulting in zero damage complaints.
- Executed minor vehicle repairs to minimise downtime.
- Streamlined packing processes through improved warehouse organisation.
- Planned efficient routes to reduce fuel costs and increase coverage.
- Coordinated delivery schedules to enhance time management.
Delivery driver
Philip Jones Timber Merchants
Ebbw Vale, Blaenau Gwent
06.2023 - 06.2024
- Conducted regular vehicle inspections and maintenance to ensure safety standards.
- Serving clients on trade counter
- Completed emergency deliveries successfully under challenging conditions.
- Adhered strictly to traffic laws, minimising penalties from violations.
- Managed delivery documentation meticulously, guaranteeing accuracy and currency.
- Provided excellent customer service, bolstering company reputation.
- Loaded and unloaded vehicles safely to prevent injuries or accidents.
- Maintained vehicle cleanliness to uphold professional appearance.
- Completed emergency deliveries successfully despite challenging conditions.
Food delivery driver
Tesco Superstore
Ebbw Vale, Blaenau Gwent
02.2023 - 06.2023
- Cultivated strong relationships with frequent customers to secure repeat business.
- Monitored vehicle performance regularly for safe and efficient deliveries.
- Maintained quality standards by ensuring proper food storage during transportation.
- Safely loaded and unloaded goods, ensuring careful handling of items.
- Utilised GPS systems to identify quickest delivery routes.
- Managed multiple orders simultaneously while maintaining high service levels.
- Ensured timely food delivery to enhance customer satisfaction.
Store manager
Home Bargains
Blackwood, Caerphilly County Borough
10.2021 - 12.2022
- Conducted training sessions for new employees, equipping staff with essential skills.
- Implemented promotional displays to boost product visibility and sales.
- Collaborated with upper management on strategic planning, providing ground-level insights.
- Streamlined operations to maximise efficiency and reduce waste.
- Facilitated an organised stock room for easy access to goods.
- Managed staff rosters to ensure sufficient coverage during peak periods.
- Resolved customer complaints promptly, preserving store reputation and relationships.
- Maintained compliance with health and safety regulations, ensuring a safe shopping environment.
Retail area manager
Home Bargains
South Wales, Mid Glamorgan
10.2011 - 09.2021
- Managed daily operations to improve customer experience across all stores.
- Maximised profitability through stringent cost control measures.
- Delivered exceptional customer service by resolving complaints efficiently.
- Monitored key performance indicators, driving continuous improvement initiatives.
- Implemented loss prevention strategies, minimising shoplifting and fraud.
- Strengthened brand presence with effective visual merchandising techniques.
- Recruited and trained staff, fostering a high-performance culture.
- Optimised store performance by evaluating processes for enhancement.
Retail store manager
Home Bargains
Caerphilly, Caerphilly County Borough
06.2007 - 09.2011
- Trained new management recruits across region to enhance leadership capabilities.
- Managed diverse team of sales associates, promoting a collaborative workplace culture.
- Devised strategic plans that drove business growth and profitability initiatives.
- Oversaw daily cash management, minimising discrepancies and ensuring accuracy.
- Implemented effective staff training programmes, resulting in increased customer satisfaction.
- Streamlined store operations to boost efficiency and productivity metrics.
- Executed loss prevention measures, significantly reducing theft incidents.
- Coordinated special promotions, enhancing store visibility and foot traffic during peak seasons.
Trading manager
Somerfield
Abertillery, Blaenau Gwent
05.2006 - 06.2007
- Oversaw training programmes to enhance team capabilities in trading practices.
- Conducted thorough due diligence prior to finalising trade deals, mitigating risks.
- Collaborated with analysts to support informed trading decisions.
- Implemented advanced software tools, boosting efficiency of trading operations.
- Ensured meticulous record keeping and reporting for regulatory compliance.
- Managed a diverse portfolio, driving profitable investments.
- Analysed complex financial data for precise forecasting and planning.
- Streamlined trading processes to elevate overall team efficiency.
Retail Night manager
Morrison's
Ebbw Vale, Blaenau Gwent
03.2004 - 06.2006
- Maintained health and safety standards by overseeing nightly cleaning and maintenance tasks.
- Supervised night staff to cultivate team spirit and high morale.
- Addressed disturbances swiftly while upholding company policies.
- Replenished shop floor overnight to ensure product availability.
- Prepared store layout for opening by dressing displays effectively.
- Executed manual orders to meet operational demands.
Retail Stock Controller
Tesco
Ebbw Vale, Blaenau Gwent
02.1995 - 03.2004
- Conducted regular stock takes to maintain accurate inventory levels.
- Coordinated with sales teams to manage high-demand products effectively.
- Ensured strict adherence to health and safety regulations during stock handling.
- Facilitated staff training on best practices for stock management in warehouse settings.
- Optimised stock levels to enhance overall business performance.
- Rearranged storage areas to improve space utilisation based on product turnover rates.
- Implemented a new product ordering system, reducing waste and enhancing cost-effectiveness.
- Monitored stock movement, addressing discrepancies promptly.
Labourer
Ray Middleton & Son
Cardiff, Glamorgan
07.1991 - 01.1995
- Loaded and unloaded building materials to maintain an orderly workspace.
- Mixed construction materials such as cement or plaster for various applications.
- Adhered to all safety procedures, ensuring accident-free working conditions.
- Assisted with heavy lifting to facilitate safe and efficient site operations.
- Maintained high standards of workmanship while meeting strict deadlines.
- Communicated regularly with colleagues to enhance team coordination on large-scale projects.
- Demonstrated excellent teamwork skills during manual tasks, contributing to overall productivity.
- Carried out minor repairs to reduce downtime from equipment malfunctions.
Education
BTEC - General Engineering
Cross keys college
Newport 09.1990 - 06.1991
GCSEs - GCSE's
Abertillery comprehensive school
Abertillery 09.1985 - 06.1990
Skills
- Leadership excellence
- KPI management
- Merchandising strategy
- Accountability and responsibility
- Retail operations expertise
- Inventory control
- Maintenance skills
- Interpersonal communication
Affiliations
- Enjoying walking my dog and exploring
- I enjoy building technic Lego
- Spending time with family
Certification
I currently hold a
Full driving licence
Reach fork truck licence
counterbalance fork truck licence
References
References available upon request.
Timeline
Delivery driver
Supac Battery Specialist
06.2024 - Current
Delivery driver
Philip Jones Timber Merchants
06.2023 - 06.2024
Food delivery driver
Tesco Superstore
02.2023 - 06.2023
Store manager
Home Bargains
10.2021 - 12.2022
Retail area manager
Home Bargains
10.2011 - 09.2021
Retail store manager
Home Bargains
06.2007 - 09.2011
Trading manager
Somerfield
05.2006 - 06.2007
Retail Night manager
Morrison's
03.2004 - 06.2006
Retail Stock Controller
Tesco
02.1995 - 03.2004
Labourer
Ray Middleton & Son
07.1991 - 01.1995
BTEC - General Engineering
Cross keys college
09.1990 - 06.1991
GCSEs - GCSE's
Abertillery comprehensive school
09.1985 - 06.1990
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