Kathryn Curry
Newtownards,Down
Summary
Dedicated professional with a strong background in customer service, demonstrating adherence to high standards and exceptional telephone etiquette. Proven ability as an effective problem solver, enhancing organisational efficiency through administrative support and invoicing expertise. Committed to delivering outstanding service while pursuing opportunities for growth in customer relations and administrative roles.
Overview
12
12
years of professional experience
2020
2020
years of post-secondary education
Work history
Customer service administrator
North Down Boilers Ltd
Bangor, Ards and North Down
03.2025 - 05.2025
- Established robust relationships with customers to foster loyalty.
- Improved customer satisfaction by promptly responding to enquiries.
- Maintained customer database, ensuring accuracy and confidentiality.
- Guided customers through available options – resulting in informed decision-making.
- Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Recorded information about inquiries and complaints within internal database.
Customer service and office administrator
SSE Airtricity Energy Services
Belfast, Down
07.2022 - 03.2025
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Provided top-notch support for increased customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Trained new hires for improved productivity and efficiency on the job floor.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained customer database, ensuring accuracy and confidentiality.
- Coordinated with other departments for seamless service delivery.
- Liaised effectively with suppliers to ensure timely delivery of products and services.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Handled in-person, email and mailed correspondence.
Customer service assistant
Spar
Ballyhalbert, Ards and North Down
09.2021 - 07.2022
- Managed stock levels on shop floor for continuous product availability.
- Handled cash register efficiently, ensuring accurate transactions.
- Built rapport with frequent shoppers to foster loyal customer base.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted in inventory counts, maintaining accurate records.
- Improved product visibility with strategic shelf arrangements.
- Collaborated effectively with team members during busy periods.
Customer Service Supervisor (Acting CS Manager)
B&M Bargains
Newtownards, Ards and North Down
06.2013 - 09.2021
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Balanced tills, investigated discrepancies.
- Checked and validated all transactions for accurate record keeping.
- Supported sales team with timely till float preparation to facilitate smooth transactions.
- Oversaw end-of-day reconciliation process for error-free closing procedures.
- Handled customer queries, resolved issues swiftly and professionally.
- Supported new hire training and mentored established staff on processes and procedures.
- Oversaw daily operations, ensuring optimal performance.
- Delivered exceptional service by addressing customer queries promptly.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Education
BTEC Level 3 - Retail Knowledge
BTEC Retail Apprenticeship
NewtownardsSkills
- Adherence to high customer service standards
- Exceptional telephone etiquette
- Effective problem solver
- Background in customer service
- Organisational efficiency
- Administrative support provision
- Invoicing and billing familiarity
- Answered inbound calls
Affiliations
- Horse riding, showing competitively
Timeline
Customer service administrator
North Down Boilers Ltd
03.2025 - 05.2025
Customer service and office administrator
SSE Airtricity Energy Services
07.2022 - 03.2025
Customer service assistant
Spar
09.2021 - 07.2022
Customer Service Supervisor (Acting CS Manager)
B&M Bargains
06.2013 - 09.2021
BTEC Level 3 - Retail Knowledge
BTEC Retail Apprenticeship
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