Ami Matharu

Managed patch of over 200 homes, coaching customers to sustain tenancies and fostering safe, thriving neighbourhoods.

Took ownership of patch, balancing customer support with tenancy management, ensuring homes and neighbourhoods were well maintained and issues resolved effectively, while assisting colleagues with resources.

Built strong relationships with customers, providing guidance and support while collaborating with colleagues and local partners for positive community outcomes.

• Supported clients in managing their finances and budgeting, increasing their financial independence and security.
• Assisted clients in taking ownership of financial responsibility and management of personal care.
• Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
• Encouraged service users to be independent and active members of society.

• Supervised service delivery to meet quality and performance targets.
• Selected and trained staff, fostering a knowledgeable and high-performing team.
• Mentored staff to enable professional development and progression.
• Facilitated teamwork and collaboration, promoting open communication across the team.

• Monitored employee performance and provided targeted feedback and coaching to enhance individual skill sets.
• Managed employee life cycle strategy by efficiently executing tasks throughout each stage of the process.
• Conducted interviews with employees, supervisors, and managers to create comprehensive job descriptions that clarify roles and responsibilities.

• Helped patients live independent and fulfilling lives by teaching life skills, offering emotional support and encouraging individuals to use their abilities.
• Promoted safe, happy and relaxed environments, encouraging patients to feel comfortable.
• Engaged with customers to better understand needs and deliver excellent service.

• Delivered excellent customer service by proactively resolving customer queries and ensuring satisfaction.
• Enhanced customer satisfaction by promptly resolving service issues and addressing concerns effectively.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Addressed customer service enquiries swiftly and accurately, improving response times.