Amy Spencer
Letchworth,Herts
Summary
I am a motivated and results-oriented professional with a strong commitment to excellence. I am ambitious with the knack for customer service and team leadership. I demonstrate strong skills in staff training and inventory management with the eye for creating a welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Bar manager
The Chequers
Stevenage, Herts
03.2020 - Current
- Front of house service
- Trained new staff on customer service protocols to enhance guest experience
- Managed cash handling procedures, reducing discrepancies in the daily tally
- Coordinated events at the venue, leading to increased bookings
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes
- Completed accurate end-of-day financial routines for cash and card transactions
- Prepared rotas to achieve stable coverage while minimising payroll costs
Bar staff member
The Chequers
Stevenage, Herts
09.2017 - 03.2020
- Served customers to foster a friendly atmosphere
- Cleaned and sanitised bar area, maintaining high standards of hygiene
- Prepared beverages, ensuring consistent quality
- Handled cash transactions to ensure accurate accounting
- Checked identification to maintain legal compliance
- Engaged in upselling techniques, boosting sales revenue
- Rotated stock regularly, reducing waste from expired products
- Kept records of tabs accurately, avoiding monetary discrepancies
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems
Education
A-Levels - Business
John Henry Newman
StevenageSkills
- Cash handling
- Customer Service
- Recruitment and hiring
- Hospitality management
- Budget management
- Adaptable
- Goal driven
- Competent with Microsoft tools
- Resilient
Affiliations
- Cooking
- Puzzles
- Walking my dogs
- Socialising
Timeline
Bar manager
The Chequers
03.2020 - Current
Bar staff member
The Chequers
09.2017 - 03.2020
A-Levels - Business
John Henry Newman
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