Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Timeline
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Ana Clara Amorim Reis

Cheshunt,Hertfordshire

Summary

Skilled Barista attentive to customer needs and ready to help others. Working in one of the busiest stores in the area, ensuring to stay calm during rush hours. Memorises menu items and expertly makes suggestions. Accurate with money, on-time for shifts, and willing to learn. Wanting to get into the film industry in the future, willing to do whatever it takes to learn more about it and work my way up in the field.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Barista

Costa Coffee
Cheshunt, Hertfordshire
07.2023 - Current
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Managed over 100 customers a day and Upsold products

Retail sales assistant

New Look
Cheshunt, Hertfordshire
10.2022 - 05.2023
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Totalled bills using maths skills and maintained accurate till count.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

Teaching assistant in primary school

Bush Hill Park Primary School
Enfield
02.2020 - 02.2020
  • Minimised distraction by creating and maintaining clean, safe and organised classroom.
  • Managed pupil behaviour to cultivate focused and productive classes.
  • Created and distributed instructional materials for group and one-on-one use.
  • Prepared visual aids, equipment and classroom displays for daily lessons.
  • Identified disruptions to learning and discretely addressed issues where possible.

Education

GCSEs -

Haileybury Turnford
Waltham Cross
09.2020 - 05.2021

A-Levels -

Haileybury Turnford
Waltham Cross
09.2021 - 06.2023

Skills

  • Menu memorisation
  • Cooperative team player
  • Coffee machinery operation
  • Quick learner
  • Sales expertise
  • Employee training
  • Safe food handling
  • Up-selling
  • Time management
  • Working Under-pressure

Affiliations

  • Media
  • Photography
  • Fashion

Certification

Barista Training completed for Costa Coffee on the 23/01/2024

Languages

English
Fluent
Portuguese
Native
Spanish
Beginner

Timeline

Barista

Costa Coffee
07.2023 - Current

Retail sales assistant

New Look
10.2022 - 05.2023

A-Levels -

Haileybury Turnford
09.2021 - 06.2023

GCSEs -

Haileybury Turnford
09.2020 - 05.2021

Teaching assistant in primary school

Bush Hill Park Primary School
02.2020 - 02.2020

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Ana Clara Amorim Reis