Summary
Overview
Work history
Education
Skills
Timeline
Generic

Andrea Smith

WORKINGTON,CUMBRIA

Summary

Dynamic professional with a strong focus on team leadership and staff management, excelling in communication excellence and employee coaching. Proven track record in developing effective team development strategies and conducting staff appraisals to enhance performance. Skilled in KPI tracking to drive organisational success, with a commitment to fostering a collaborative work environment.

Overview

30
30
years of professional experience
8
8
years of post-secondary education

Work history

Team leader

HiDef Aerial Surveying LTD
Workington, Cumbria
2021.03 - 2025.07
  • Streamlined workflow to enhance process efficiency.
  • Coordinated daily tasks, ensuring smooth team operations.
  • Implemented new working methods, significantly improving team efficiency.
  • Fostering open communication cultivated a positive work culture.
  • Led project coordination, achieving timely delivery of objectives.
  • Handled employee grievances to minimise disputes effectively.
  • Conducted regular performance reviews to identify improvement areas for each member.
  • Developed strategies that elevated team performance levels.

Review Auditor

HiDef Aerial Surveying LTD
Workington, Cumbria
2018.03 - 2021.03
  • Streamlined audit procedures to enhance time efficiency.
  • Conducted operational audits, improving overall business performance.
  • Maintained strict confidentiality to ensure data protection.
  • Produced comprehensive reports to effectively communicate audit findings.
  • Developed robust audit plans for efficient execution of auditing processes.
  • Implemented new auditing procedures, increasing overall process efficiency.
  • Collaborated with external auditors to uphold regulatory compliance.
  • Provided training to junior auditors, promoting knowledge sharing and continuous learning.

Data Reviewer

HiDef Aerial Surveying LTD
Workington, Cumbria
2009.06 - 2018.03

Executed first stage data processing by reviewing video footage for wildlife detection.

  • Achieved 90% pass rate in footage reviews to uphold high standards.
  • Saved processed data accurately in designated locations.
  • Recorded time taken for tasks using Time and Attendance software to ensure compliance.
  • Streamlined review processes, reducing time while maintaining quality standards.
  • Participated in relevant training to support continuous professional development.
  • Collaborated with team members to meet key project deliverables.
  • Maintained rigorous data protection standards throughout all review activities.

Hairstylist

ROX
Whitehaven, Cumbria
2005.06 - 2007.07
  • Maintained up-to-date records of clients' preferences to deliver personalised service.
  • Offered innovative solutions for common hair problems, enhancing customer loyalty.
  • Ensured workspace cleanliness and hygiene to uphold a professional environment.
  • Actively participated in staff training sessions to advance personal skills.

Hairstylist

Hair by Paul
Workington, Cumbria
1999.02 - 2002.06
  • Cultivated loyal customer base through personalised service and meticulous attention to detail.
  • Maintained comprehensive records of client preferences for tailored experiences.
  • Provided expert hairstyling advice to enhance client satisfaction.
  • Pioneered innovative styling techniques to ensure salon offerings remained trendy.

Hairstylist

Hair Work Shop
WORKINGTON, Cumbria
1995.03 - 1999.02
  • Conducted hair consultations to identify suitable styles and treatments for clients.
  • Maintained cleanliness and hygiene of workspaces, ensuring a professional environment.
  • Pioneered innovative styling ideas, enhancing the salon's service offerings.
  • Educated clients on effective hair care routines to improve their experience.
  • Executed precise haircuts and trims based on client preferences.
  • Styled hair for model photoshoots, showcasing creative techniques.
  • Recommended hairstyles that complemented clients' facial features and complexions.
  • Managed appointments using online systems to maintain scheduling efficiency.

Education

FAQ Level 3 - Mental Health First Aider

St Johns Ambulance
Carlisle, Cumbria
2024.08 - 2024.08

Working Safely - Working Safely

Occupational Safety and Health
Workington, Cumbria
2023.10 - 2023.10

Team Leader or Supervisor Level 3 - Team Leader Level 3

Institute for Apprenticeships and Technical Education
Workington
2022.05 - 2023.05

Functional Skills English Level 2 - English

Highfield
Workington, Cumbria
2022.12 - 2022.12

Functional skills Mathematics - Mathematics

Highfields
Workington, Cumbria
2021.12 - 2022.12

Intermediate Excel - Excel

Lake Mill Training and Consulting
Workington, Cumbria
2023.10 - 2023.10

Advanced Excel - Excel

Lake Mill Training and Consulting
Workington, Cumbria
2023.11 - 2023.11

Bespoke Manual Handling Training - Manual Handling At Work

Training At Work Group
Workington, Cumbria
2025.04 - 2025.04

Internal Auditor Workshop - Internal Auditor

SHE ASSOCIATES LTD
Workington, Cumbria
2023.09 - 2023.09

Word Level 1 - Word

Gen2
Workington, Cumbria
2021.08 - 2021.08

Level 3 in Principles of Management and Leadership - Management and Leadership

CMI - Chartered Management Institute
Workington, Cumbria
2021.10 - 2022.10

GCSEs - Maths, English

Stainburn Comprehensive
Workington, Cumbria
1992.09 - 1997.07

Some College (No Degree) - NVQ Level 3

Hairdresser
Workington
07.2000

Skills

  • Communication excellence
  • Performance appraisals
  • Team development
  • Staff management
  • KPI tracking
  • Coaching and mentorship
  • Leadership skills

Timeline

Bespoke Manual Handling Training - Manual Handling At Work

Training At Work Group
2025.04 - 2025.04

FAQ Level 3 - Mental Health First Aider

St Johns Ambulance
2024.08 - 2024.08

Advanced Excel - Excel

Lake Mill Training and Consulting
2023.11 - 2023.11

Working Safely - Working Safely

Occupational Safety and Health
2023.10 - 2023.10

Intermediate Excel - Excel

Lake Mill Training and Consulting
2023.10 - 2023.10

Internal Auditor Workshop - Internal Auditor

SHE ASSOCIATES LTD
2023.09 - 2023.09

Functional Skills English Level 2 - English

Highfield
2022.12 - 2022.12

Team Leader or Supervisor Level 3 - Team Leader Level 3

Institute for Apprenticeships and Technical Education
2022.05 - 2023.05

Functional skills Mathematics - Mathematics

Highfields
2021.12 - 2022.12

Level 3 in Principles of Management and Leadership - Management and Leadership

CMI - Chartered Management Institute
2021.10 - 2022.10

Word Level 1 - Word

Gen2
2021.08 - 2021.08

Team leader

HiDef Aerial Surveying LTD
2021.03 - 2025.07

Review Auditor

HiDef Aerial Surveying LTD
2018.03 - 2021.03

Data Reviewer

HiDef Aerial Surveying LTD
2009.06 - 2018.03

Hairstylist

ROX
2005.06 - 2007.07

Hairstylist

Hair by Paul
1999.02 - 2002.06

Hairstylist

Hair Work Shop
1995.03 - 1999.02

GCSEs - Maths, English

Stainburn Comprehensive
1992.09 - 1997.07

Some College (No Degree) - NVQ Level 3

Hairdresser
Andrea Smith