Amy Gilchrist
Hillouse,Strathclyde
Summary
Dynamic and adaptable professional with a strong foundation in communication proficiency and effective persuasion. Demonstrates exceptional product knowledgeability and flexibility in service approach, ensuring customer satisfaction through empathy handling and personal accountability. Proficient in utilising the Salesforce platform to enhance salesmanship techniques, up-selling products, and maintaining telephone etiquettes. Committed to mastering time management while pursuing opportunities for growth within the sales industry.
Overview
4
4
years of professional experience
Work history
Customer service advisor
Sky TV
Glasgow, Glasgow City
2023.12 - 2025.11
- Monitored team adherence to company policies, fostering a collaborative work environment.
- Strengthened client relationships through effective communication and problem-solving.
- Streamlined email responses, significantly reducing response times.
- Assisted customers in product selection to enhance sales performance.
- Managed and resolved customer complaints promptly and satisfactorily.
- Achieved and exceeded performance targets and KPIs consistently.
Holiday Inn Express
Bellshill, Strathclyde
2022.11 - 2023.07
- Multifunctional role working across all departments within the hotel including the bar, restaurant, kitchens, housekeeping, cleaning, room change, administration and sales.
- Manage the front reception desk and greet customers in a warm, genuine and friendly manner.
- Providing excellent, personalised customer service and managing customer enquiries.
- Working a varied shift pattern, some which required overnight stays.
- Work as part of a team and on my own initiative
The Radstone Hotel
Shawsburn, Larkhall
2021.09 - 2022.02
- Greet customers in a warm, genuine and friendly manner
- Administration duties
- Set up dining areas and prepare tables
- Providing excellent, personalised customer service
- Accurately taking orders and serving food and beverages
- Work as part of a team and on my own initiative
Education
Calderside Academy
Blantyre, GlasgowSkills
- Patience maintenance
- Effective persuasion
- Communication proficiency
- Product knowledgeability
- Flexibility in service approach
- Empathy handling
- Salesforce platform
- Salesmanship techniques
- Personal accountability
- Up-Selling products
- Telephone etiquettes
- Patience maintaining
- Time management mastery
References
Neil, Music Teacher, 07877800054, Calderglen Academy
Hobbies & Interests
My main hobby is singing - something I’ve been doing since I was a toddler. My passion for music and dance led me to taking professional training for singing, dance and acting at the UK Theatre School in Glasgow. This helped me to develop many skills as well as giving me the opportunity to progress my ability, earn qualifications and win an award – something I’m very proud of. I’ve also been singing professionally at many private parties and functions. Some I have charged a fee for and some have been for a donation to charity of my choice.
Accomplishments
- Encore Stars Academy Singer of the Year
- Achieved a Grade 2 from the London Academy of Music, Drama and Art
- Achieved a Grade 5 from the London Academy of Singing
Timeline
Customer service advisor
Sky TV
2023.12 - 2025.11
Holiday Inn Express
2022.11 - 2023.07
The Radstone Hotel
2021.09 - 2022.02
Calderside Academy