Natalie Walker
Rugeley,Staffordshire
Summary
I am a dedicated professional with extensive expertise in strategic coordination, conflict resolution in care, and upholding patient rights. Proficient in compliance with CQC regulations and healthcare software systems. I can demonstrate exceptional multitasking efficiency, clear decision-making, and adaptability to patient needs. Skilled in risk management techniques, safeguarding procedures, clinical assessment, and meticulous record-keeping. Finally, I have people skills and communication abilities to ensure effective collaboration across teams. Committed to delivering high-quality care while maintaining regulatory standards and fostering a safe environment for patients.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Care coordinator
Helping Hands
Cannock, Staffordshire
2021.12 - 2024.02
- Facilitated training sessions, enhancing staff competence and knowledge base.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Advocated on behalf of patients, protecting their rights and dignity.
- Maintained detailed records, ensuring accurate documentation.
- Managed staff rotas for optimal coverage during peak periods.
- Coordinated care plans for improved patient outcomes.
Support worker / Care coordinator
Voyage Care
Rugeley, Staffordshire
2014.10 - 2019.02
- Supported daily living skills training which increased client self-sufficiency.
- Provided transportation for medical appointments, ensuring timely arrival.
- Helped achieve patient independence through guided tasks and activities.
- Participated in regular team meetings, enhancing quality of care provided.
- Also worked my way up to care coordinator within the company.
Health care assistant
Hayksyard priory nursing home
Rugeley, Staffordshire
2012.08 - 2014.09
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
Education
Nursing BSC - Child Nursing
University of Wolverhampton
Wolverhampton 2017.09 - 2019.03
Certificate of Higher Education - Access to Heath professionals
Walsall College
Walsall 2016.09 - 2017.05
NVQ Level 3 - Health and social care
Stafford College
Stafford 2012.09 - 2014.08
GCSEs - Maths, English , Sciences, PE, ICT, health and social care level 2 and Geography.
Hagley park academy
Rugeley, Staffordshire 2007.09 - 2012.05
Skills
I have developed many skills within the roles i have done like ;
- Strategic coordination
- Conflict resolution in care
- Patient rights upholding
- Bereavement support provision
- Compliance with CQC regulations
- Healthcare software proficiency
- Multitasking efficiency
- Clear decision-making
- Adaptable to patient needs
- Risk management techniques
- Safeguarding procedures knowledge
- Clinical assessment
- Record-keeping
- people skills and communication skills
Timeline
Care coordinator
Helping Hands
2021.12 - 2024.02
Nursing BSC - Child Nursing
University of Wolverhampton
2017.09 - 2019.03
Certificate of Higher Education - Access to Heath professionals
Walsall College
2016.09 - 2017.05
Support worker / Care coordinator
Voyage Care
2014.10 - 2019.02
NVQ Level 3 - Health and social care
Stafford College
2012.09 - 2014.08
Health care assistant
Hayksyard priory nursing home
2012.08 - 2014.09
GCSEs - Maths, English , Sciences, PE, ICT, health and social care level 2 and Geography.
Hagley park academy
2007.09 - 2012.05