Daisy Shaw
Wokingham,Berkshire
Summary
A current student who is organised, self motivated worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. I am a waitress with ability to articulate and support customers make menu choices. I am also excellent at issue resolution and customer service skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Waitress
Hamlet
Wokingham, Berkshire
2022.08 - Current
- Resolved guest complaints quickly, informing restaurant management of concerns.
- Performed restaurant closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained a professional level of service in peak times
- Stayed in regular communication with kitchen and bar staff to minimising possible service delays.
- Set and organised tables with silverware in preparation for guests.
- Performed regular check backs with customers to ensure that their expectations were met.
Sales adviser
Fenwick
Bracknell, Bracknell Forest
2021.07 - 2022.08
- Used listening and relationship-building skills to gain understanding of customer needs and offer suitable solutions.
- Delivered outstanding customer experiences through attentive care and service.
- Handled concerns and complaints with care, delivering positive outcomes.
- Hand wrapped store brought gifts with decorative details meeting customer preferences.
Hair salon assistant
Tony & Guy
Wokingham, Berkshire
2021.05 - 2021.10
- Checked on clients during appointments ensuring that they were comfortable
- Ensured clients were promptly greeted at the door
- Offered regular refreshments for customer satisfaction.
- Stocked and organised all hair products and equipment, including front of house displays and back of house storage
- Shampooed, conditioned and massaged clients hair to professional standards.
Education
Bachelor of Arts - Sociology
The University of Gloucestershire
Cheltenham, Gloucestershire 2023.09 -
A-Levels - Sociology, Criminology and English literature and Language
The Henley College
Henley on Thames, Oxfordshire 2021.09 - 2023.07
GCSEs -
Edgbarrow School
Crowthorne 2019.09 - 2021.07
Skills
- Outstanding customer service
- Problem solving
- Highly responsible and reliable
- Efficient under pressure
- Strong communication
- Exemplary hygiene standards
- Organised and reliable
Languages
English
Fluent
Timeline
Bachelor of Arts - Sociology
The University of Gloucestershire
2023.09 -
Waitress
Hamlet
2022.08 - Current
A-Levels - Sociology, Criminology and English literature and Language
The Henley College
2021.09 - 2023.07
Sales adviser
Fenwick
2021.07 - 2022.08
Hair salon assistant
Tony & Guy
2021.05 - 2021.10
GCSEs -
Edgbarrow School
2019.09 - 2021.07