Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Allison Turner

Neath,West Glamorgan

Summary

A transformative leader with a commitment to quality and student-centred education. A highly motivated individual, with a passion for innovation and evidence based research.

Experienced in multi-disciplinary team collaboration, driving significant achievements in educational settings. Committed to fostering an inclusive and dynamic learning environment, which incorporates employability skills.

Overview

years of professional experience

years of post-secondary education

Work History

Neighbourhood Coach

Bro Myrddin Housing Association

Carmarthen, Carmarthenshire

11.2024 - Current

Cultivated effective partnerships with agencies, to support vulnerable tenants.
Directed timely completion of community development tasks.
Enhanced tenant satisfaction by resolving housing issues promptly.
Facilitated resolution of tenant disputes among 200 properties, to ensure harmonious living conditions.
Developed initiatives to enhance community harmony.
Ensured properties were maintained to high standards and law compliant.
Developed productive relationships with customers by delivering professional and courteous service.
Conducted periodic visits, reporting issues and incidents in line with procedure.
Managing rent arrears cases, supporting tenants with repayment advice.
Active listening and communication skills to improve tenant satisfaction and help reduce tenant turnover.

Lecturer

University of South Wales

Pontypridd, Rhondda Cynon Taf

10.2018 - 11.2024

Ensured up-to-date subject knowledge aided by continuous professional development.
Developed comprehensive course curriculum, aligning with university standards.
Modernised syllabus, updating with current research, new techniques, and latest findings to improve relevancy.
Coordinated post- and undergraduate research programmes and sourced funding, to increase subject insight.
Encouraged students to develop skills in reflection, critical thinking and analysis.
Published scholarly articles by conducting rigorous research studies.
Designed exams, assessments and course content.
Lectured classes using exceptional communication techniques, to enhance engagement.
Applied research to develop new operational methods and industry-specific applications.
Guided colleagues in writing scholarly articles.
Provided feedback on student work, improving academic performance.
Planned, coordinated and executed research.
Attended industry events and conferences to build partnerships and market learning programmes.
Organised educational activities and events to drive learning objectives and promote engagement.
Fostered a stimulating learning environment, through open discussions.
Implemented innovative teaching methods, improved student engagement rates.
Tutored students struggling with material, improving understanding and academic performance.
Collaborated with other lecturers to share best practices in teaching methodologies.
Mentored students during their final year project, ensuring its successful completion.
Participated actively in faculty training programmes to enhance teaching skills.
Graded exams, inputting marks and feedback onto the relevant computer system.
Collaborated with lecturers to enhance teaching procedures.
Enhanced learning outcomes with engaging lesson plans.
Supervised postgraduate students' research, enabling high-quality dissertations.
Coordinated with colleagues to design interdisciplinary assessments
Reviewed and revised curriculum regularly, to ensure relevance in an evolving society.

Teaching Assistant

New Directions Teaching Agency

Swansea, West Glamorgan

06.2017 - 10.2018

Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
Supported development of appropriate resources, working with teachers to guarantee provision, met learning needs.
Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
Provided friendly, enthusiastic support to pupils in individual and group support settings.
Aided in the supervision of children during break times, ensuring their safety while on school premises.
Worked closely with teachers to implement engaging lessons.

Acting Detective Sergeant

South Wales Police

Neath, West Glamorgan

11.2001 - 06.2016

Achieved successful case closures through diligent detective work.
Secured charges against suspected criminals, gaining desired outcomes for victims and communities.
Maintained confidentiality and discretion, whilst handling sensitive cases to uphold department's reputation.
Prepared thorough, accurate case files to support investigations and facilitate arrests.
Liaised with prosecution partners to manage processes around court proceedings.
Interviewed suspects and witnesses to gather evidence.
Fostered an environment conducive to open dialogue for improved team cooperation and effectiveness.
Testified in courts to support case evidence and findings and secure convictions for suspects.
Worked on various drug trafficking, violence and robbery cases.
Cultivated relationships with external agencies, schools and social service organisations.
Managed shift rotas effectively, maintaining optimal staffing levels at all times.
Acquired and served warrants for arrests, searches or other purposes.
Adapted quickly under pressure, demonstrating strong leadership during crisis .
Employed correct procedures and followed protocols, when making arrests.
Planned and participated in criminal raids.
Established a high level of trust with community members to improve public relations.
Completed detailed reports.
Gathered evidence at crime scenes.
Enhanced team morale by implementing effective communication strategies.
Provided mentorship for junior officers, improving overall departmental performance.
Promoted adherence to ethical standards amongst the team, reinforcing professional conduct at all times.

Shop Assistant/ Cashier

Swansea, West Glamorgan

06.1999 - 11.2001

Resolved customer complaints, with proactive problem-solving skills.
Handled queries regarding products, providing detailed information as necessary.
Collaborated effectively with team members during busy periods.
Demonstrated patience while dealing with difficult customers, maintaining professionalism.

Administrative assistant

Swansea County Court

Swansea, West Glamorgan

06.1998 - 06.1999

Improved customer satisfaction through prompt response to email and phone queries.
Managed front desk duties, to ensure smooth operation of reception area.
Handled sensitive information discreetly, maintaining high level confidentiality at all times.
Supported staff with administrative needs for photocopying, faxing and filing.
Handled incoming calls for staff, answering questions, directing calls and documenting messages.

Administrative assistant

Neath County Court

Neath, West Glamorgan

07.1997 - 06.1998

Corresponded with clients on legal matters by sending emails and other correspondence.
Facilitated internal communication.
Managed front desk duties to ensure smooth operation of reception area.
Handled incoming calls, answering questions, directing calls and documenting messages.

Education

Fellowship of the Higher Education Academy - Teaching in Higher Education

University of South Wales

Rhondda Cynon Taff

06.2020 - 08.2020

Master of Arts - Criminal Justice and Criminology

Swansea University

Swansea

09.2017 - 06.2018

Bachelor of Arts - Law

Aberystwyth University

Aberystwyth

09.1994 - 06.1997

A-Levels - Law

Neath College

Neath

09.1992 - 06.1994

A-Levels - Sociology

Neath College

Neath

09.1992 - 06.1994

A-Levels - English

Neath College

Neath

09.1992 - 06.1994