Dhruvi Patel
Wakefield
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Organised and dependable receiptionist with 3 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work history
Supervisor
Lupset store ltd
Wakefield , London
08.2024 - 01.2026
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Managed daily operations to increase productivity.
- Organised team resources, resulted in improved project timelines.
- Ensured smooth operations with regular maintenance checks.
Receptionist
Hotel laksh residency
Anand , india
05.2018 - 11.2021
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained accurate logs of visitor entries for security purposes.
Education
Bachelor of Business Administration - International Business
Sardar Patel University
Anand, India06.2015
Certificate of Higher Education - Aviation, Hospitality managment
Wings institute
Vadodara, India06.2013
Skills
- Customer services excellence
- Leadership competence
- Order processing
- Staff management
- Ethical standards
- Team motivation
- Problem analysis
- Communication skills
Languages
English
Upper intermediate
B2
Hindi
Upper intermediate
B2
Gujarati
Proficient
C2
Timeline
Supervisor
Lupset store ltd
08.2024 - 01.2026
Receptionist
Hotel laksh residency
05.2018 - 11.2021
Bachelor of Business Administration - International Business
Sardar Patel University
Certificate of Higher Education - Aviation, Hospitality managment
Wings institute