Andreas Mantzalos
Summary
Dynamic and efficient professional with a strong background in multitasking and customer care, excelling in fast-paced environments. Demonstrates expertise in bartending, bar organisation, and workplace safety, ensuring seamless operations and exceptional service delivery. Skilled in product delivery management, stock replenishment, and product presentation, contributing to enhanced customer satisfaction and operational efficiency. Committed to leveraging skills to drive success in hospitality settings while pursuing opportunities for career advancement.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Bar staff member
McCooley's
Liverpool, Merseyside
2026.03 - Current
- Made cocktails for customer enjoyment.
- Managed bar inventory for efficient operation.
- Restocked bar efficiently during busy periods.
- Rotated stock regularly, reducing waste from expired products.
Bar supervisor
The Kings Arms Hotel
Bicester, Oxfordshire
2025.12 - 2026.03
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Enhanced customer satisfaction by managing bar operations efficiently.
Bar Associate
J.D Wetherspoons
Liverpool
2025.04 - 2025.10
- Assisted in setting up and stocking bars for events and functions.
- Collected, washed, and restocked glass and barware for repeated use.
- Monitored bar area for intoxicated guests and enforced responsible drinking policies.
- Completed opening and closing duties according to established checklist.
- Followed food safety and sanitation protocol to comply with local health regulations.
- Restocked and organized spirits, beer, and wine in the bar area.
FOH Team Member
Loungers
Bicester, Oxfordshire
2024.07 - 2024.12
- Collaborated with kitchen staff to ensure smooth operation between front and back of house.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Supervised Bar Back stock and mixed drinks.
- Completed opening and closing procedures, following cleaning checklists.
- Assembled and expedited food for customers, checking orders for accuracy.
- Collaborated with staff and management to provide exemplary customer service.
Sales Associate
Michael Kors
Bicester
2023.06 - 2023.09
- Work with high end customers as this store was located in Bicester Village.
- Collaborated with cross-functional teams to ensure product availability and inventory accuracy.
- Developing great customer relationships and providing an increase of sales.
- Met merchandising standards by keeping store stocked and products faced.
- Encouraged customers to make additional purchases and suggested relevant items.
- Greeted customers warmly and offered assistance.
- Followed checklist to complete retail store opening and closing activities.
- Assisted customers with product selection to ensure customer satisfaction.
Barista
Sofi de France
Oxford
2022.10 - 2023.04
- Worked in a cafe preparing drinks and food for customer and providing excellent service.
- In charge of opening and closing.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
- Built strong relationships with regulars and new customers by providing friendly, personalized service.
- Took customer orders to convey to other employees for preparation.
Sales Associate
Next
Oxford
2022.07 - 2022.10
- Gained experience in the world of retail.
- Maintained an accurate customer database that improved customer.
- Encouraged customers to make additional purchases and suggested relevant items.
- Met merchandising standards by keeping store stocked and products faced.
- Promoted benefits of store credit cards and customer loyalty programs.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Engaged with guests to understand and anticipate customer service needs.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
Barista
The Oxford Brunch Bar
Oxford, Bicester
2022.01 - 2022.06
- Worked for the front of house and back of house gained skills in dealing with customers, cleaning, food and cooking.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Remembered personal preferences and allergy information to build customer loyalty.
Education
BA Hons Media Studies in Undergraduate -
University of Liverpool
2024.09 - 2026.06
BA Hons Arts, Game Design in Foundation Degree - undefined
Ravensbourne University London
2023.09 - 2024.05
Skills
- Multitasking efficiency
- Customer Care
- Workplace safety
- Bartending expertise
- Bar organization
- Product delivery management
- Stock replenishment
- Product presentation
- Fast-paced environment
Languages
English
Native
Spanish
Native
Affiliations
- Gym
- Media (Films, shows, music and art)
- Sports (Basketball, NFL, Football)
References
References available upon request.
What I bring to a team.
I am a very outgoing and bubbly person who is interest in all types of media and as someone who comes from a multicultural background I have a very open mind and always get along with people. I always believe in having a strong mindset and getting the job done in a proficient way. I get along with people from different cultures great as I understand what it is like to have family in other parts of the world. I love getting to learn peoples background and developing strong bonds. As a young 20 year old who is obsessed with art and music, I will always find ways to express myself and because of this I will always let people express themselves and listen to them with any issues they have.
Timeline
Bar staff member
McCooley's
2026.03 - Current
Bar supervisor
The Kings Arms Hotel
2025.12 - 2026.03
Bar Associate
J.D Wetherspoons
2025.04 - 2025.10
BA Hons Media Studies in Undergraduate -
University of Liverpool
2024.09 - 2026.06
FOH Team Member
Loungers
2024.07 - 2024.12
BA Hons Arts, Game Design in Foundation Degree - undefined
Ravensbourne University London
2023.09 - 2024.05
Sales Associate
Michael Kors
2023.06 - 2023.09
Barista
Sofi de France
2022.10 - 2023.04
Sales Associate
Next
2022.07 - 2022.10
Barista
The Oxford Brunch Bar
2022.01 - 2022.06