Summary
Overview
Work history
Education
Skills
Languages
Timeline
Waitress

Daisy Shaw

Wokingham,Berkshire

Summary

A current student who is organised, self motivated worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. I am a waitress with ability to articulate and support customers make menu choices. I am also excellent at issue resolution and customer service skills.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Waitress

Hamlet
Wokingham, Berkshire
08.2022 - Current
  • Resolved guest complaints quickly, informing restaurant management of concerns.
  • Performed restaurant closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained a professional level of service in peak times
  • Stayed in regular communication with kitchen and bar staff to minimising possible service delays.
  • Set and organised tables with silverware in preparation for guests.
  • Performed regular check backs with customers to ensure that their expectations were met.

Sales adviser

Fenwick
Bracknell, Bracknell Forest
07.2021 - 08.2022
  • Used listening and relationship-building skills to gain understanding of customer needs and offer suitable solutions.
  • Delivered outstanding customer experiences through attentive care and service.
  • Handled concerns and complaints with care, delivering positive outcomes.
  • Hand wrapped store brought gifts with decorative details meeting customer preferences.

Hair salon assistant

Tony & Guy
Wokingham, Berkshire
05.2021 - 10.2021
  • Checked on clients during appointments ensuring that they were comfortable
  • Ensured clients were promptly greeted at the door
  • Offered regular refreshments for customer satisfaction.
  • Stocked and organised all hair products and equipment, including front of house displays and back of house storage
  • Shampooed, conditioned and massaged clients hair to professional standards.

Education

Bachelor of Arts - Sociology

The University of Gloucestershire
Cheltenham, Gloucestershire
09.2023 -

A-Levels - Sociology, Criminology and English literature and Language

The Henley College
Henley on Thames, Oxfordshire
09.2021 - 07.2023

GCSEs -

Edgbarrow School
Crowthorne
09.2019 - 07.2021

Skills

  • Outstanding customer service
  • Problem solving
  • Highly responsible and reliable
  • Efficient under pressure
  • Strong communication
  • Exemplary hygiene standards
  • Organised and reliable

Languages

English
Fluent

Timeline

Bachelor of Arts - Sociology

The University of Gloucestershire
09.2023 -

Waitress

Hamlet
08.2022 - Current

A-Levels - Sociology, Criminology and English literature and Language

The Henley College
09.2021 - 07.2023

Sales adviser

Fenwick
07.2021 - 08.2022

Hair salon assistant

Tony & Guy
05.2021 - 10.2021

GCSEs -

Edgbarrow School
09.2019 - 07.2021

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Daisy Shaw