Amber Quinton
London
Summary
Healthcare professional with NHS and primary care experience coordinating patient care, clinical documentation and multidisciplinary communication. First Class MBA in Healthcare Management with experience using digital healthcare systems to prioritise workloads, maintain governance standards and improve patient pathways. Passionate about healthcare technology, operational efficiency and delivering high quality patient experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Care Coordinator
NHS Foundation Trust
06.2026 - Current
- Organise and monitor referrals using ERS as well as direct contact with providers.
- Conducted regular reviews of care plans to meet changing needs of patients.
- Maintained great relationships with existing clients to improve company reputation.
- Streamlined communication channels between patients, families, and healthcare providers.
- Addressed and resolved complaints from patients and families to maintain high levels of satisfaction.
- Established strong working relationships with clients and key stakeholders, including commissioning teams, safeguarding teams and district nurses to ensure highest standards of service delivery.
Assistant Manager
GoodGood Studio
12.2025 - 03.2026
- Manage customer enquiries across multiple channels, ensuring timely, professional and brand-aligned communication.
- Support studio teams in handling customer queries, ensuring consistency in communication and service standards.
- Monitor customer feedback and identify recurring issues, contributing to improvements in the overall customer experience.
Receptionist & Sales Assistant
Sadhana Yoga & Wellbeing
01.2025 - 11.2025
- Provide front-desk support across multiple London studios, managing bookings, class check-ins, and customer inquiries in a fast-paced wellness environment using Momence.
- Coordinate daily studio operations, including opening/closing duties, stock management, and communication between teachers and management.
- Support the promotion and enrolment of yoga teacher training programmes through client engagement and administrative assistance.
Medical Secretary
NHS London
04.2022 - 09.2025
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Answered patients' questions in person, by email, or by phone.
- Organised and maintained medical records with strict adherence to confidentiality protocols, ensuring patient privacy.
Medical Receptionist
Wandsworth Medical Centre (NHS)
06.2020 - 03.2022
- Managed high volumes of patient enquiries across phone, email and in-person with clear, compassionate communication.
- Coordinated appointments and patient records, ensuring accuracy and confidentiality.
- Worked closely with clinical teams to resolve queries efficiently in a fast-paced environment.
Education
MBA - Healthcare Management
University of Roehampton
01-2025
BA - History of Art
University of Bristol
01-2020
Skills
- EMIS, Accrux, Microsoft and Google
- Care Coordination & Healthcare Operations
- Clinical Documentation
- Patient Pathway Management
- Electronic Health Records
- Clinical Governance & Compliance
- Stakeholder Management
- Digital Health Systems
- Workflow Prioritisation
- Process Improvement
- Multidisciplinary Communication
- Data Accuracy
- Medical confidentiality
- Customer service
- Knowledge of CQC standards
- Health Data Management
- NHS referral processing
Certification
- Level 2 Personal Training Certificate - PT Academy, Recognised by REPS, CIMSPA and the Fitness Register
- 200 Hour Vinyasa Teacher Training, House of Om, India
Timeline
Care Coordinator
NHS Foundation Trust
06.2026 - Current
Assistant Manager
GoodGood Studio
12.2025 - 03.2026
Receptionist & Sales Assistant
Sadhana Yoga & Wellbeing
01.2025 - 11.2025
Medical Secretary
NHS London
04.2022 - 09.2025
Medical Receptionist
Wandsworth Medical Centre (NHS)
06.2020 - 03.2022
MBA - Healthcare Management
University of Roehampton
BA - History of Art
University of Bristol