Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Certification
Timeline
Generic

Lucas Irwin-Hill

Bagshot,Surrey

Summary

Highly skilled professional with expertise in communication, time management, and production skills. Demonstrates exceptional teamwork, attention to detail, and multitasking efficiency. Proficient in food running, supplies control, stocking and replenishing, menu memorisation, product displays, and product organisation. Committed to delivering high-quality results and continuously improving operational processes.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Barista

Greenhouse Cafe
Bagshot, Surrey
11.2024 - Current
  • Reheated pre-prepared food following standard instructions.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Called out ready-to-go orders, checking customers' receipts to minimise errors.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Studied and re-designed processes to improve quality of coffee and cafe products.
  • Conversed with customers about food and beverage desires, suggesting items best matching preferences.
  • Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
  • Completed repetitive food preparation tasks in line with restaurant standards.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.

Bartender

The Three Mariners
Bagshot, Surrey
06.2024 - 02.2025
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Provided excellent service to customers, resulting in repeat business.
  • Maintained ready supply of counter-top snacks for guests.
  • Supported serving staff with fast, accurate beverage preparation.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Inspected customer identification to verify age against legal standards.
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Recommended drinks to customers, increasing overall sales.
  • Resolved customer complaints promptly to maintain good relationships.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Collaborated with team members to provide seamless service during busy periods.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Supported team by demonstrating respect and willingness to help.
  • Successfully delivered on tasks within tight deadlines.

Removals operative

Homecare Removals
Bagshot, Surrey
09.2021 - 11.2024
  • Showed professionalism in handling customer complaints for improved service quality.
  • Coordinated freight movements by maintaining constant communication through radio communication.
  • Wrapped valuable items with cloths and padding to reduce damage risks.
  • Followed safety guidelines when operating in hazardous environments.
  • Unloaded items at destination carefully, avoided any harm to goods or property.
  • Loaded and unloaded trucks with customer possessions or merchandise.
  • Secured furniture and boxes using straps to prevent damage during transit.
  • Loaded vehicles using best practices to avoid over-weight or balance issues.
  • Provided excellent customer service by addressing queries promptly and politely.
  • Loaded heavy furniture onto removal vans using safe manual lifting techniques.

Food/Drinks Runner/Barman

Halfmoon
Windlesham, Surrey
09.2021 - 10.2022
  • Kept up-to-date with latest trends in mixology to offer modern and innovative drink options.
  • Collaborated effectively with kitchen staff to ensure smooth running of operations during busy periods.
  • Organised drink preparation for efficient service during peak hours.
  • Selected music catering to diverse tastes and preferences.
  • Upheld strict confidentiality of client personal information.
  • Tended to guests throughout event to support consistent satisfaction and enjoyment.
  • Processed reservations, arranging tables and seating accordingly.

Shop Floor Assistant

Longacres
Bagshot, Surrey
02.2020 - 01.2022
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Handled customer queries promptly for increased satisfaction levels.
  • Received and processed product returns.
  • Displayed promotional material on storefronts to attract shoppers.
  • Improved store layout based on customer behaviour and preferences.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Inspected products for damages and expiry dates before processing refunds.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Provided product information to customers, facilitating informed purchasing decisions.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Promoted customer loyalty scheme at checkout.

Education

A-Levels - Film Studies

Collingwood College
Camberley
09.2020 - 07.2022

GCSEs - English, Math, Photography, Engineering, Sciences, Physical Education, History

Collingwood College
Camberley, Surrey
09.2017 - 07.2020

bus -

Collingwood College
Camberley, Surrey

Skills

  • Communication skills
  • Time management
  • Production skills
  • Teamwork
  • Food running
  • Attention to Detail
  • Multitasking efficiency
  • Supplies control
  • Stocking and replenishing
  • Menu memorisation
  • Product displays
  • Product organisation

Custom

  • Fitness and health
  • Watching and creating digital media
  • Interest in all types of music
  • Gaming

Affiliations

  • Golf
  • Film
  • Photography

Certification

Valid UK drivers license

Timeline

Barista

Greenhouse Cafe
11.2024 - Current

Bartender

The Three Mariners
06.2024 - 02.2025

Removals operative

Homecare Removals
09.2021 - 11.2024

Food/Drinks Runner/Barman

Halfmoon
09.2021 - 10.2022

A-Levels - Film Studies

Collingwood College
09.2020 - 07.2022

Shop Floor Assistant

Longacres
02.2020 - 01.2022

GCSEs - English, Math, Photography, Engineering, Sciences, Physical Education, History

Collingwood College
09.2017 - 07.2020

bus -

Collingwood College

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Lucas Irwin-Hill