Amandeep Kaur

• Trained new personnel regarding company operations, policies and services.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Built strong rapport with customers using exceptional communication and relationship-building skills, increasing client retention.
• Offered detailed advice on product and service benefits, maintaining customer satisfaction and generating repeat business.
• Used exceptional organisation and time management to improve average call times, enhancing department efficiency.
• Responded quickly to email and live chat requests, offering prompt solutions to maintain customer satisfaction.

• Provided performance reviews and tailored employee feedback to facilitate professional development.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Progressed to Team Leader position within 1 week of working at company.
• Established seamless communication with external department leads, ensuring individual tactics remained aligned to overarching business strategy.
• Closely monitored stock levels, effectively managing inventories and logistics to maximise sales potential.
• Led and managed thriving team of 10.

• Managed busy workload to consistently meet deadlines.
• Maintained all office files, both electronic and hard copies.
• Verified documents and associated records to catch and resolve discrepancies.
• Drafted professional business memos, letters and marketing copy to support business objectives and growth.
• Provided logistical support for programmes, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Created professional memoranda, letters and marketing copy.
• Improved office efficiency, managing client correspondence, record tracking and data communications.
• Routed agreements, contracts and invoices through signature process.
• Oversaw hiring and recruitment of personnel in all departments.
• Managed relational database to store information for reference, reporting and analysis

Interviewed Golden Circle firm candidates upon their collections of awards at the Private Equity Awards 2019 at the Dorchester Hotel. Candiates interviewed were Managing Directors at Dentons, Helios, Clifford Chance, TLG Capital and KPMG. Whilst doing this I:

• Communicated effectively and persuasively with participants to gain views and information needed.
• Documented respondent answers and feedback for comprehensive reference and analysis.
• Conducted in-depth interviews using pre-prepared scripts to ascertain balanced results.
• Created effective follow-up schedules to maintain maximum respondent participation.
• Interviewed respondents across a variety of sectors, such as Legal and Finance, using industry-specific language to build and maintain rapport.

• Served customers by providing product and service information and resolving product and service problems.
• Recommended potential products or services to management by collecting customer information and analysing customer needs.
• Adhered to UK, and local food safety and sanitation guidelines and company policies.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
• Introduced organisation systems to keep filed customer documents confidential and increase operational efficiency.
• Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.

• Participated in professional skills training to develop strength in legal research, analytical problem solving and client counselling.
• Assisted in preparation of legal interventions.
• Supported team members to deliver legal advice and mentorship to clients.
• Gained hands-on experience assisting with legal issues.
• Helped with contract interpretation using knowledge of data protection and company law.
• Ensured strict client confidentiality to uphold professionalism.
• Built new relationships by attending networking events.
• Handled individual case queries by assessing information from multiple sources and designing potential strategies for resolution.