Summary
Overview
Work history
Education
Skills
References
Timeline
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Amelia Gillespie

Manchester

Summary

Experienced Waitress skilled in high-volume dining environments. Delivered exceptional customer service and efficient order processing through strong memory recall and a hospitality-focused approach. Maintained composure under pressure while excelling in conflict resolution, complaint handling, and hygiene standards to ensure a positive dining experience.

Overview

6
6
years of post-secondary education
1
1
year of professional experience

Work history

Waitress

Matthew Brown catering
Hartlepool
2024.06 - 2024.06

Executed food and drink orders accurately, addressing dietary requirements and customer requests while efficiently serving multiple guests.

Finalised food preparation and served dishes to guests, maintaining high standards of presentation.

Assisted with wedding food preparation and operations, ensuring seamless service during events.

Utilising professional communication skills to resolve customers' issues.

Exhibited politeness and efficiency in customer interactions. organised and an effective team member.

Skills that were required were:

Sales Assistant

Sainsbury's
Middlesbrough
2023.10 - 2023.12

Demonstrated strong customer service skills: maintained polite and approachable demeanour while providing knowledge of sizes and stock.

Assisted customers in clothing section, restocked and replenished displays, and maintained cleanliness during temporary role over Christmas period.

Organised merchandise area to ensure neat and tidy appearance, facilitating easy access to products for customers.

Executed tasks as directed by management.

Consistently maintained punctuality for scheduled work hours and respectful at all times.

Education

Bachelor of Arts - Fashion Design and Technology

Manchester Metropolitan University
Manchester
2025.09 -

Diploma of Higher Education - Fashion

The Northern School of Art
Middlesbrough
2023.09 - 2025.05

GCSEs -

The King's Academy
Middlesbrough
2018.09 - 2023.06

Skills

  • Food service
  • Table service
  • Order taking
  • Order processing
  • Digital ordering
  • Reservation software
  • Food preparation
  • High-volume service
  • Dietary understanding
  • Hygiene standards
  • Food service equipment
  • Event service expertise
  • Customer service
  • Table clearing
  • Complaint resolution
  • Conflict resolution
  • Verbal communication
  • Time management
  • Resilience under pressure
  • Restaurant etiquette
  • Hospitality-Focused mindset
  • Stock rotation practices
  • Hygiene standards

References

Matthew Brown

Tel: 07766002529

Timeline

Bachelor of Arts - Fashion Design and Technology

Manchester Metropolitan University
2025.09 -

Waitress

Matthew Brown catering
2024.06 - 2024.06

Sales Assistant

Sainsbury's
2023.10 - 2023.12

Diploma of Higher Education - Fashion

The Northern School of Art
2023.09 - 2025.05

GCSEs -

The King's Academy
2018.09 - 2023.06
Amelia Gillespie