Summary
Overview
Work history
Education
Skills
Languages
Timeline

Arshad Vohra

Hounslow,MIDDLESEX

Summary

I believe i am a Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. Having a history of keeping the bar profitable and fun place for customers and colleagues. I'm a knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work history

Barista

Starbucks
Hounslow, MIDDLESEX
04.2022 - 05.2023
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Created speciality drinks according to exact customer requests and preferences.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Studied and re-designed processes to improve quality of coffee and cafe products.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.

Accounts Receivable Specialist

GMV Freight
Hounslow, MIDDLESEX
07.2021 - 08.2022
  • Collected data to complete detailed financial reports for stakeholders and management.
  • Reviewed and maintained contracts with service providers.
  • Prepared monthly, quartely and annual reports of all billings.
  • Processed payment via telephone and through online software with focus on accuracy and efficiency.
  • Recorded amounts due for items purchased or services rendered.
  • Utilised electronic, standard and certified mail services to deliver invoices.
  • Updated accounting records with new payments, balances and customer information.
  • Received payments through various methods and checked for credibility.
  • Verified accuracy of billing data, correcting any identified errors.
  • Created improved filing system to maintain secure client data.
  • Gathered order amounts, discount rates and all other information needed to calculate bills receivable.
  • Monitored outstanding invoices and performed collections duties.
  • Handled account payments and provided information regarding outstanding balances.

Special Needs Assistant

Hounslow Heath Primary School
Hounslow, MIDDLESEX
06.2021 - 07.2021
  • Liaised with team of professionals from different disciplines to implement comprehensive action plan.
  • Created and distributed instructional materials for group and one-on-one use.
  • Prepared visual aids, equipment and classroom displays for daily lessons.
  • Used curriculum with life-based approach.
  • Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
  • Prepared additional learning resources and aids to promote inclusivity in learning.
  • Assisted students to reach social development milestones.
  • Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop verbal skills.

Education

A-Levels - Economics

Burnham Grammar School, Slough
09.2020 - 07.2021

A-Levels - Mathematics

Burnham Grammar School, Slough
09.2020 - 07.2022

A-Levels - Physics

Burnham Grammar School, Slough
09.2020 - 07.2022

Skills

  • Food preparation and safety
  • Foam art
  • Beverage preparation
  • Safe food handling practices
  • Cooperative team player
  • POS systems
  • Coffee machinery operation
  • Sales expertise
  • New staff training
  • Merchandising expertise
  • Active listening
  • Teamwork and collaboration
  • Menu memorisation
  • Dietary requirement awareness
  • Coffee brewing
  • Point of sale knowledge
  • Grinder calibration
  • Speedy and efficient
  • Highly organised

Languages

English
Native
Punjabi
Advanced
Gujarati
Fluent

Timeline

Barista - Starbucks
04.2022 - 05.2023
Accounts Receivable Specialist - GMV Freight
07.2021 - 08.2022
Special Needs Assistant - Hounslow Heath Primary School
06.2021 - 07.2021
Burnham Grammar School - A-Levels, Economics
09.2020 - 07.2021
Burnham Grammar School - A-Levels, Mathematics
09.2020 - 07.2022
Burnham Grammar School - A-Levels, Physics
09.2020 - 07.2022

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Arshad Vohra