Andrew Laird
Edinburgh,edinburgh
Summary
Dedicated professional with extensive knowledge of security procedures and accessibility requirements. Bilingual with strong skills in customer service, customer relations, and guest experience optimisation. Proven ability to manage crowds effectively while maintaining patience and endurance. Committed to enhancing guest experiences and ensuring safety in all environments.
Dedicated student with study skills and strong academic record. Applies comprehensive education and personal skills in communication and organisation to all tasks. Builds rapport quickly with people from diverse backgrounds.
Overview
3
3
years of professional experience
Work History
Assistant instrument tutor
Fèis Dhùn Èideann
Edinburgh, Edinburgh
02.2024 - Current
- Maintained focus of a group of students on the learning of music whilst assisting in individuals improvement of playing skill.
- assisted in demonstrations of the instruments.
- assisted in teaching of music readability.
Child Care Assistant
Òganan Dhùn Èideann
Edinburgh, Edinburgh
11.2022 - Current
- Enhanced children's social development by facilitating group play and interaction.
- Implemented creative strategies for managing conflict between children, resulting in a harmonious environment.
- Supervised outdoor activities ensuring safety at all time for peaceful mind of parents.
- Assisted with meal preparation, ensuring dietary needs were met for healthier growth of the child.
- Demonstrated empathy and understanding when dealing with challenging behaviour from children.
- Prepared craft materials encouraging creativity among children.
- Maintained cleanliness and hygiene in the play area, reducing risk of infection among children .
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
Usher/Steward
The Royal Edinburgh Military Tattoo
Edinburgh, Edinburgh
07.2023 - 08.2024
- Seasonal role from late July to late August in both 2023 and 2024
- Ensured safety procedures were followed, created safer venue operations.
- Improved crowd control with efficient seating of patrons.
- Conducted thorough checks of the stands post and pre-performance, maintained orderliness.
- Answered customers questions with professionalism, to improve their experience.
- Helped to maintain security measures for safe viewing experience.
- Checked tickets, ensured proper seating arrangement.
- Aided disabled guests with seating needs and accommodations.
- Managed queues effectively, minimised wait time for attendees.
Play leader
Sradagan Dhùn Èideann
Edinburgh, Edinburgh
09.2022 - 06.2023
- Implemented creative problem-solving techniques when faced with challenging situations during play sessions.
- Created a safe space for children with careful supervision of playtime activities.
- Collaborated effectively with other staff members to maintain seamless operation of activities.
- Ensured child safety at all times during both indoor and outdoor play sessions.
- Fostered a positive environment for children by organising interactive and educational games.
- Led games and supervised children between ages of 9-12 years old.
Education
Scottish Qualifications Certificate Higher - Physics, English, Maths, Gàidhlig, Psychology, Music and Media
James Gillespie's High School
Edinburgh 08.2022 - 05.2023
Bachelor of Arts - Film and Media
University of Stirling
Stirling 09.2023 -
Skills
- Patience and endurance
- Security procedures knowledge
- Bilingual
- Knowledge of accessibility requirements
- Customer Service
- Customer relations
- Guest experience optimisation
- Crowd management
Affiliations
- Playing shinty
- Playing Instruments: bagpipes, guitar and accourdian
- Interested in films and pop culture media
Languages
Gaelic
Native
References
References available upon request.
Timeline
Assistant instrument tutor
Fèis Dhùn Èideann
02.2024 - Current
Bachelor of Arts - Film and Media
University of Stirling
09.2023 -
Usher/Steward
The Royal Edinburgh Military Tattoo
07.2023 - 08.2024
Child Care Assistant
Òganan Dhùn Èideann
11.2022 - Current
Play leader
Sradagan Dhùn Èideann
09.2022 - 06.2023
Scottish Qualifications Certificate Higher - Physics, English, Maths, Gàidhlig, Psychology, Music and Media
James Gillespie's High School
08.2022 - 05.2023
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