Amy Lewis
Portishead,England
Summary
An ambitious and proactive individual with a proven ability to lead teams and manage resources efficiently. Skilled in communication, collaboration, and problem-solving, with a strong focus on delivering smooth operations and outstanding customer service. Highly organised and driven, with a keen eye for planning and prioritisation to consistently achieve company goals. Eager to take on new challenges and contribute to high-quality service and reliable, consistent results.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work History
Subway Store Manager
Basandrai Group
Portishead, England
09.2023 - 04.2025
- Led and supported a team through training, mentoring, and day-to-day guidance to ensure high performance and excellent customer service
- Managed store operations including inventory, supplier ordering, rota planning, and compliance with food safety and hygiene regulations
- Maintained accurate documentation for audits, including stock counts, cost reports, and health & safety checks
- Resolved customer escalations professionally and upheld brand standards across service, cleanliness, and presentation
- Fostered a motivated, collaborative team environment while handling cash transactions with accuracy and care
Maths Tutor
Private Employer
06.2022 - 04.2025
- Identified individual learning needs and adapted teaching methods to suit each student’s preferred style
- Used real-world examples to make maths engaging and relatable
- Assessed progress regularly and tailored sessions to address specific areas for improvement
- Supported exam preparation through targeted practice and confidence-building strategies
- Reinforced school learning by integrating complementary tasks and activities
Subway Store Supervisor
DALJO GROUP
Portishead, England
06.2023 - 09.2023
- Supervised daily shift operations, ensuring smooth service, team coordination, and high standards
- Responded proactively to staff shortages by adjusting rotas or stepping in to maintain coverage
- Delegated cleaning and maintenance tasks to keep the store REV inspection-ready
- Managed stock levels, placed timely orders, and ensured proper storage and rotation of ingredients
- Organised promotional displays to maximise product visibility and drive sales
- Delivered excellent customer service, contributing to strong customer loyalty and repeat business
Subway Sandwich Artist
DALJO GROUP
Portishead, England
12.2022 - 06.2023
- Custom-built orders with care, considering customer preferences and dietary requirements
- Maintained excellent food hygiene, cleanliness, and stock rotation to minimise waste and ensure freshness
- Delivered fast, friendly service in a high-pressure environment while balancing front-of-house and kitchen duties
- Applied health & safety training to prevent cross-contamination and ensure safe food handling
- Promoted loyalty cards and special offers to boost customer engagement and brand awareness
- Demonstrated strong product knowledge when assisting customers with menu choices
- Handled cash transactions accurately and maintained tidy, efficient workspaces for smooth operations
Sales Assistant
Sainsburys Portishead
Portishead
11.2022 - 02.2023
- Organised stock on shelves and in backrooms to maintain a tidy store and ensure product availability
- Assisted customers with finding products and suggesting alternatives when out of stock
- Applied health and safety training, ensuring safe handling of expired goods
- Handled customer queries and complaints efficiently, maintaining high-quality service
- Supported colleagues during busy periods to ensure smooth operations
Cook
Café Marina
Portishead
04.2021 - 02.2023
- Created a welcoming environment for customers to enjoy their meals
- Managed cooking times for breakfast, lunch, and pizzas efficiently
- Maintained hygiene and food safety standards, ensuring high-quality service
- Collaborated with kitchen and wait staff to ensure smooth operations
- Monitored stock and ensured dietary requirements were met for customer meals
Waitress
Aqua Portishead
Portishead
01.2022 - 07.2022
- Making sure customers have everything they need whilst making them feel comfortable in the environment
- Seeing how you can be to a customer's assistance
- Such as directing them to the bathroom, helping them get the bill or talk them through the menu
- Making myself useful by always finding jobs to do such as preparing tables, polishing cutlery, helping colleagues with bigger tables
- Communicating with other team members to make sure orders are put through correctly and on time
Café Worker
Lake Grounds Cafe
Portishead
07.2017 - 04.2021
- Prepare and serve food and drinks orders as requested, quickly and accurately
- Always maintain high customer service standards
- Operate cash register and card machine for customer payments
- Arrange and prepare ingredients for line cooks on a daily basis
- Help with cold food preparation
- Answer customer's questions regarding food ingredients and preparation times
- Maintain a clean, sanitized and safe workplace at all times
- Provide various forms of assistance to host and serve customers as required
- Ensure all COVID-19 regulations are in place and respected by staff and customers
- Ensure health and safety compliance within the café
- Replenish supplies, food and beverages
- Prepare orders of café supplies, accept and check deliveries
- Clean and maintain equipment, materials and utensils according to equipment cleaning standards
- Office duties such as: filing invoices, organizing staff working Rota and staff wages
Sales Assistant
Nibble Nose Cheese
, England
12.2018 - 12.2020
- Preparing attractive cheese display to encourage customers to buy
- Welcome customer, encourage them to try different variety of cheese, be friendly and able to promote the offer of the day
- Exceeded sales expectations
- Demonstrated products effectively leading to increased sales conversions.
- Monitored trends in consumer behaviour with keen attention to detail.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Education
Bachelor of Science - Psychology
University of the West of England (UWE)
Filton, South Gloucestershire Sep 2024 -
GCSEs -
Gordano School
Portishead, North Somerset Sep 2016/2016 - Jun 2021/2021
A-Levels - Mathematics, Psychology, Sports Science
Gordano Sixth Form
Sep 2021 - 06.2023
Skills
- Crisis management capabilities
- Scheduling employees
- Cash handling
- Mac and PC skills
- Customer service and communication
- Communication effectiveness
Languages
English
Native
Italian
Fluent
German
Upper intermediate
Personal Information
- Place of birth: Brussels, Belgium
- Date of birth: 09/09/04
- Nationality: British
Affiliations
- Sports and exercise
- Cooking and nutrition
- Reading: Psychological thrillers
References
References available upon request.
Timeline
Subway Store Manager
Basandrai Group
09.2023 - 04.2025
Subway Store Supervisor
DALJO GROUP
06.2023 - 09.2023
Subway Sandwich Artist
DALJO GROUP
12.2022 - 06.2023
Sales Assistant
Sainsburys Portishead
11.2022 - 02.2023
Maths Tutor
Private Employer
06.2022 - 04.2025
Waitress
Aqua Portishead
01.2022 - 07.2022
Cook
Café Marina
04.2021 - 02.2023
Sales Assistant
Nibble Nose Cheese
12.2018 - 12.2020
Café Worker
Lake Grounds Cafe
07.2017 - 04.2021
Bachelor of Science - Psychology
University of the West of England (UWE)
Sep 2024 -
GCSEs -
Gordano School
Sep 2016/2016 - Jun 2021/2021
A-Levels - Mathematics, Psychology, Sports Science
Gordano Sixth Form
Sep 2021 - 06.2023
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