Amelia Ford
Great Yarmouth,Norfolk
Summary
Compassionate, reliable and hardworking healthcare professional with experience as a Healthcare Assistant, Care Coordinator and Recruitment Team member within the care sector. Skilled in person-centred care, staff coordination, recruitment, interviewing, candidate communication, DBS and compliance checks, and onboarding. I have excellent communication and organisational skills and work confidently with service users, families, healthcare professionals, candidates and colleagues. I understand the importance of safeguarding, confidentiality, GDPR and maintaining high standards of care. I am adaptable, calm under pressure and committed to providing safe, respectful and effective support while contributing positively to both service users and the wider care team.
Overview
7
7
years of professional experience
Work history
Care coordinator
Leaf Care Services
Great Yarmouth, Norfolk
2024.11 - 2026.04
- Maintained detailed records, ensuring accurate documentation.
- Managed staff rotas for optimal coverage during peak periods.
- Handled emergency situations calmly, ensuring safety of all involved.
- Organised appointments with specialists to facilitate timely medical intervention.
- Provided emotional support for increased patient comfort.
- Advocated on behalf of patients, protecting their rights and dignity.
- Prioritised tasks efficiently, managing time effectively.
- Liaised with family members by providing regular updates on patient progress.
- Communicated effectively with patients, improving understanding and satisfaction.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Monitored changes in patients' conditions, adjusting care plans as necessary.
- Managed and monitored branch rostering requirements of individual care teams.
Recruiter
Leaf Care Services
Great Yarmouth, Norfolk
2024.04 - 2024.11
- Kept abreast of industry trends, ensuring relevancy in recruitment strategies.
- Ensured compliance with employment laws, maintaining company integrity.
- Streamlined communication channels for improved efficiency in hiring process.
Health care assistant
Norfolk and Norwich Hospital
Norwich, Norfolk
2022.03 - 2024.11
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by NHS.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
- Provided emotional support to patients and their families during difficult times.
- Collaborated with nurses to provide comprehensive patient care, ensuring smooth recovery path.
- Provided basic health education to patients for proper self-care post discharge.
- Assisted in patient care, improved comfort and well-being.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for enhanced quality of life while living in care homes.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
Theatre support worker
Norfolk Norwich Hospital
Norwich, Norfolk
2024.06 - 2024.09
- Completed housekeeping tasks resulting in clean, safe home environment.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Encouraged social integration by facilitating community involvement opportunities.
- Assisted in maintaining clean environment for improved client health.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Senior care assistant
Leaf Care Services
Great Yarmouth, Norfolk
2021.04 - 2022.03
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Gained trust from families by maintaining confidentiality and professionalism in all situations.
- Achieved calm and harmonious living environment by mediating disputes between residents when necessary.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Maintained accurate records of resident's progress and medical history.
- Delivered compassionate end-of-life care, respecting dignity of individual at all times.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
Care assistant
North Bay
Lowestoft, Suffolk
2020.10 - 2021.04
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Assisted in daily living activities for enhanced patient comfort.
- Ensured safe environment by maintaining orderliness and cleanliness in facility.
Marketing assistant
Palace Bingo/ Casino
Great Yarmouth, Norfolk
2020.07 - 2020.10
- Fostered relationships with key industry influencers for strengthened partnerships.
- Established tracking systems for online marketing activities to monitor effectiveness.
- Coordinated with sales team for product promotion strategies.
Support worker
Royal Avenue
Lowestoft, Suffolk
2019.05 - 2019.11
- Actively listened to client concerns thus creating comforting environment.
- Supported daily living skills training which increased client self-sufficiency.
- Increased comfort levels with personal care duties such as bathing and dressing.
Care assistant
Home Support Matters
Beccles , Suffolk
2019.01 - 2019.05
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Assisted in daily living activities for enhanced patient comfort.
- Ensured safe environment by maintaining orderliness and cleanliness in facility.
Education
Foundation Degree in Science - Operating Department Practise
University of East Anglia
Norwich09.2021
Bachelor of Arts - Crime Terrorism and Global Security
University of East Anglia
Norwich09.2017
Extended Diploma - Forensic science
Lowestoft Sixth Form College
Lowestoft09.2015
Functional skills level 2 - Maths
Great Yarmouth College
Great Yarmouth09.2011
GCSEs - Maths
Hobart High School
Loddon09.2010
GCSEs - English
Hobart High school
Loddon09.2010
Skills
- Adaptable to patient needs
- Ethical understanding
- Home visit experience
- Resilient under pressure
- Multitasking efficiency
- Coordination of multidisciplinary teams
Timeline
Care coordinator
Leaf Care Services
2024.11 - 2026.04
Theatre support worker
Norfolk Norwich Hospital
2024.06 - 2024.09
Recruiter
Leaf Care Services
2024.04 - 2024.11
Health care assistant
Norfolk and Norwich Hospital
2022.03 - 2024.11
Senior care assistant
Leaf Care Services
2021.04 - 2022.03
Care assistant
North Bay
2020.10 - 2021.04
Marketing assistant
Palace Bingo/ Casino
2020.07 - 2020.10
Support worker
Royal Avenue
2019.05 - 2019.11
Care assistant
Home Support Matters
2019.01 - 2019.05
Foundation Degree in Science - Operating Department Practise
University of East Anglia
Bachelor of Arts - Crime Terrorism and Global Security
University of East Anglia
Extended Diploma - Forensic science
Lowestoft Sixth Form College
Functional skills level 2 - Maths
Great Yarmouth College
GCSEs - Maths
Hobart High School
GCSEs - English
Hobart High school