Amunet Hackshaw
Horsforth,Leeds
Summary
A dedicated sales professional with a strong background in customer service and complaint resolution. Highly experienced in cash handling and food service compliance, ensuring customer satisfaction in fast-paced environments. Committed to maintaining high standards of service while adapting to changing demands
Overview
3
3
years of professional experience
27
27
years of post-secondary education
1
1
Certification
Work history
Front of house team member
Nando's
Bradford, England
2024.05 - Current
- Resolved customer complaints to boost satisfaction levels.
- On multiple occasions customers have given name mentions and compliments.
- Completed up to 40 takeaways in one night with no errors improving our restaurants' score in reliability
- Adapted service approaches to meet customer needs during busy periods.
- Promoted special offers to increase customer engagement.
- Maintained cleanliness and organisation in work areas, ensuring a welcoming environment.
- Highly valued for being able to resolve a customers complaint through various methods ensuring the business's reputation.
- Throughout a shift the goal to always recommend new menu items, starters & desserts is achieved roughly through most of the orders.
Sandwich artist
Subway
Bradford, England
2023.09 - 2024.01
- Designed attractive sandwich displays to enhance sales appeal.
- Adhered to company guidelines for safe food handling and storage, reducing contamination risks.
- Provided exceptional service to ensure customer satisfaction.
- Managed food waste efficiently by recycling or composting appropriate items.
- Processed cash transactions accurately, ensuring secure storage.
- Delivered high-quality food preparation with meticulous attention to detail and presentation.
- Promoted loyalty cards and special offers to boost brand recognition.
- Demonstrated comprehensive product knowledge when assisting customers with sandwich selections.
- Maintained a clean work area to uphold food safety standards.
- Exhibited creativity in crafting custom sandwiches tailored to customer preferences.
- Collaborated effectively with team members to enhance overall performance.
- Increased sales by 5%
Education
GCSEs - Sports
Bradford Academy
Bradford 2018.09 - 2023.05
GCSEs - Maths
Bradford Academy
Bradford 2018.09 - 2023.05
GCSEs - English Literature
Bradford Academy
Bradford 2018.09 - 2023.05
GCSEs - English Language
Bradford Academy
Bradford 2018.09 - 2023.05
GCSEs - Business
Bradford Academy
Bradford 2018.09 - 2023.05
A-Levels - Sports Science
Bradford New College
Bradford 2023.09 - 2025.05
A-Levels - Psychology
Bradford New College
Bradford 2023.09 - 2025.05
Skills
- Sales techniques and up-selling
- Table cleaning and clearing
- Food service compliance
- Payment processing accuracy
- Complaint handling skills
- In-person sales expertise
- Host and hostess experience
- Effective coordination
- Allergen standards knowledge
- Sales persuasion strategies
- Health and safety compliance
- Effective with handling stress
- Focused on customer satisfaction
Affiliations
- Reading and creating stories
- Strategizing games
- Interested in the human anatomy
- Currently studying sport therapy & rehabilitation
Certification
I have recently required a first aid certificate to be able to perform pitch side first aid
I also have a certificate for Allied Healthcare Mentor Work Experience.
Timeline
Front of house team member
Nando's
2024.05 - Current
Sandwich artist
Subway
2023.09 - 2024.01
A-Levels - Sports Science
Bradford New College
2023.09 - 2025.05
A-Levels - Psychology
Bradford New College
2023.09 - 2025.05
GCSEs - Sports
Bradford Academy
2018.09 - 2023.05
GCSEs - Maths
Bradford Academy
2018.09 - 2023.05
GCSEs - English Literature
Bradford Academy
2018.09 - 2023.05
GCSEs - English Language
Bradford Academy
2018.09 - 2023.05
GCSEs - Business
Bradford Academy
2018.09 - 2023.05