Summary
Overview
Work history
Education
Skills
Timeline
Generic

Andrea Smith

WORKINGTON,CUMBRIA

Summary

Dynamic professional with a strong focus on team leadership and staff management, excelling in communication excellence and employee coaching. Proven track record in developing effective team development strategies and conducting staff appraisals to enhance performance. Skilled in KPI tracking to drive organisational success, with a commitment to fostering a collaborative work environment.

Overview

30
30
years of professional experience
8
8
years of post-secondary education

Work history

Team leader

HiDef Aerial Surveying LTD
Workington, Cumbria
03.2021 - 07.2025
  • Streamlined workflow to enhance process efficiency.
  • Coordinated daily tasks, ensuring smooth team operations.
  • Implemented new working methods, significantly improving team efficiency.
  • Fostering open communication cultivated a positive work culture.
  • Led project coordination, achieving timely delivery of objectives.
  • Handled employee grievances to minimise disputes effectively.
  • Conducted regular performance reviews to identify improvement areas for each member.
  • Developed strategies that elevated team performance levels.

Review Auditor

HiDef Aerial Surveying LTD
Workington, Cumbria
03.2018 - 03.2021
  • Streamlined audit procedures to enhance time efficiency.
  • Conducted operational audits, improving overall business performance.
  • Maintained strict confidentiality to ensure data protection.
  • Produced comprehensive reports to effectively communicate audit findings.
  • Developed robust audit plans for efficient execution of auditing processes.
  • Implemented new auditing procedures, increasing overall process efficiency.
  • Collaborated with external auditors to uphold regulatory compliance.
  • Provided training to junior auditors, promoting knowledge sharing and continuous learning.

Data Reviewer

HiDef Aerial Surveying LTD
Workington, Cumbria
06.2009 - 03.2018

Executed first stage data processing by reviewing video footage for wildlife detection.

  • Achieved 90% pass rate in footage reviews to uphold high standards.
  • Saved processed data accurately in designated locations.
  • Recorded time taken for tasks using Time and Attendance software to ensure compliance.
  • Streamlined review processes, reducing time while maintaining quality standards.
  • Participated in relevant training to support continuous professional development.
  • Collaborated with team members to meet key project deliverables.
  • Maintained rigorous data protection standards throughout all review activities.

Hairstylist

ROX
Whitehaven, Cumbria
06.2005 - 07.2007
  • Maintained up-to-date records of clients' preferences to deliver personalised service.
  • Offered innovative solutions for common hair problems, enhancing customer loyalty.
  • Ensured workspace cleanliness and hygiene to uphold a professional environment.
  • Actively participated in staff training sessions to advance personal skills.

Hairstylist

Hair by Paul
Workington, Cumbria
02.1999 - 06.2002
  • Cultivated loyal customer base through personalised service and meticulous attention to detail.
  • Maintained comprehensive records of client preferences for tailored experiences.
  • Provided expert hairstyling advice to enhance client satisfaction.
  • Pioneered innovative styling techniques to ensure salon offerings remained trendy.

Hairstylist

Hair Work Shop
WORKINGTON, Cumbria
03.1995 - 02.1999
  • Conducted hair consultations to identify suitable styles and treatments for clients.
  • Maintained cleanliness and hygiene of workspaces, ensuring a professional environment.
  • Pioneered innovative styling ideas, enhancing the salon's service offerings.
  • Educated clients on effective hair care routines to improve their experience.
  • Executed precise haircuts and trims based on client preferences.
  • Styled hair for model photoshoots, showcasing creative techniques.
  • Recommended hairstyles that complemented clients' facial features and complexions.
  • Managed appointments using online systems to maintain scheduling efficiency.

Education

FAQ Level 3 - Mental Health First Aider

St Johns Ambulance
Carlisle, Cumbria
08.2024 - 08.2024

Working Safely - Working Safely

Occupational Safety and Health
Workington, Cumbria
10.2023 - 10.2023

Team Leader or Supervisor Level 3 - Team Leader Level 3

Institute for Apprenticeships and Technical Education
Workington
05.2022 - 05.2023

Functional Skills English Level 2 - English

Highfield
Workington, Cumbria
12.2022 - 12.2022

Functional skills Mathematics - Mathematics

Highfields
Workington, Cumbria
12.2021 - 12.2022

Intermediate Excel - Excel

Lake Mill Training and Consulting
Workington, Cumbria
10.2023 - 10.2023

Advanced Excel - Excel

Lake Mill Training and Consulting
Workington, Cumbria
11.2023 - 11.2023

Bespoke Manual Handling Training - Manual Handling At Work

Training At Work Group
Workington, Cumbria
04.2025 - 04.2025

Internal Auditor Workshop - Internal Auditor

SHE ASSOCIATES LTD
Workington, Cumbria
09.2023 - 09.2023

Word Level 1 - Word

Gen2
Workington, Cumbria
08.2021 - 08.2021

Level 3 in Principles of Management and Leadership - Management and Leadership

CMI - Chartered Management Institute
Workington, Cumbria
10.2021 - 10.2022

GCSEs - Maths, English

Stainburn Comprehensive
Workington, Cumbria
09.1992 - 07.1997

Some College (No Degree) - NVQ Level 3

Hairdresser
Workington
07.2000

Skills

  • Communication excellence
  • Performance appraisals
  • Team development
  • Staff management
  • KPI tracking
  • Coaching and mentorship
  • Leadership skills

Timeline

Bespoke Manual Handling Training - Manual Handling At Work

Training At Work Group
04.2025 - 04.2025

FAQ Level 3 - Mental Health First Aider

St Johns Ambulance
08.2024 - 08.2024

Advanced Excel - Excel

Lake Mill Training and Consulting
11.2023 - 11.2023

Working Safely - Working Safely

Occupational Safety and Health
10.2023 - 10.2023

Intermediate Excel - Excel

Lake Mill Training and Consulting
10.2023 - 10.2023

Internal Auditor Workshop - Internal Auditor

SHE ASSOCIATES LTD
09.2023 - 09.2023

Functional Skills English Level 2 - English

Highfield
12.2022 - 12.2022

Team Leader or Supervisor Level 3 - Team Leader Level 3

Institute for Apprenticeships and Technical Education
05.2022 - 05.2023

Functional skills Mathematics - Mathematics

Highfields
12.2021 - 12.2022

Level 3 in Principles of Management and Leadership - Management and Leadership

CMI - Chartered Management Institute
10.2021 - 10.2022

Word Level 1 - Word

Gen2
08.2021 - 08.2021

Team leader

HiDef Aerial Surveying LTD
03.2021 - 07.2025

Review Auditor

HiDef Aerial Surveying LTD
03.2018 - 03.2021

Data Reviewer

HiDef Aerial Surveying LTD
06.2009 - 03.2018

Hairstylist

ROX
06.2005 - 07.2007

Hairstylist

Hair by Paul
02.1999 - 06.2002

Hairstylist

Hair Work Shop
03.1995 - 02.1999

GCSEs - Maths, English

Stainburn Comprehensive
09.1992 - 07.1997

Some College (No Degree) - NVQ Level 3

Hairdresser
Andrea Smith