Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Julius Correia

London,Hillingdon

Summary

Dedicated and organised Operations Manager and effective leader with over 15 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.

Overview

11
11
years of professional experience

Work history

Operations lead

eMed
London
09.2021 - Current
  • Generated sales and operations reports to inform senior decision-makers.
  • Communicated with cross-functional teams to address customer service challenges.
  • Fostered team goal achievement, monitoring daily needs and allocating resources to appropriately meet quotas.
  • Enforced adherence to quality, safety and performance metrics to keep teams in compliance with all requirements.
  • Oversaw daily operations to fulfil established objectives and proactively address challenges.
  • Analysed operations metrics and tracked KPIs to support data-driven business strategies.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Analysed financial data to track and achieve budget targets.
  • Analysed operations data to identify process gaps and successfully implement change.

Team leader

Verisure
London
09.2018 - 05.2021
  • Fostered positive employee relationships through communication, training and coaching.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led shifts and motivated team to drive sales.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Assistant manager of operations

Cactus Communications
London
11.2013 - 04.2018
  • Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
  • Developed tracking systems to guarantee on-time and on-budget delivery of projects.
  • Investigated and documented operational incidents and quality variance.
  • Identified business risks and opportunities by analysing operational and market data.
  • Assisted in decreasing operational costs by developing new business processes and revising existing procedures.
  • Facilitated strategic decision-making by producing detailed, accurate business forecasts.

Education

Diploma of Higher Education - Aviation and Hospitality

University of Cambridge
Cambridge

Bachelor of Computer Application - Information Technology

Tilak Maharashtra University

Higher Secondary Certificate -

Mumbai University

Secondary School Certificate -

Mumbai University

Skills

  • Full UK Driving Licence Holder
  • Collaboration Software: Microsoft Office and Google Workspace
  • Contact software: Zendesk, Salesforce, Talkdesk, RingCentral and ServiceNow
  • Rostering software: Humanity, Teleopti, Bamboo, iTrent and Deputy
  • Analytics software: Tableau, Looker and Grafana
  • Other software: Miro, Onfido, Camunda, Playvox, Accrux, Stripe, Zettle, SystmOne and Atlassian (Jira)

References

References available upon request.

Timeline

Operations lead

eMed
09.2021 - Current

Team leader

Verisure
09.2018 - 05.2021

Assistant manager of operations

Cactus Communications
11.2013 - 04.2018

Diploma of Higher Education - Aviation and Hospitality

University of Cambridge

Bachelor of Computer Application - Information Technology

Tilak Maharashtra University

Higher Secondary Certificate -

Mumbai University

Secondary School Certificate -

Mumbai University

Similar Profiles

Create profile
Julius Correia