Aidan Branch
Ashford,United Kingdom
Summary
Dynamic and results-driven professional with extensive expertise in retail operations, customer service excellence, and team leadership. Demonstrates proficiency in cash handling, stock management, and retail software systems while maintaining high ethical standards and adherence to health and safety procedures. Adept at understanding buyer behaviour, upselling techniques, and business development strategies to drive sales growth and enhance customer satisfaction. Skilled in employee training, performance metrics analysis, and staff scheduling to optimise team collaboration and productivity. Bilingual communicator with a strong commitment to cleanliness standards and technical product knowledge retention. Dedicated to fostering business analytics-driven decision-making for sustained organisational success.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Supervisor
Nike
Ashford, Kent
2026.02 - Current
- Organised team resources, resulted in improved project timelines.
- Assisted in the recruitment process for hiring quality staff members.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Conducted performance appraisals with employees for career development discussions.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Provided constructive feedback to staff for improved performance levels.
- Monitored employee attendance records for maintaining discipline within the team.
- Led team meetings, ensured clear communication amongst all members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Identified potential risks and mitigated them through proactive measures.
Sales Assistant
Under Armour
Ashford, Kent
2025.01 - 2026.06
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Advised customers on product range, price, delivery, warranties and product use.
- Organised stock room, ensuring easy access to products and efficient inventory management.
Casual Assistant
Sports Direct
Ashford, Kent
2023.07 - 2026.06
- Mastered various techniques aimed at improving customer service.
- Acquired diverse skills including Stock Management, Product Knowledge, Casual Sales, Cashier responsibilities, and Security.
- Maintained organised and updated file systems for easy staff use.
- Shared new products and promotions with customer to encourage sales.
- Demonstrated products to customers to show features and promote items.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Resolved stock issues, locating desired merchandise with resourceful research and networking with other retail locations.
- Scanned products at high tempo and bagged securely for customers to carry.
- Employed successful sales and upselling techniques to increase average sale amount.
Education
A-Levels - Sports Studies
Towers School and Sixth Form
GCSEs - Maths, French, Geography, English Language, Religious Studies, Biology, Chemistry, Physics, English Literature, English
Towers School
Skills
- Fashion trend awareness
- Cash handling
- Retail software proficiency
- Understanding buyer behaviour
- Store opening and closing duties
- Health and safety procedures
- Technical product knowledge
- Cash management
- Product knowledge retention
- Bilingual or multilingual
- Cleanliness standards
- Outstanding customer service
- Upselling techniques
- Confident communicator
- Stock room management
- Knowledge of retail laws
- Sales persuasion
- Stock management
- Sales processing
- Team collaboration
- Employee training techniques
- Calm under pressure
- Leadership
- Team building
- Customer services excellence
- Technical equipment operation
- Leadership competence
- Constructive criticism
- Ethical standards
- Business development
- Financial reporting
- Staff scheduling
- Performance metrics
- Stock replenishment
- Team motivation
- Business Analytics
Personal Information
Languages
English
French
Certification
- First Aid Training ( St. John's Ambulance )
Hobbies and interests
- Gym
- Running
- Football
- Content Creation
- Self Improvement
- Gym and Working Out
- Running
Languages
3,B1
Timeline
Supervisor
Nike
2026.02 - Current
Sales Assistant
Under Armour
2025.01 - 2026.06
Casual Assistant
Sports Direct
2023.07 - 2026.06
GCSEs - Maths, French, Geography, English Language, Religious Studies, Biology, Chemistry, Physics, English Literature, English
Towers School
A-Levels - Sports Studies
Towers School and Sixth Form