amy booth
bangor ,Gwynedd
Summary
hard working
determined
outgoing
helpful
supportive
motivated
focused
Overview
3
3
years of professional experience
Work history
Waitress
The Bull Inn
Pentraeth, Anglesey
01.2022 - 10.2022
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Informed kitchen staff regarding order and requirements.
Customer Service Assistant
Asda
Caernarfon, Gwynedd
07.2020 - 12.2021
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Assisted customers with varying questions using product knowledge and service expertise.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Retail Assistant
tkmaxx
Bangor, Gwynedd
05.2019 - 11.2019
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
Education
GCSEs - health and social
Ysgol David Hughes
Porthaethwy 03.2013 - 03.2013
GCSEs - english
Ysgol David Hughes
Porthaethwy 03.2013 - 03.2013
GCSEs - maths
Ysgol David Hughes
Porthaethwy 04.2013 - 04.2013
Skills
- Organised and reliable
- Food and beverage service
- Table check-ins
- Food service
- Food hygiene
- Bar cleaning and maintenance
- Table serving
- Table service
- Outstanding customer service
- Highly responsible and reliable
Languages
English
Native
Timeline
Waitress
The Bull Inn
01.2022 - 10.2022
Customer Service Assistant
Asda
07.2020 - 12.2021
Retail Assistant
tkmaxx
05.2019 - 11.2019
GCSEs - maths
Ysgol David Hughes
04.2013 - 04.2013
GCSEs - health and social
Ysgol David Hughes
03.2013 - 03.2013
GCSEs - english
Ysgol David Hughes
03.2013 - 03.2013
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