Ieuan Williams
pontypool
Summary
Dedicated professional with a strong foundation in leadership competence, staff development, and employee training. Demonstrates expertise in customer service excellence, financial reporting, and order processing while maintaining high ethical standards and adherence to health and safety regulations. Skilled in team motivation, delegating effectively, and task prioritisation to optimise operational efficiency. Proficient in stock replenishment and fostering constructive criticism to drive continuous improvement. Committed to delivering exceptional results through effective management and a focus on organisational success.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Supervisor
Asda
Pontypool, Torfaen County Borough
08.2015 - 03.2025
- Cashing money from the previous day/shift and logging it into the portal, making sure everything balances ready to be collected
- Keeping the shop looking presentable by stocking shelves, hoovering and mopping floors, cleaning the toilets, emptying bins on the forecourt, litter picking, wiping down pumps and also making sure there is no overall damage
- Assisted in the recruitment process for hiring quality staff members.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Identified potential risks and mitigated them through proactive measures.
- Ensured smooth operations with regular maintenance checks.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Trained new hires and set up mentoring relationships to drive team performance.
- Improved workplace safety to reduce accidents and near-misses.
- Logged daily activities and notable incidents during production shifts.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
Skills
- Constructive criticism
- Ethical standards
- Delegating effectively
- Leadership competence
- Customer services excellence
- Financial reporting
- Order processing
- Staff development
- Employee training
- Task prioritisation
- Health and Safety regulations
- Stock replenishment
- Team motivation
Certification
- I hold a valid alcohol licence
- Recently passed my HGV 1 licence and CPC
References
References available upon request.
Timeline
Supervisor
Asda
08.2015 - 03.2025