Amreeta Manaroo
London,Greater London
Summary
Confident and driven, possessing solid foundation in team management and conflict resolution. Demonstrated ability to lead and communicate clearly, fostering collaborative work environment. Committed to driving team success and operational excellence in Office receptionist .
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work history
Supervisor
Liberty Store
London, Greater London
03.2021 - Current
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Organised team resources, resulted in improved project timelines.
- Fostered a positive work culture to boost employee morale.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
Counter manager/Therapist
Dr.Seabagh Cosmetic Clinic
London, Greater London
01.2014 - 02.2021
- Enhanced customer satisfaction by providing excellent service.
- Managed stock and inventory for smooth operations.
- Built strong relationships with customers for repeat business.
- Delivered high-quality product demonstrations to increase sales.
- Maintained cleanliness of counter area to provide a pleasant shopping environment.
- Resolved customer complaints effectively, fostering improved customer relations.
- Coordinated with other departments for seamless operations.
- Offered expert advice on products leading to informed purchases by customers.
Beautician/Massage Therapist
Landmark Hotel
London , Greater London
08.2005 - 07.2012
- Delivered exceptional client service by providing personalised beauty consultations.
- Performed facial treatments with high-end products to ensure client satisfaction.
- Ensured smooth operations in salon, maintained cleanliness and hygiene.
- Applied professional make-up for special occasions, enhancing clients' natural beauty.
Spa Director
Paradise Hotel
Le Morne, Mauritius
10.1991 - 10.2004
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
NVQ Level 4 - Beauty
London School of Beauty
London 03.2008 - 03.2009
Health and Safety - Health and Safety
London School of Beauty
London 04.2009 - 04.2010
Skills
- Ethical standards
- Customer services excellence
- Health and Safety regulations
- Team motivation
- Quality Control
- Office and administrative tasks
- Communication
- Assertiveness
Affiliations
- Reading
- Hiking
- Keeping up to date with recent news
- Playing Piano
Languages
English
Advanced
French
Fluent
References
References available upon request.
Timeline
Supervisor
Liberty Store
03.2021 - Current
Counter manager/Therapist
Dr.Seabagh Cosmetic Clinic
01.2014 - 02.2021
Health and Safety - Health and Safety
London School of Beauty
04.2009 - 04.2010
NVQ Level 4 - Beauty
London School of Beauty
03.2008 - 03.2009
Beautician/Massage Therapist
Landmark Hotel
08.2005 - 07.2012
Spa Director
Paradise Hotel
10.1991 - 10.2004
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