Gozde Ozcelik

Energy Department Team Member

- Collaborate effectively within a team in the energy department, managing bills, payments, meters, and other operations within the energy sector.
- Handle numerous customer inquiries daily, providing efficient solutions to ensure customer satisfaction.
- Demonstrate strong customer service skills, contributing to a positive experience for both customers and team members.
- Trained in the numerous departments providing assistance as needed to support team operations.
- Committed to delivering high-quality work and continuously developing new skills in every role undertaken.

- Improved customer satisfaction by correctly handling any complaints and queries.

- Built rapport with clients through empathetic handling of concerns.

- Managed complex customer issues to successful resolution.

- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

- Adhered strictly to company policies and procedures during shifts, ensuring quality control.

- Performed nightly inventory checks to prevent stock shortages.

- Maintained a clean and safe working environment for optimal productivity.

- Operated warehouse equipment safely and efficiently, avoiding any accidents or mishaps.

- Achieved timely completion of tasks by managing time effectively.

- Provided prompt assistance to team members which boosted morale and productivity.

- Conducted regular safety assessments, ensuring compliance with regulations.

- Understood and applied health and safety protocols and regulations.

- Ensured smooth running of reception area by managing incoming calls and visitor enquiries.

- Facilitated efficient communication amongst staff members by promptly delivering messages.

- Optimised office procedures through effective use of IT systems.

- Provided excellent customer service for positive client relationships.

- Maintained visitor logs meticulously, aiding in security management.

- Managed appointment scheduling, resulting in an organised workflow.

- Contributed to team success through flexible approach and willingness to assist colleagues when needed.

Remote Team Member

- Successfully manage a high volume of calls, handling approximately 50 to 100 calls daily while working remotely.
- Ensure adherence to scripts and provide comprehensive answers to customer inquiries, fostering satisfaction through effective problem-solving in a personal role.
- Maintain accuracy in data entry by consistently inputting correct information into relevant documents.
- Uphold strict confidentiality by safeguarding personal information and ensuring data security.
- Proficiently navigate and utilize multiple software applications simultaneously, quickly adapting to new tools to enhance time management.

- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.

- Streamlined processes through efficient record keeping.

- Assisted customers with product selection for optimal satisfaction.

- Demonstrated products effectively leading to increased sales conversions.

- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.

- Maintained knowledge of current sales promotions helping customers make informed buying decisions.

- Delivered exceptional after-sales service, encouraging repeat business.

- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

- Fostered a welcoming store environment by maintaining clean and well-organised displays.

- Managed till operations smoothly, reducing waiting time for customers.

- Addressed customer needs promptly, resulting in positive feedback and loyalty.

- Ensured stock replenishment in a timely manner to maintain product availability.

- Greet clients warmly upon arrival and ensure they feel comfortable.

- Assist stylists with various services, such as washing, drying, and styling hair.

- Maintain cleanliness and organization of the salon, including sanitizing tools and equipment.

- Manage appointment bookings and handle phone inquiries regarding services and pricing.

- Stock and replenish salon products and supplies as needed.

- Provide excellent customer service by addressing client questions and concerns.

- Help with cash handling and processing payments at the end of services.

- Assist in promoting salon services and products to clients.

- Maintained cleanliness and organization of the salon, ensuring a hygienic environment.

- Assisted stylists as needed, supporting them in delivering high-quality services to clients.

- Engaged with children through play, fostering a positive and enjoyable learning environment.
- Maintained cleanliness and organization of the classroom at all times.

- Assisted in organizing playtime activities to ensure a structured and fun experience for the children.
- Coordinated fruit time, promoting healthy eating habits among students.
- Provided support to teachers as needed, contributing to the overall efficiency of classroom operations.

- Established positive classroom environment through effective behaviour management strategies.

- Prepared classroom resources, ensuring smooth transitions between lessons.

- Helped maintain safe school environment following health and safety guidelines strictly.

- Offered emotional support to pupils, promoting mental well-being within the school community.

- Provided friendly, enthusiastic support to pupils in individual and group support settings.

- Completed daily packing targets on time, maintained workflow consistency.

- Checked goods for defects before packing, ensuring high quality control standards.

- Minimised damage to products by careful handling and secure packaging.

- Ensured correct storage of packed goods according to established guidelines.

- Managed packing schedules effectively to meet delivery deadlines.

- Promoted cleanliness within the workspace, enhanced working conditions for colleagues.

- Improved warehouse efficiency with meticulous arrangement of packed goods.